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One Call Insurance: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.82 (10461 reviews)

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4.83

Based on 10,460 reviews, last reviewed 9th Oct 2025

13900% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Customer Service Any problems & you phone up with a query they always go above & beyond to try figure out a solution. I work in customer service and these little detai... Read more Reviewed on: 9th October 2025

Latest lowest rating:

1

They Cancelled insurance, they issued high level of... They Cancelled insurance, they issued high level of fees for outstanding balance and sends threatning letters and constanly hounds you, this us a rea... Read more Reviewed on: 17th July 2025

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About this product

Are you looking for One Call Insurance broker reviews? At Smart Money People, we collect reviews from customers like you in order to help others find the best brokers.

If you've already used One Call insurance broker services, why not leave a review and help out our community? Whether car, van, home or travel insurance, let us know whether you loved or hated using One Call.

One Call Insurance Insurance Broker reviews (10460)

Review of the One Call Insurance, Insurance Broker:

WORST COMPANY IN THE UK

WORST COMPANY IN THE UK, THEY ARE UNCONTACTABLE, THEIR CHAT SERVICE DOESNT WORK, THEY AREN'T AVAILABLE VIA THE PHONE, THEY FINE YOU RIGHT AWAY IF A PAYMENT IS MISSED AND ISSUE A DEFAULT RATHER THAN QUERY WHY, AVOID AT ALL COSTS, DO NOT TAKE OUT INSURANCE WITH THIS EVIL COMPANY WHO HAVE NO REGARD FOR THEIR CUSTOMERS AT ALL!!!!! Reviewed on: 24th February 2024

I have only ever experienced excellent service with...

I have only ever experienced excellent service with out stand communication with the staff and having excellent benefits with the company Reviewed on: 25th September 2024

Best value for money for contents insurance.

Best value for money for contents insurance. Everything is online but if you need to speak to a human you can! From my experience the staff were extremely helpful and courteous. Reviewed on: 25th September 2024

Easy web site.

Easy web site. Paperwork always arrives really quickly Reviewed on: 25th September 2024

One Call, first and last!

All I can say is that whenever I'm looking for the best-value insurance, whether for car, home, travel or whatever, I always look at One Call first, and usually last as well, as they usually offer the cover I need at the best price. I've never yet had to actually talk to them, because their website always gives me everything I need. As a matter of principle I never award top marks but overall One Call definitely get five stars from me. Reviewed on: 25th September 2024

Query resolved quickly very helpful

Query resolved quickly very helpful Reviewed on: 25th September 2024

House insurance

I haven't made a claim but communication is good Reviewed on: 25th September 2024

House, contents and car.

We have cover for our house, contents and car. Up until now we haven’t needed to claim but we sprung a leak and up to now the service is first class. Reviewed on: 25th September 2024

Good online Portal and telephone assisatnce

One call arrange my home insurance. All my documentation is easy to acess from the online portal and if I ever need to contact they are alos at the end of a phone. The phone queue / waiting is acceptable and the staff are always helpful. Worth talking to them this year as by making a couple of "tweeks" to the policy I was able to avoid a such a sharp increase in premium Reviewed on: 25th September 2024

Easy to walk through website.

Easy to walk through website. And personal attention when contacting them. Reviewed on: 25th September 2024

Very informative and helpful throughout the process

Very informative and helpful throughout the process Reviewed on: 25th September 2024

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