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Petplan: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.88 (2297 reviews)

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4.83

Based on 2,297 reviews, last reviewed 6th Feb 2025

80% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Never had an issue when my horse was injured, had KS... Never had an issue when my horse was injured, had KS or colic. They were very friendly and everything was sorted out very quickly Reviewed on: 6th February 2025

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024

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About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

Petplan Pet Insurance reviews (2297)

Review of the Petplan, Pet Insurance:

Cheaper to insure my car....

I have not made any claims on my pet insurance and my Pug, Alfie, is of great health but because I missed the renewal date, my insurance quote for the following year was increased and I was quoted £342!!! (an additional £90 because I. Missed the renewal date) Reviewed on: 8th October 2016

Worry Free

Petplan are excellent for providing advice about any issues, queries and questions. They understand every time they are contacted about a situation or query between my cat Jet and I as his owner. The vets we attend, work in harmony with Petplan. This makes stressful times much easier for us. I could not be without Petplan, knowing that my cat's treatment can be covered so that he can get better quickly. This gives me, as a cat owner, relief and peace of mind. Thank you Petplan Reviewed on: 30th July 2022

Peace of mind

I have Petplan cover for my 3 cats and during the last 2 years 2 of my cats have needed treatment by a vet. Claiming the cost of treatment from Petplan is simple and in both cases the claims were met swiftly and the appropriate re-imbursement of costs was paid directly into my bank account. I now have peace of mind knowing that I can afford to have my elderly cats' health needs catered for. All 3 of my cats are now entitled to stay in good health as long as they receive good veterinary care, the fees for which are in the main, met by Petplan. Reviewed on: 29th July 2022

Pet plan means I don't worry about anything other than my pet if they are ill

Having a cat with a chronic health condition you'd think I'd hate the hassle of dealing with insurance but I don't give it a second thought. My cat had 4 weeks free pet insurance with pet plan when she was a kitten, she had a minor injury & pet plan were brilliant so I continued the insurance. 12months later my cat developed her ongoing illness & again the vets dealt directly with pet plan & I literally have never had to be concerned with that aspect of my cats care. It's a weight of my mind knowing my cats insurance will never hinder her health & consciously choose to make what can be a very stressful time so much easier for their customers. Reviewed on: 29th July 2022

Highly recommend

Quick and efficient service. Petplan care about the animals they insure. Petplan prove this by sending helpful e-mails with care tips such as how to spot lameness and also tips with riding your horse. Love the e-mails, they are very informative and well thought out. Reviewed on: 29th July 2022

Good cover for younger dogs, not so much for older dogs

I’ve always been happy with petplan regardless of cost, however almost impossible to claim for any run of the mill issues with older dogs due to the change in excess fees, leaves me wondering if it’s worth continuing with my policy Reviewed on: 29th July 2022

They seem very professional and efficient

Not the cheapest and I have not needed to make a claim but they do keep in touch and are a good source of helpful information. Reviewed on: 29th July 2022

No Nonsense Service

Pet Plan Pet Insurance is a trustworthy company, I am happy to have my cat's vetinary needs covered for life by my policy. All Ts & Cs are written in Plain English and everything - including how to make a claim - is explained clearly. Most importantly they pay up on almost every claim I make. No hassle. No fuss. I'd happily recommend Pet Plan Insurance to anyone. Reviewed on: 29th July 2022

Efficient

Good customer service including prompt replies when I’ve had to contact Petplan by email. Reviewed on: 29th July 2022

Pet Plan for the win!

I have had insurance with Pet Plan for years. I would always use them and recommend them to everyone I know. The prices are reasonable and it is easy to make a claim online. If you need to talk to someone, the employees are helpful and friendly and you’re not stuck on hold for ages. Also they send emails about pet health and behaviours which are genuinely very interesting! All round great company and you feel they really care about pets and their health. Reviewed on: 29th July 2022

Pet Plan have been great with me and my dogs

During Sasha's last year, my vets provided excellent care and sorted out the claims to pet plan. I also received condolences from pet plan after I lost her. The process was hassle free at a time when you really need everything else to go smoothly. Reviewed on: 29th July 2022

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