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Petplan: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.88 (2298 reviews)

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4.83

Based on 2,298 reviews, last reviewed 27th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Fantastic insurer Fantastic insurer, very helpful when there’s an issue and quick to pay out if there’s a claim Reviewed on: 27th February 2025

Latest lowest rating:

1

Reassuring The last year for us has been a roller coaster ride with our cat Petplan have been there for us on this journey just a bleep last month but in all 5 s... Read more Reviewed on: 7th September 2024

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About this product

Finding the right provider for your pet insurance policy can be daunting with so many on the market. At Smart Money People, we want to make this easier for you. We collect Petplan pet insurance reviews to help you make an informed decision when choosing your new provider.

Petplan offers policies for cats, dogs, rabbits, exotic animals and horses. Choose between 12 Month Cover or Cover for Life. 12 Month policies allow you to claim for a condition over 12 months before it becomes excluded from the policy. Cover for Life lets you claim for the same condition forever, so long as you renew your policy. Petplan policies cover diagnostic tests, prescriptions, surgery, behavioural conditions and more.

If Petplan sounds like the right insurer for you and your pet, read our reviews to learn more. Find out how satisfied policyholders are with Petplan and its policies. Learn about Petplan’s claims procedure and customer service. Be confident in your decision by reading our Petplan pet insurance reviews.

Have you had a pet insurance policy with Petplan? Tell us about your experience. Share what animal you insured and which policy you chose. Were you satisfied with the level of cover you received? Would you say that your premium was reasonably priced? Did you encounter any hidden fees or problems with the policy? Would you renew with Petplan and recommend the provider to family and friends? Whether good or bad, write a Petplan review today. Together, we can help people like you make better financial decisions.

Petplan Pet Insurance reviews (2298)

Review of the Petplan, Pet Insurance:

Came to the Rescue

Petplan paid up promptly when my cat had an accident but took three months before a rare illness was paid, unfortunately an adviser initially declined the claim but after complaining they apologised and accepted the claim should have been referred to their internal vet for consideration. Advisable to get the ultimate lifetime policy as vets fees are astronomical even for simple procedures. And as as soon as you get your pet, without delay. Reviewed on: 31st May 2023

Best pet insurer

Have my dog insured with Petplan for the last 9 years. Best cover and service Reviewed on: 19th September 2023

Never fails

Petplan have been the insurer of all my dogs from pup to the end. In nearly 40 years I have never had a claim refused, and currently my 6 yo cocker spaniel has 2 life long conditions., his claims each year more than cover the premiums for my 2 dogs, but Petplan pay promtly and without question. Reviewed on: 17th September 2023

Best dog insurance

We have just got a rescue dog and got insured with pet plan as we were recommended by our friend. She has has numerous problems with her dog and Pet Plan have always paid vets with no quibble. We have the lifetime plan and pleased we have. Reviewed on: 17th September 2023

Best insurance around

We've been with petplan over 40 years with our fur babies, never had a problem with them Reviewed on: 16th September 2023

Treatment by petplan

I had a rescue standard poodle. The company I was in withdrew from the market and so I went with pet plan. As my dog got older he needed more treatments including acupuncture. Pet plan dealt with all my claims including dental treatment promptly and efficiently. Reviewed on: 16th September 2023

Very efficient company and always pay out on the dot

We have a cocker Spaniels with ongoing eye problem which he has to have eye drops.Petplan pay out for this every 6 months or so Reviewed on: 16th September 2023

An amazing company who truly care

Both of my rabbits are insured with petplan, and one of which has needed care a couple of times. Each time was a few hundred pounds that I just didn’t have at the time so I was very grateful to be with this company who made everything simple. Being able to make a direct claim though the vet was amazing and took the stress away from money so I could focus on my rabbit getting better. When calling customer service, i was greeted with a knowledgeable and respectful member of staff who had me sorted out in no time. I get regular emails on rabbit health, and suggestions for what to do in certain situations which I really appreciate as well Reviewed on: 15th September 2023

Very helpful and made sure I understood what cover I would get and prices ect

Great service really gave me peace of mind Reviewed on: 15th September 2023

Excellent service

All the pets I’ve had have been insured by pet-plan. They’ve always been incredibly quick to pay claims. Not the cheapest pet insurance but the best. Reviewed on: 13th September 2023

The best pet Insurance Company

In all the years I have been with PetPlan they have been brilliant. They pay my Vet direct which is very good. I would never use any other Insurance Company. Reviewed on: 13th September 2023

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