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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (7497 reviews)

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4.87

Based on 7,497 reviews, last reviewed 7th Apr 2025

6% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Guided to better product without prompting I was helped in selecting a product with better interest than my existing one, very helpful in filling in the paperwork made it an easy task Reviewed on: 7th April 2025

Latest lowest rating:

1

In branch service review Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (7497)

Review of the Newbury Building Society, Savings:

coming in brance to take out a bond

I had an appointment to take out a fixed rate bond. I arrived early but even so was seen immiatley by the Branch Manager Justine Ransom. She had all the necessary information to hand and took me through all the issues and m ade shire I I understood . She was pleasant, well informed and and made everything easy. . I was happy witht he experience. Reviewed on: 28th March 2025

Reply from Newbury Building Society Hi Gill, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Justine, who will be so pleased to hear them. Response date: 31st March 2025

Guided to better product without prompting

I was helped in selecting a product with better interest than my existing one, very helpful in filling in the paperwork made it an easy task Reviewed on: 7th April 2025

Reply from Newbury Building Society Hi Rodney - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 7th April 2025

My favourite savings partner

Ackim in Winchester was professional, patient, knowledgeable and a great representative of the organisation in helping me through the steps of opening two more accounts. The staff always greet me by name which is to be treasured in other faceless organisations Reviewed on: 4th April 2025

Reply from Newbury Building Society Hi Anthony - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ackim, who will be so pleased to hear them. Response date: 7th April 2025

Hazel superstar!

Hazel in Newbury was professional, patient, knowledgeable and a great representative of the organisation. Reviewed on: 4th April 2025

Reply from Newbury Building Society Hi Tony - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Hazel, who will be so pleased to hear them. Response date: 7th April 2025

Personal service triumphs over digital contact

I recently visited the Wokingham branch in order to open a new account and was so impressed with the friendly, courteous and professional attitude of the staff. Special praise is due to Sindra who spent 40 minutes with me giving excellent advice . She was so well informed about the Society's products and what would be best for me and I really appreciated her personal service. I have held accounts with the Newbury for nearly 40 years and it remains my favourite of all the financial institutions I deal with. Reviewed on: 4th April 2025

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with our Wokingham branch who will be so pleased to hear them. Response date: 7th April 2025

products and service

products and service- members of staff are lovely always welcoming products and services are also very good Reviewed on: 3rd April 2025

Reply from Newbury Building Society Good morning, thank you very much for submitting your feedback! We’re glad that you had a positive experience with us! Response date: 3rd April 2025

Excellent Customer Service good range of products

Excellent Customer Service good range of products Reviewed on: 3rd April 2025

Reply from Newbury Building Society Good morning, thank you very much for submitting your feedback! We’re glad that you had a positive experience with us! Response date: 3rd April 2025

First class customer service provided both in branch...

First class customer service provided both in branch and over the phone, not kept hanging on waiting for an answer. Online provision is fully secure and is easy to navigate, with FAQ`s being covered extensively on the help page. All interests rates and deposit required are clearly outlined, making it easy to choose the right product. Reviewed on: 2nd April 2025

Reply from Newbury Building Society Good morning William, we really appreciate you submitting your feedback! We’re very glad that you had a positive experience with us! Response date: 3rd April 2025

Amy was very kind and well prepared.

Amy was very kind and well prepared. She put me at ease and explained everything in great detail. I would highly recommend seeing Amy for any financial reasons. Reviewed on: 2nd April 2025

Reply from Newbury Building Society Good morning, thank you for taking the time to leave us a review, we really do appreciate it! We will be sure to share your comments with Amy who will be so pleased to hear them. Response date: 3rd April 2025

I wanted to open an account on an ISA of £20000 to s...

I wanted to open an account on an ISA of £20000 to save paying income tax on my savings, Haze Parker talked me through the process of an ISA account, she was very helpful and professional, I will open another for 2025/2026 tax year to save more. Reviewed on: 2nd April 2025

Reply from Newbury Building Society Hi James, thank you for taking the time to leave us a review, we really do appreciate it! We will be sure to share your comments with Hazel who will be so pleased to hear them. Response date: 3rd April 2025

Adviser was very helpful and we didn’t feel rushed.

Adviser was very helpful and we didn’t feel rushed. All transactions were explained clearly. Reviewed on: 31st March 2025

Reply from Newbury Building Society Good morning Brenda, thank you very much for submitting your feedback! We’re really glad that you had a positive experience with us! Response date: 3rd April 2025

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