Pockit Account Reviews

Great

Have held card for two years. No issues. Like almost instant statement . Use Pockit for everyday shop contactless payments

Richard Owen Level 1

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An absolute disgrace.

My experience with Pockit has been a NIGHTMARE. They are treating me like an idiot. I lost £150, my shopping money at an ATM machine on Sunday 28th May. The Link machine providers say its the responsibility of the bank to sort it. That's a joke... I ...

My experience with Pockit has been a NIGHTMARE. They are treating me like an idiot. I lost £150, my shopping money at an ATM machine on Sunday 28th May. The Link machine providers say its the responsibility of the bank to sort it. That's a joke... I have been phoning and emailing ever since to try to sort it. They refuse to discuss it with me, and have blocked my account. The people I have spoken with are condescending and patronising and because I am an OAP, and not good with technology treat me as if I'm totally stupid. I cannot afford to lose this money, and why should I? I will fight them until I get it back. AVOID THIS COMPANY AT ALL COSTS.

Rosie BeaLevel 1

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Beware. ROBBERS/LIARS

My names Martin Dunn, this Company is in the middle of trying to steal £300 on me, from the 4th May they have been trying. They have made up 6 different stories as i was able to prove them wrong the first 5 times but I really cant be annoyed anymore. ...

My names Martin Dunn, this Company is in the middle of trying to steal £300 on me, from the 4th May they have been trying. They have made up 6 different stories as i was able to prove them wrong the first 5 times but I really cant be annoyed anymore. I am actually letting them steal my £300, it was my sons money too!! Company really needs shut down, they reply to these reviews to make it look like they want to help, then you contact them and they are cheeky again and make up more lies. I have been lied to be Kieran, Joshua, Mafalda and Laura now.

Martin DunnLevel 1

(3)

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Avoid Pockit...They get the money and never debit them into your account

I had the worst experience of my...

I had the worst experience of my life.
This company (God know if this is a company or not) is a complete joke! I transfered £100 from my bank account, so I can start using the card while on holidays. IT's been a month and I still can't see my money. I have given them 2 options: either return my money into my bank acc or debit my pockit acc. Nothing has happened. It's been a month and I think they are playing games. It is a complete mess. WAKE UP PEOPLE. They are using our money to make profit and they dont care about their customers. I will file a complaint with FOS and I swear they will be begging me to stop going after them... useless people

Mil KarLevel 1

(3)

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Absolutely awful non existent customer service

I opened a pocket account in October last year, transferred £200. This took a few weeks to reach the pockit card for some reason. I was unable to get hold of anyone at pockit and when I did they were extremely rude and unhelpful. Still trying to ...

I opened a pocket account in October last year, transferred £200. This took a few weeks to reach the pockit card for some reason. I was unable to get hold of anyone at pockit and when I did they were extremely rude and unhelpful. Still trying to resolve this issue.

Diane SaadyaLevel 1

(1)

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Avoid Pockit please!

Pockit do not deserve a single star, they nearly ruined my cousins life, issue with money going into the wrong account but money was not refunded and he couldn't pay his rent. Its been going on for 3 months and Pockit keeps coming up with all sort of...

Pockit do not deserve a single star, they nearly ruined my cousins life, issue with money going into the wrong account but money was not refunded and he couldn't pay his rent. Its been going on for 3 months and Pockit keeps coming up with all sort of ridiculous stories, can someone please advise on who we can report to please!

Tony Level 1

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Missing funds

Initially, for a couple of years, I was delighted with this card. Topped up £20-40 each month by direct debit. Then, this winter, they started charging to top up this way and insisted it had to be via bank transfer to stay free. First bank transfer ...

Initially, for a couple of years, I was delighted with this card. Topped up £20-40 each month by direct debit. Then, this winter, they started charging to top up this way and insisted it had to be via bank transfer to stay free. First bank transfer smooth. The 2nd went missing. Taken from my bank but not in Pockit account even 15 days later. Customer services via email are SHOCKINGLY bad. I would now recommend AGAINST taking out this card, from previously being happy with it

AnonymousLevel 1

(1)

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Scam alert

Joined.Got email stating.Your 99p payment is successful.No card came.Total Scam.

David BrownLevel 1

(2)

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Avoid - disturbing developments

I have had my pockit card for about 3 years and it was just used as a lunch card, I'd top up about £30 a month so always had something in my work wallet. No problems apart from the slow clearing of funds but then last month my BAC transfer went ...

I have had my pockit card for about 3 years and it was just used as a lunch card, I'd top up about £30 a month so always had something in my work wallet. No problems apart from the slow clearing of funds but then last month my BAC transfer went missing. Same bank account and details as per all my other loads. First, I was told system error, then funds are in account but not showing on statement, tried using card but rejected. I've sent them proof of payment but now they want my bank account details, they're not having that for £30! I find it very suspicious that they can't find the payment and the fault is clearly theirs. Fortunately, I've just missed out on a few lunches but anybody thinking of getting a pockit card or uploading a lot of money should urgently reconsider.

jay GeeLevel 1

(4)

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Avoid

I've had this card since October, but have only recently decided to try and load it from my debit card without success. I sent my verification documents to Pockit in October, but apparently the documents are still being processed! I have tried to...

I've had this card since October, but have only recently decided to try and load it from my debit card without success. I sent my verification documents to Pockit in October, but apparently the documents are still being processed! I have tried to contact them by email twice (no response four days later) and phone several times and am now fed up with trying to get in touch. This is truly a terrible company and I'm glad I found out before I parted with any of my hard earned money.

Jennifer P.Level 1

(4)

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Avoid like the plague!

I wish I had known about this website before I applied for this card. If I had I would never have applied. From beginning to end, it has been a nightmare. I did a bank transfer on 11/2/17. As of today (27/2/17) my money has still not been credited to...

I wish I had known about this website before I applied for this card. If I had I would never have applied. From beginning to end, it has been a nightmare. I did a bank transfer on 11/2/17. As of today (27/2/17) my money has still not been credited to my account. I phoned Customer Services and was advised that the money was in my account and that if I went to an ATM I could check my balance. I would do this is only I could obtain a pin number! Their website is atrocious. I had problems activating my card, problems loading money, problems getting a pin number and now problems with my cash not showing on my account. I have now written a formal letter of complaint requesting that they close my account and refund the balance to me. I have advised that if they do not I will report them to the Financial Ombudsman. I have also threatened to write to the Mail on Sunday which has a journalist who investigates financial problems such as this. Altogether this has been a nightmare experience.

JuneALevel 1

(8)

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Atrocious web management & IT glitches

This was supposed to be a straightforward and a simple system. Pay money it - see it arrive in the account, make payment, see the transaction... and so...

This was supposed to be a straightforward and a simple system. Pay money it - see it arrive in the account, make payment, see the transaction... and so on.
For SEVERAL weeks now it has NOT been possible to see the transactions - Repeated emails and complaints have made no difference.
Why can they not fix this simple glitch??
Why is this important? Because I am allowing a young person to manage their funds and keeping an eye of their expenditure.... After all that is what this card is for - Is it not?

ShLevel 1

(2)

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Great prepaid card

Pockit is a great prepaid MasterCard with low fees, no dormancy charges and generous Cashback at many stores such as Halfords, M&S, ToysRus, B&Q, Zizzi, etc. Their new cards now also have contactless functionality.

Steve HigginsLevel 1

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excellent payment system

I put money on my Pockit card by bank transfer so no fees with pockit whatsoever. Money going on card can be a little slow at times but usually within a day. No problems using it and if it does get cloned the money on the card is all that can be...

I put money on my Pockit card by bank transfer so no fees with pockit whatsoever. Money going on card can be a little slow at times but usually within a day. No problems using it and if it does get cloned the money on the card is all that can be taken. If you lose the card you can go on line and block it straight away then if you find it again you can log in and unblock it no problems. It is a mastercard so can be used virtually anywhere thus I don't use my bank debit card just this one. No big bills just load it and pay as you go. Customer services are fine but best to call at offpeak times

martin lutherLevel 1

(3)

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They're happy to take your money but make it difficult to spend it.

I should have known it seemed too good to be true.. Shiny website and promises of ease of use.. Very easy to get one and very easy to pay money...

I should have known it seemed too good to be true.. Shiny website and promises of ease of use.. Very easy to get one and very easy to pay money onto.

When it comes to spending the money it only works half of the time and generally only for small transactions. To be honest after having it for two weeks I've had about a 50% success rate getting it to work which has left me in a jam more than once suffering the embarassment of being unable to pay for something.

Upon contacting their customer support who take about 3 days to reply over email and have a phone line that hapilly informs you that after waiting 20 minutes you will be cut off and should call again they told me the problems are because my account is limited.. I am looking at sorting this out with them but they wouldn't give reasons and gave no indication of this before I loaded my hard earned money onto it and were more than happy to send me a card and allow me to pay in.. The first I knew of these "limits" was when the card was declined leaving me embarassed and having to ask friends to help.

I would avoid this card.. It sounds too good to be true and it is.

Alison AdkinsLevel 1

(3)

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Stole £2000!!! Reported to Auction Fraud.

I loaded £2,000 2 weeks ago and thye havent loaded my money to my card or account, and wont reply back to emails. BEWARE THIS COMPANY IS A SCAM!

samLevel 1

(17)

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Pockit stole my money

Having loaded my card with the only money I had for xmas shopping Pockit then debited my account for almost the full amount loaded. No explanation. They just dismissed my complaint as if I were dirt on their shoe. They cannot be trusted to keep your...

Having loaded my card with the only money I had for xmas shopping Pockit then debited my account for almost the full amount loaded. No explanation. They just dismissed my complaint as if I were dirt on their shoe. They cannot be trusted to keep your funds safe.

DavidLevel 1

(8)

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AVOID AVOID AVOID

Terrible customer service. AVOID at all costs.

Amber RogersLevel 1

(6)

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not worth having, hidden fees , takes long time to load...

they charge you fees and you never see them in your statement, takes long time to lead via bank transfer, I just simply don't trust them and their exchange rates are really bad when I use it abroad.

nimo Zed Level 1

(6)

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Exellent

First Class service. So easy to use. Prompt replies to questions. I would recommend. I have no connection or involvement with pokit except as a customer.

peter hodkinsonLevel 1

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