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Petplan: Pet insurance reviews

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4.87
Based on 2,341 reviews, last reviewed 15th Oct 2025
98% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Game Over When You Take Out PetPlan Insurance Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover f... Read more Reviewed on: 4th September 2025
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Chris simpson
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2341)

They cover your pets for life in one premium.

5
I have 5 pets insured with petplan after having wasted money on prevoius insurers, that did not make it clear that my pets were not covered for life. At pet plan they made it clear about my policy and dental cover is included, which no other insurers would touch and i had been with three petplan being the last, and i always let my family and friends know. Reviewed on: 7th August 2022
Amanda Fendley's avatar
Amanda Fendley

Excellent service

5
They always settle my pets claims quickly. Whenever I have had to phone them the staff are friendly and very helpful. Reviewed on: 7th August 2022
Stephanie Hamilton's avatar
Stephanie Hamilton

Excellent Service, but costs are high.

5
Over the years I have found the service given by Petplan second to none, but beware the costs are high and increase year on year even if you have not had the need to use them. Reviewed on: 7th August 2022
Melvyn Shepherd's avatar
Melvyn Shepherd

Pet Plan is a fantastic and easy insurance to have.

5
Pet Plan helps me look after my beloved dog, Molly. I have no worries over her health as I know Pet Plan are there to help me keep her happy and healthy. Molly's happiness and health mean the most to me and having Pet Plan helps me to do this. It is easy to claim from them and there is never any hassle with them paying my vet direct. Reviewed on: 7th August 2022
Shelley's avatar
Shelley

The best Pet Insurance

5
I have 4 cats insured with Petplan I have one cat that’s on pet e ant medication due to Thyroid and my claims are always settled in a couple of days. Reviewed on: 6th August 2022
Marion Spillet's avatar
Marion Spillet

First classservice

5
I love all the I formation of all aspects of taking good care of your dog Reviewed on: 5th August 2022
Christine Fear's avatar
Christine Fear

On the Ball

5
In my experience Pet Plan have been what they say they are. They show empathy when your pet is ill, payouts are quick with no hassle. Keep customers updated. Great pet insurance! Reviewed on: 4th August 2022
Heather Scott's avatar
Heather Scott

Have used this year for first time

5
was quick and easy to apply and get cash payout would thoroughly recommend. Reviewed on: 4th August 2022
V Tappenden's avatar
V Tappenden

Fantastic service

5
I have so appreciated being insured through Pet Plan. They are prompt at dealing with claims. They are always really helpful whenever I have spoken to them on the phone. Reviewed on: 3rd August 2022
Christine's avatar
Christine

A good no fuss service at a competative price

5
Sign up was straight forward. Everything is crystal clear. Price is competative. Reviewed on: 3rd August 2022
Richard Gregory's avatar
Richard Gregory

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