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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1262 reviews)

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4.77

Based on 1,262 reviews, last reviewed 7th Feb 2025

3% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Great service From start to end of process all staff were excellent with high customer service skills Thanks Reviewed on: 7th February 2025

Latest lowest rating:

2

When I notified you of my intention to repay my mort... When I notified you of my intention to repay my mortgage in full the response was very slow Reviewed on: 10th January 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Newbury Building Society Mortgages reviews (1262)

Review of the Newbury Building Society, Mortgages:

I made an overpayment on 22nd August .

I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance and new monthly payment which I : 1) disputed the calculation and 2) queried the first payment of the reduced amount Reviewed on: 7th September 2024

Reply from Newbury Building Society Thank you for your feedback David, we will be in touch about your overpayment. Response date: 9th September 2024

Very helpful staff.

Very helpful staff. Great communication. Able to speak to people easily. Assisted throughout the process. Provided us with a product that works for us. Reviewed on: 8th November 2024

Reply from Newbury Building Society Hi Karen, we appreciate the time taken to leave us a review, thank you. Response date: 11th November 2024

Professional/Efficient/Retired friendly

Whilst it has taken many interactions and a long time, Newbury staff have all been very efficient and professional and NBS are one if the few lenders willing to lend to retired people Reviewed on: 8th November 2024

Reply from Newbury Building Society Hi Richard, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th November 2024

Newbury Building Society offered a mortgage product...

Newbury Building Society offered a mortgage product that met my particular needs at a competitive rate. All communications I received were clear and all actions were carried out as expected. Reviewed on: 1st November 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 1st November 2024

Great experience can’t fault the team!

Great experience can’t fault the team! Reviewed on: 1st November 2024

Reply from Newbury Building Society Hi Rawanne, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 1st November 2024

Porting our Mortgage to new property.

We ported our mortgage to our new property as part of the purchase. The whole process was handled really well from the assessment through to the actual implementation. Reviewed on: 27th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 29th October 2024

A great product for us,

One of the most competitive BTL mortgages have seen recently. Reviewed on: 26th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 29th October 2024

Courteous, helpful, accommodating, personal, quick a...

Courteous, helpful, accommodating, personal, quick and efficient - everything that customer service should be. Excellent - many thank! Reviewed on: 25th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback and for your very kind words, we appreciate it. Response date: 29th October 2024

A happy (older) customer!

As an older borrower, with a guaranteed pension(s) income, Newbury BS provided a service to me that other lenders did not, so thank you and well done for seeing the gap in this market. The remortgage was arranged through a broker and once all documents requested had been provided to you, it was a seamless process. Reviewed on: 18th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and so pleased to read it was a good experience for you. Response date: 21st October 2024

A lender who isn't ageist towards a 74 year old!

How comforting to know there is a lender, the Newbury BS, that isn't ageist, like Barclays. Everything was handled speedily and very efficiently by Sezanne and her team. I would recommend the Newbury BS to anyone. We were with Barclays for many, many years and during that time never missed a payment or took a payment holiday. We reduced our mortgage, it's term ended in July 2024, from £523,000 to £141,000 and our house is valued by the Newbury BS at £950,000 but still Barclays wouldn't let us pass their affordability and offer us a mortgage. My wife and I have pensions plus a business and rental property, our credit record is in the top 10%. We just want to live 5 more years in our beautiful family home in the country, where our two boys grew up and our grandchildren visit and love the animals, the space, peace and quiet etc. In 5 years I will be nearly 80 years old and my wife 71. We have lived here for 37 years and have many friends in the village. In 5 years we will naturally want to down size, so where is the risk? Barclays also sent a threatening letter stating they could force sell our home and present us with all legal bills, if we don't pay off the outstanding £141,000 very soon. They are charging us interest at their SVR of 8.5%! They say they will lend up to 80 years of age. Our experience has proved Barclays state a non ageist age limit but make sure very, very few applicants pass their affordability, thus in our view, being ageist in reality. Barclays state that as they are a responsible lender, they won't lend to us, what a cheek, meaning that anyone that does lend to us, is an irresponsible lender! The Newbury BS, after checking our affordability, have provided us with a mortgage that includes a 14 year term and a 5 year fixed interest rate. From today, I can work at regaining my health, which has taken a big hit, brought about by Barclays. Reviewed on: 17th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Timothy, we are pleased we were able to help you and your family. Response date: 21st October 2024

Great that Newbury could do my new mortgage and buy...

Great that Newbury could do my new mortgage and buy to let on exciting property so all under one provider. Reviewed on: 15th October 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 15th October 2024

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