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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1383 reviews)

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4.81

Based on 1,383 reviews, last reviewed 6th May 2026

4% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Great customer service from human beings - both on t... Great customer service from human beings - both on the phone and by email Reviewed on: 6th May 2026

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Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1383)

Excellent customer service

Excellent customer serv. Did everything I needed to without fuss. Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, Ian. We appreciate it. Response date: 26th January 2024

Very straightforward experience.

Very straightforward experience. The discount on SVR was slightly worse than our existing Mortgage but not enough to make us go to another lender. rose from the Newbury was very professional. Reviewed on: 22nd January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will be sure to share your comments with Rose, who will be pleased to read them. Response date: 23rd January 2024

Very thoughtful and helpful, made it very straightfo...

Very thoughtful and helpful, made it very straightforward to get a mortgage for a house purchase. Reviewed on: 20th January 2024

Reply from Newbury Building Society Hi Karl, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd January 2024

Flaws in Redeeming previous mortgage

By not using lawyers our stress was increased considerably as you would not hold money to use in part redemption of the Halifax mortgage and this has cost us considerably in extra interest Reviewed on: 12th January 2024

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we are sorry to hear that you experienced this and have asked our Underwriting Manager to review what happened and contact you. Response date: 15th January 2024

Angela was really nice and friendly.

Angela was really nice and friendly. Talking about money and finances can be uncomfortable but Angela made me feel at ease and was patient. Reviewed on: 12th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback and for your kind words. We do appreciate it and will be sure to share your comments with Angela, who will be so pleased to read them. Response date: 12th January 2024

Amazing people amazing service!

The process was very simple and Newbury were able to provide an offer which suited our needs perfectly. We intend to transfer all of our banking to Newbury. Reviewed on: 12th January 2024

Reply from Newbury Building Society Thank you for your amazing feedback too Clive! We do appreicate you taking the time to provide feedback - thank you! Response date: 12th January 2024

I was very pleased with the quick response and help...

I was very pleased with the quick response and help Angela Bradshaw provided. The teams chat was set up within a few days and my mortgage renewal was completed very swiftly. Reviewed on: 10th January 2024

Reply from Newbury Building Society Hi Heather - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 11th January 2024

It was quick and easy.

It was quick and easy. Not much to offer. Reviewed on: 7th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 8th January 2024

Process went smoothly and trouble free.

Process went smoothly and trouble free. Support available when needed and all completed in a short space of time. Reviewed on: 6th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 8th January 2024

Mortgages for Brits Non Resident

Considers Mortgages for applicants for people who can clearly afford but their circumstance may not neccessarily be standard for which other lenders would strangely not consider. Other lenders actively ignored our circumstance seemingly favoured lending only to local applicants. Ouch, how they ve lost out on customers like me ad many others in my circumstance. Reviewed on: 6th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - and your kind words we do appreciate it. Response date: 8th January 2024

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