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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.87 (7221 reviews)

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4.86

Based on 7,221 reviews, last reviewed 1st Mar 2025

34% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

opening an isa account. opening an isa account. The chap in the Basingstoke branch was excellent, nothing was to much trouble. Reviewed on: 1st March 2025

Latest lowest rating:

1

In branch service review Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (7221)

Review of the Newbury Building Society, Savings:

I explained what I was looking to save.

I explained what I was looking to save. The various options were clearly explained by Tracey. I was shown clear and easy to understand information on the various products and any questions were answered. The process of opening these savings account was very simple, easy to follow and fully explained Reviewed on: 1st March 2025

Reply from Newbury Building Society Hi John, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Tracey, who will be delighted to hear them. Response date: 4th March 2025

opening an isa account.

opening an isa account. The chap in the Basingstoke branch was excellent, nothing was to much trouble. Reviewed on: 1st March 2025

Reply from Newbury Building Society Hi Ian, thank you very much for taking the time to leave us a review, we're glad you had a positive experience with us when opening an ISA. Response date: 4th March 2025

Vass was brilliant took time to explain my options a...

Vass was brilliant took time to explain my options and what was best for me. I opened my new savings account and am very happy regarding moving forward and what I need to do. My mum is thinking of moving across Reviewed on: 28th February 2025

Reply from Newbury Building Society Hi Tracy, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Vass, who will be so pleased to hear them. Response date: 4th March 2025

Savings with Newbury Basic

Always helpful and easy staff to work with Reviewed on: 26th February 2025

Reply from Newbury Building Society Hi Diana, thank you very much for taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 4th March 2025

Went in three times before making a decision,staff a...

Went in three times before making a decision,staff always friendly and informative.Listerned to what I wanted unlike the service I have been getting at Nationwide,where I feel like a number. Reviewed on: 21st February 2025

Reply from Newbury Building Society Hi Suki, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th February 2025

Still true to the principles of mutuality.

Still true to the principles of mutuality. Great customer service, and competitive savings products Reviewed on: 20th February 2025

Reply from Newbury Building Society Hi Paul - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st February 2025

Went in and met with Tasha to open a savings account...

Went in and met with Tasha to open a savings account and an ISA. Service was prompt, accurate which meant it was all done with the least amount of unnecessary fuss. Tasha answered all our question so am delighted with the service. Reviewed on: 19th February 2025

Reply from Newbury Building Society Hi Glen, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Tasha, who will be so pleased to hear them. Response date: 21st February 2025

Senior saver ISA

I recently opened a new senior saver ISA and all of the staff I spoke to prior to my appointment were very friendly and helpful. Connor conducted the whole process and it was a very informative and jovial experience. Reviewed on: 17th February 2025

Reply from Newbury Building Society Hi Yvonne, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Connor, who will be so pleased to hear them. Response date: 21st February 2025

Top customer service

I had to call the NBS as I was unable to login to my online account. I spoke to a very helpful, and local lady, and the issue was sorted swiftly. No communication problems, no pushing 1 for this, 2 for that, and 3 to be cut off. Top service. It was like the old times. Reviewed on: 14th February 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback, and kind words, we do appreciate it. Response date: 17th February 2025

Understood exactly what I wanted and dealt with the...

Understood exactly what I wanted and dealt with the paperwork very quickly. Reviewed on: 14th February 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 17th February 2025

Opening a new Senior ISA.

I was opening a new Senior ISA. The employee was very knowledgeable, friendly and helpful. Reviewed on: 14th February 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 17th February 2025

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