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Pockit Account Reviews

Ratings based on 177 reviews Last review 1 month ago

Pockit reviews prepaid card are written by people like you! Our Smart Money People reviews can help you to find the best banking alternative around. And if you have experience with Pockit (good, bad or just ok) you can write your review here.

5 52
4 13
3 8
2 7
1 97

Your Account Reviews (177)

8th May 2018

SCAM Company

* DO NOT USE POCKIT...

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* DO NOT USE POCKIT **
This is a SCAM company, they randomly BLOCK your card, for no good reason, then ask for ID etc. once given they pretty much ignore all emails and offer no good reason for not re opening the card
I am now taking them to court as they are ignoring me and illegally holding £1200 of my cash
I urge you to Please DO NOT OPEN AN ACCOUNT WITH POCKIT

19th March 2018

Avoid like the plague - Once they have your money they block your account!

Opened an account as sounded like a perfect solution to manage finances of a shared ownership yacht, all pay in equally and each have debit cards for agreed...

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Opened an account as sounded like a perfect solution to manage finances of a shared ownership yacht, all pay in equally and each have debit cards for agreed expenditure.
We signed up, all deposited cash. Set up first payment to pay surveyor. Next thing get notice of them cancelling the payment and suspending the account. They say pending identity verification but felt this should've been asked for up front. I sent photos of utility bill and driving licence but obscured account numbers for my data protection as don't see they're relevant. The documents prove me and my address etc.
Have asked for closure of the account and return of my/our money but they're ignoring this.
Have now registered complaint with FOS who seemed quite sympathetic.
The whole thing feels like a scam. No freephone number. Their published complaint number is just their regular number that charges 9p/minute but haven't been able to get hold of anyone and there's no countdown of queue position etc.
My experience explains their very low ratings.


15th March 2018

Account suspended

I allow customers to pay me into my account, yesterday I couldnt log in to the app but logged in fine online, I notified pockit, however today after withdrawing the balance they have suspended my account and stopped the transfer, asking me for all my...

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I allow customers to pay me into my account, yesterday I couldnt log in to the app but logged in fine online, I notified pockit, however today after withdrawing the balance they have suspended my account and stopped the transfer, asking me for all my original documents I sent in to open my account.
How bizarre, any advice please?
Rspthestar@hotmail.com

6th March 2018

Do not go near them! Theives!

Since may 2017 my account was disabled. Every time i call their customer service i get a different story. I have supplied at least ten documents to them trying to get my money back. Almost a year later they are STILL giving me the runaround. No one...

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Since may 2017 my account was disabled. Every time i call their customer service i get a different story. I have supplied at least ten documents to them trying to get my money back. Almost a year later they are STILL giving me the runaround. No one there talks to eachother. No clear answers on what, when or if i will ever see my money again. Im beyond angry and upset!

9th February 2018

Complaint to Financial Ombudsman

Following on from my previous review I complained to the Financial Ombudsman who ruled in my favour and ordered Pockit to pay me...

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Following on from my previous review I complained to the Financial Ombudsman who ruled in my favour and ordered Pockit to pay me compensation.
After receiving compensation I closed my account with Pockit.
I opened a basic bank account these are offered by all major banks and unlike Pockit they do not charge you for depositing or withdrawing money from your account. They offer more ways to deposit funds in your account than Pockit.
Customer services is far better.
Pockit charge you to run your account and when they get it wrong (in my experience) they don't do enough to help you.
My advice:
Open a free basic bank account.
If you are not satisfied with service then complain to the ombudsman.

9th February 2018

Financial Conduct Authority Complaint

After experiencing difficulties that Pockit Customer Services were unwilling to address (detailed here in a previous post) I submitted a complaint to the FCA who found in my favour and instructed Pockit to pay me compensation. I then closed my account...

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After experiencing difficulties that Pockit Customer Services were unwilling to address (detailed here in a previous post) I submitted a complaint to the FCA who found in my favour and instructed Pockit to pay me compensation. I then closed my account with Pockit. It was a simple process to open a basic bank account. It has no limit on deposits free withdrawals on line telephone banking and in branch banking. Customer services are MUCH better than Pockit you speak to staff who know what they are doing they answer the phones in minutes and you can visit a bank branch and deal with someone face to face. Pockit charge you to:
Deposit Cash at a paypoint
Withdraw Cash at an ATM
Transfer money to another bank account
They don't do direct debits.
When they get sonething wrong (in my experience) they do little or nothing to correct their mistakes. You don't have to put up with bad service that they charge you for! You can get advice about basic bank accounts from:
Citizens Advice
Council Offices
Banks

6th February 2018

Never Sorted.. Had to move to another card

Hi all.. This is just as an update, Pockit never gave me my money back.. Even though my balance was £0.. and on the third new card.. There were still people in South America trying to use the card details.. Only reason they couldn't have a night out ...

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Hi all.. This is just as an update, Pockit never gave me my money back.. Even though my balance was £0.. and on the third new card.. There were still people in South America trying to use the card details.. Only reason they couldn't have a night out on me was due to by zero balance.. I LEFT.. and moved to another prepay card provider.. There's loads out there... I urge you to do as I did and LEAVE...!

15th December 2017

Small Claims Court Help.

If you have any problems with Pockit or U account or Frees and they owe you money then please contact...

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If you have any problems with Pockit or U account or Frees and they owe you money then please contact suepickpockit@hotmail.com.

If they owe you from £1 to £5,000 then it can be fast tracked through the small claims court.
If you win you get all court costs back plus certain enforcement costs.
I can guide you on litigation/upgrading any CCJ to High Court Enforcement and other matters such as 3rd party debt orders (the freezing of their accounts to pay the debt).
I know all their bank account details for this procedure.
I can also advise you on the delaying tactics that these Companies use to bluff you.intimidate you and frustrate you.

If they have your money its simple...they have to give you it back.

I am not a legally trained individual but I can guide you to get your money back from these companies. Please act quick if they owe you money.I do not charge any fees.I do this for nothing.My plan is to petition the FCA with every won court case we win to get all funds returned and then get these Companies heavily fined and hopefully closed down.

If you have refund/deposit issues or are denied access to your account then please get in touch.

The BBC Watchdog programme will be informed of every genuine complaint also with your permission. Also I intend to contact the national press and lobby them to write features about these Companies.

I believe that the prepaid card industry will be the next financial scandal (similar to PPI) but please act quick whilst these Companies are still active.

Do not suffer.Get in touch. I am here to help you,

13th December 2017

Take them to small claims.

Do not waste your time and complain.Do not go the Financial Ombudsman as they are toothless.Its simple....take them to the small claims court.It can be done online at MCOL and is very simple.You can get your costs back plus 8% interest.Be warned...

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Do not waste your time and complain.Do not go the Financial Ombudsman as they are toothless.Its simple....take them to the small claims court.It can be done online at MCOL and is very simple.You can get your costs back plus 8% interest.Be warned though....they try to drag things out so be patient and focused. They are a small company and are more or less worthless.Their liabilities are the same as their assets.Take them to court as quickly as possible. You dont need a solicitor...its easy.They are a tiny...Mickey Mouse Company...dont let them intimidate you by trying to say your dodgy......get them to court ASAP.They are amateurs.

12th December 2017

Slowly bleeding to death in a rank, dark corner would be better than dealing with POCKIT

They have, in the last effort to address their mistake, just changed my actual statement and not refunded the money owing. They have changed my statement to contradict all of the exhausting and forthemostpart ignored (until I went on a review site)...

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They have, in the last effort to address their mistake, just changed my actual statement and not refunded the money owing. They have changed my statement to contradict all of the exhausting and forthemostpart ignored (until I went on a review site) written correspondence about money debited from the account. They have stolen from me. Ignored. It. Pretended to help, but actually sought to hide the evidence in the adaptations to the statement. BUT POCKIT PEOPLE LOOK AGAIN AT OUR WRITTEN CORRESPONDENCE. YOU ACKNOWLEDGED IN WRITING THE AMOUNTS WERE DEBITED FROM MY ACCOUNT (BEFORE YOU FIDDLED WITH THE STATEMENT). REFUND NOW. For the Love of God please simply put back the money you agree you 'accidentally' took out. Please. I am on my knees. I worked hard for it. Once. And now again and again. It is mine. Please return. Now.

11th December 2017

Bad just bad made my life hell

I’ve had absolute hell they have declined my money for at least 10 weeks running now and the nightmares I’ve had ringing around trying to get my money bck my children’s money they Reassured me that it wasn’t going to happen again so I took the chance...

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I’ve had absolute hell they have declined my money for at least 10 weeks running now and the nightmares I’ve had ringing around trying to get my money bck my children’s money they Reassured me that it wasn’t going to happen again so I took the chance and have money deposited into the account and the same happened again the thing is I have actually gone with out dinner because what they have done I can’t the money bck for 2 weeks it’s made me depressed over it

5th December 2017

Worst company about. Please avoid!!

Awful company. Declined my wage over 3 weeks ago an amount of £1577. Have repeatedly told me that it has been returned to my employer which it has not!!! I work for the nhs. They have checked all their accounts I phone them everyday. Nothing has been ...

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Awful company. Declined my wage over 3 weeks ago an amount of £1577. Have repeatedly told me that it has been returned to my employer which it has not!!! I work for the nhs. They have checked all their accounts I phone them everyday. Nothing has been returned. I have a family to feed and pockit has left me in debt and scraping by. How can this company get away with this. No one answers when you telephone them and emails. Do not use this company

28th November 2017

Poor poor services. Pay attention!

I transferred 55 pounds in this pokit card but since 2 months ago I can't use the card. I tried to contact the customer service and always a robot answer and it's telling me to leave my phone number and name to be connected later. No one never comes...

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I transferred 55 pounds in this pokit card but since 2 months ago I can't use the card. I tried to contact the customer service and always a robot answer and it's telling me to leave my phone number and name to be connected later. No one never comes back to me. I don't know how to proceed to get my money back from there. If is someone who knows please reply on this. Thank you.

23rd November 2017

Unreliable service

Worse than a Very poor service. They DISABLED my account without any explanation, and left me with no access to my account! That was nearly 2 weeks ago, access still denied -‘contact customer service’ - they don’t tell me anything. Useless.

18th November 2017

Really bad company

I can’t access my account and their site keeps telling me my details are wrong so I can’t log in. But my details are not wrong. For the past month I’ve tried to contact them about this and they just don’t want to help. I can’t even check my money that’...

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I can’t access my account and their site keeps telling me my details are wrong so I can’t log in. But my details are not wrong. For the past month I’ve tried to contact them about this and they just don’t want to help. I can’t even check my money that’s in the account. I’m not putting any more money into this account as I find it really strange how a company lets u put money in but not let u take it out too. Not one email back from Pockit. Worst customer service ever. I’m changing banks.

15th November 2017

Pockit Thief's

My latest email look at the typing skills from there customer service also that was on Nov 13th its now the 15th November and guess what there has been no money sent back so this is ultimate proof of fraudulent actions by POCKIT !!!...

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My latest email look at the typing skills from there customer service also that was on Nov 13th its now the 15th November and guess what there has been no money sent back so this is ultimate proof of fraudulent actions by POCKIT !!!

Esther (Pockit)
Nov 13, 12:12 GMT

Hi Victoria,
y returned to the
Thank you for contacting Pockit.
Your funds were successfully returned to the source account, where the money was sent from.

Kind regards,

Esther
Customer Service Pockit

Details :

This is what POCKIT HAVE done:

*Tuesday 12th September:

My Pockit account randomly closed and suspended with no reason or excuse ...

*Friday 15th September:

£240.81 get's paid into my Pockit account from HMRC and stays in my Pockit account even though a customer service rep informed me it would bounce back...

*Tuesday 19th September:

£48.10 get's paid my Pockit account from Child benefit...at this point im concerned as it also does not bounce back...

So..

Endless Emails & Phone Calls later we finally get a response on

*Thursday 26th October:

Stating our account has been closed (Still no reason) and they stated that the monies £288.91 would be returned to there source's which are i have you know Government sources but this doesn't seem to bother Pockit as they are fraudulent in every sense...

*Monday 30th October

Marisa Joseph informs it'll be returned as soon as possible (I have every email from them by the way) (Showing severe incompetence and i also have several recorded phone conversations)

*Thursday 2nd November:

By Facebook messenger the Pockit team confirm that monies will be returned ten working days from 26th October 2017 so meaning by Thursday 9th November...
Guess what no monies still to this date and I'll continue to put this generic EXTREMELY DETAILED REVIEW on Trustpilot untill im posted a cheque for the amount of £288.91 of my children's money POCKIT have held since TUESDAY 19th September...

12th November 2017

Pockit Prepaid Mastercard

I had a card from Pockit I was due a payment of £1700 from an insurance company. Using the mobile app they provide I checked the account limits section before asking the insurer to pay the £1700 into my pockit a...

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I had a card from Pockit I was due a payment of £1700 from an insurance company. Using the mobile app they provide I checked the account limits section before asking the insurer to pay the £1700 into my pockit account.
Payment made Pockit deckined the transaction.
Called customer services who said "Transaction was declined because it's over the daily limit of £1500 money has been returned to sender"
Pointed out this daily limit was not shown on the account maximum limit section of the app. They referred me to terms & conditions which you cannot access on the mobile app. Told me the refund would be by BACS and take up to 3 days.
Made 3 calls to customer services because the insurer did not receive the refund. Each time I was told something different
"It sometimes takes up to 5 days"
"It can take up to 10 days"
"We have to rely on our 'Merchant Bank' to process refunds which adds to the delay"
I telephoned Wirecard Solutions who process transactions for Pockit. They were very helpful they also confirmed that they do NOT process individual transactions for Pockit. They spoke to Pockit for me..the Insurer received the refund the next day and agreed to split the payment into 2 and resend it.
Shortly afterward Pockit helpline emailed me to say "we have now accepted your payment I hope this is satisfactory"
I replied "No not really.
The insurer had to send 2 payments.
Your account limits information is inaccurate.
Your Customer Service Team gave false and misleading information.
The refund took 11 days to process instead of 3.
PLEASE LOG THIS AS A COMPLAINT.
Received an email acknowledgement saying "We will investigate and respond within 8 weeks"
They didn't respond I called the help line spoke to an operator who said "I cannot find any reference to your complaint on our system"
Spoke again to Wirecard Sokutions sent them a copy of the email promising an investigation and response within 8 weeks.
They emailed Pockit saying please respond to the complaint by 5pm today.
Received an email from Pockit saying "Sorry we have found your complaint here's a copy of our response which we sent by email"
I obviously didn't receive it. The response went on to blame "our processing partner" for the errors.
Complained to the ombudsman they had to chase Pockit for information they promised to send but eventually found in my favour and awarded me compensation. I tried 3 times to speak to Pockit customer services to say Please Close my account.
Each time I listened to music waiting for an agent to answer after 10 to 15 minutes of this I heard a recorded message "All of our agents are busy please call back later" and the call was terminated. I sent them an email to close the account.
Opened a basic bank account. Free to deposit and withdraw money.
No limit on deposits.
Easy to speak to staff on the phone.
Can visit a branch and speak to a member of staff.
Can pay in cheques.
Despite large numbers of customers advising Pockit of problems they seem either unwilling or unable to address the problems.

10th November 2017

HORRENDOUS COMPANY

Why do you not reply to people, I have had Money taken from my account (Like many other Pockit card users) and you don't care... Anybody reading this please avoid like the plague.. I have had money taken from the card and debits in San Paulo... I've...

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Why do you not reply to people, I have had Money taken from my account (Like many other Pockit card users) and you don't care... Anybody reading this please avoid like the plague.. I have had money taken from the card and debits in San Paulo... I've paid for someone's petrol in South America...!! POCKIT really don't care, their customer care number just rings and rings (costing 13p/min), so trying to speak to them about lost money, costs you Money...! THET ARE AWFUL>>>> AVOID AVOID AVOID

9th November 2017

Fraudulant Card Debits

My Pockit card has had Fraudulent debits from unknown 3rd Parties in San Paulo and also some American States, Pockit , When I e-mail Pockit (using their online form and externally via their e-mail address nobody gets back to me.. then I have tried...

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My Pockit card has had Fraudulent debits from unknown 3rd Parties in San Paulo and also some American States, Pockit , When I e-mail Pockit (using their online form and externally via their e-mail address nobody gets back to me.. then I have tried phoning their customer services number.. guess what.. you just get the 'your call is important message', but nobody answers.. this is so frustrating.. You have money Fraudulently missing from your account and nobody is available to even answer the phone to help..
Pockit... Why is your customer service so bad... also reading other reviews, I am not the only one to have money missing to debits in South America.. how is this happening.. I have given up trying to contact Pockit and put the Money loss down to experience, I will demonstrate by cancelling the card and walking away.. I urge others to research this problem before committing...!!

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