Pockit Account Reviews

Ratings based on 449 reviews Last review 2 weeks ago

Pockit reviews prepaid card are written by people like you! Our Smart Money People reviews can help you to find the best banking alternative around. And if you have experience with Pockit (good, bad or just ok) you can write your review here.

5 237
4 25
3 12
2 7
1 168

Your Account Reviews (449)

9th October 2020

How to resolve pockit issues

I was locked out of my account september 21st under the words "your account suspended whilst being reviewed" well we all no that you can't contact them,this is how I resolved...

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I was locked out of my account september 21st under the words "your account suspended whilst being reviewed" well we all no that you can't contact them,this is how I resolved it.
Make a complaint to the ombudsman & have everything that pockit have asked for plus the earliest email you sent to pockit &make your case to them,if your on sick give them the details or if your vulnerable/mental health make your statement strong &give what impact it is having on you.I was very very desperate until I rung the ombudsman it took about 10days from making the complaints everyone is different &they can only work with you tell them
8-10-2020

1st October 2020

Do they exist ?

I have been locked out of my account for 2 months left messages and all I get is referred to their wirecard problem , I am a professional accountant and do not recommend. Can't speak to anybody what a joke !!

22nd August 2020

Account been under review for over 4 months

Been asking for my money to be transferred to another account but they reply back with the same robotic message that I should be patient as they have a high volume of cases to review. I feel very strongly that they/ someone has taken my money else...

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Been asking for my money to be transferred to another account but they reply back with the same robotic message that I should be patient as they have a high volume of cases to review. I feel very strongly that they/ someone has taken my money else they would of just simply given me back my money a long time ago. Very disappointed in this company and don't trust them . I just want my money back it's that simple. I don't even know if charges are taken out of my account that I don't have any access to.

20th August 2020

Account open

Hi I had the same issue myself of Pockit closing my account for review on august 3 . The account had almost 4000 pounds , after they closing it for reviews they been in touch asking me for evidence of my deposit which I have provided , they took 2...

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Hi I had the same issue myself of Pockit closing my account for review on august 3 . The account had almost 4000 pounds , after they closing it for reviews they been in touch asking me for evidence of my deposit which I have provided , they took 2 weeks for the reviews ? But at the end they open my account and all the money was there , I think they are just short of staff . I was also worried because of all the reviews I saw . But at the end everything got sorted . Thank GOD

13th August 2020

Bad experience

I had a account with pocket and decided to close it but had some refunds to the account just after it closed around £30 I contacted them about this and they just were not interested

12th August 2020

Do not trust the positive reviews.. just look on Twitter!

Put my account under review 5 weeks ago, sent all the required documentation, not heard a thing back. No one EVER answers there phones, there social media team are of little help. Dont trust all these 5* reviews, just look on twitter and you will see...

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Put my account under review 5 weeks ago, sent all the required documentation, not heard a thing back. No one EVER answers there phones, there social media team are of little help. Dont trust all these 5* reviews, just look on twitter and you will see how many other customers they have done this too. DO NOT USE THIS COMPANY!

7th July 2020

Its not all bad!

I use this card for work. I have had one issue and was able to talk to a real person who spoke English and was very helpful. When it was frozen recently due to the suspected fraud at the parent company I was kept informed and it was back up and...

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I use this card for work. I have had one issue and was able to talk to a real person who spoke English and was very helpful. When it was frozen recently due to the suspected fraud at the parent company I was kept informed and it was back up and running in a couple of days.

30th June 2020

I ain't jumping ship

I have read some of these...

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I have read some of these review's
Pockit is part of wirecard U.K. it's wirecard solution's Germany that is a sister company that is has filed for bankruptcy. Pockit is a u.k. which office was in w1 before moving which employees local people.
I have been with pocket for three years now I do empathise with people who reply on pockit but to be fare this will help long term for all customer's . When you call pockit you get to speak to staff in the uk not a call center in dehi if they say they will call you back they do. I had my account frozen as of my sending activity as I like to shop but after emailing them document's required my account was back to normal by the next day. Sure I was pissed but it was protecting my money in the long run. I was paid last Friday end of the month all my money right now other then credit cards is in pockit but I know but thrusday or Friday my account will be up and running and my money in my account and now it will be safer then ever. So any one who was paid last week hold out a few days as pockit is still a growing business and if u leave now down to something thats out of there control is a little unfair. So I look forward to see pockit up and running soon using a uk network. And I wish to thank all the team at pockit for smooth banking the last few years and many more to come . So thank you for all the work and time your putting in to have our accounts up and running once more

28th June 2020

DON'T TOUCH POCKIT

Pockit is most certainly the worst, prepaid card I have ever had, firstly no cu service whatsoever. Last year went abroad, notified them arrived on holiday, day 1 card is blocked, this has now happened on many occasions, and there is no communication...

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Pockit is most certainly the worst, prepaid card I have ever had, firstly no cu service whatsoever. Last year went abroad, notified them arrived on holiday, day 1 card is blocked, this has now happened on many occasions, and there is no communication from anyone in the company.
And again we have had our accounts blocked and no access to our funds, seriously, disgusting service and DON'T TOUCH POCKIT DON'T TOUCH POCKIT

28th June 2020

Company is gone bankrupt

This company is gone bust and the CEO a German SOB has ran off with 1.3b pounds dont open a account with them they use a company call wirecard for thier services with is now under investigation the owner has been arrested but the other SOB partner...

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This company is gone bust and the CEO a German SOB has ran off with 1.3b pounds dont open a account with them they use a company call wirecard for thier services with is now under investigation the owner has been arrested but the other SOB partner has fled to Philippines. Avoid all prepaid Mastercard and prepaid debit cards your money is not safe with them.

26th June 2020

MAKE A COMPLAINT TO FCA & MASTERCARD ABOUT POCKIT & WIRECARD

COMPLAIN TO THE TOP PEOPLE - Include the links to highlight the extent of these fraudulent companies below who have run off with our...

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COMPLAIN TO THE TOP PEOPLE - Include the links to highlight the extent of these fraudulent companies below who have run off with our money:-
Pockit Reviews: https://smartmoneypeople.com/pockit-reviews
Wirecard Reviews: https://uk.trustpilot.com/review/www.wirecard.de
https://www.bbc.co.uk/news/business-53176003

Call 02070661000 and register a complaint about the Financial Conduct Authority (FCA) who authorised and registered POCKIT (FCA REF NO: 900514) and Wirecard Card Solutions FCA REF NO: 900051 THEN CONTACT https://www.fca.org.uk/about/complain-about-regulators/form THEN CONTACT: complaint.info@financial-ombudsman.org.uk or post it to. Financial Ombudsman Service, Exchange Tower, London, E14 9SR and complain to them about Pockit, Mastercard & Wirecard

These companies are all in partnership and they allowed hundreds of people to be scammed by turning a blind eye and letting Pockit freeze bank accounts by saying its "Under Review"

25th June 2020

Pockit Parent company Wirecard AG files for insolvency after Euro 1.9 billion goes missing!!

Pockit parent company files for...

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Pockit parent company files for bankruptcy
As I suspected and have been writing here for weeks - Pockit's parent company Wirecard AG which wholly owns Wirecard Card Solutions Ltd UK which runs Pockit has filled for bankruptcy after over €1.9 billion of funds goes missing!! This was just announced on the news a few minutes ago!! This is no doubt why they have blocked my account over two months ago and have not let me access my account and have in short stolen over £1,300 from me which I have in the account which I and my family have desperately needed during these horrible last few months!! If your account is still active move your money out now if you still can and please do not open an account with this company or loose your money!!! You have been warned.

Have a look at Wikipedia and news links for more info.

23rd June 2020

scum i hope these bastards get covid 19 stole my money over 2400 pounds

frozen my account ,try to get intouch with them . no way pass you around l loos moor money in phone calls , they are scum DO NOT USE POCKIT need to be closed down

16th June 2020

Pockit's actions goes from bad to terrible!! Avoid Pockit

I wrote a terrible review about this horrible company that has decided to block my account with over £1,300 pounds in my account a few weeks ago. I wish I could say that I am writing again to recant my previews review but sadly this is not the case. ...

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I wrote a terrible review about this horrible company that has decided to block my account with over £1,300 pounds in my account a few weeks ago. I wish I could say that I am writing again to recant my previews review but sadly this is not the case. Things have only gotten worse and now more than two months after my account was blocked by Pockit - despite me having provided all the requested information supposedly required to un-block the account still nothing has happened. In facts things are worse now because Pockit actively hang up on any calls you try to make to their call center despite doing so within their new reduced calling/opening times!! So in essence they are refusing to speak to any of their customers! To make matters worse they also do not respond to emails and despite numerous request for a copy of their formal complaints handling procedure which they are required by law to provide along with a 'final letter' before one can formally complain to the Financial Ombudsman Service they are refusing to act and instead are trying to draw out the process and block customers ability to lodged formal complaints to the Financial Ombudsman Service by cleverly sending out 'one-liner' emails every few weeks in order to pretend to have a semblance of ongoing communications with their customers (me!) in the hope that when the financial regulator does take up the case they would be able to hide behind such useless and irrelevant correspondence to claim that they were trying to action customer complaints! This is highly unethical and irregular behavior and I would go as far as saying it is questionably illegal to. I stand convinced that Pockit is likely having financial problems and is seeking to utilize customer's funds to prop-up their ailing business and as I pointed out in my last review funds held in Pockit accounts are not covered by The Financial Services Compensation Scheme (FSCS) which means that if Pockit goes under/bankrupt customers such as myself will loose all our monies held with the company. I am now also seeking avenues to take legal action against Pockit for damages caused as a result of their actions. I re-iterate: "if you have any funds held with Pockit then you should move them out to a safe, secure and reliable bank/financial service or simply withdraw the cash and if you are considering opening a Pockit account - DO NOT DO SO!!!

16th June 2020

Pockit's actions goes from bad to terrible!! Avoid Pockit

I wrote a terrible review about this horrible company that has decided to block my account with over £1,300 pounds in my account a few weeks ago. I wish I could say that I am writing again to recant my previews review but sadly this is not the case. ...

Read more

I wrote a terrible review about this horrible company that has decided to block my account with over £1,300 pounds in my account a few weeks ago. I wish I could say that I am writing again to recant my previews review but sadly this is not the case. Things have only gotten worse and now more than two months after my account was blocked by Pockit - despite me having provided all the requested information supposedly required to un-block the account still nothing has happened. In facts things are worse now because Pockit actively hang up on any calls you try to make to their call center despite doing so within their new reduced calling/opening times!! So in essence they are refusing to speak to any of their customers! To make matters worse they also do not respond to emails and despite numerous request for a copy of their formal complaints handling procedure which they are required by law to provide along with a 'final letter' before one can formally complain to the Financial Ombudsman Service they are refusing to act and instead are trying to draw out the process and block customers ability to lodged formal complaints to the Financial Ombudsman Service by cleverly sending out 'one-liner' emails every few weeks in order to pretend to have a semblance of ongoing communications with their customers (me!) in the hope that when the financial regulator does take up the case they would be able to hide behind such useless and irrelevant correspondence to claim that they were trying to action customer complaints! This is highly unethical and irregular behavior and I would go as far as saying it is questionably illegal to. I stand convinced that Pockit is likely having financial problems and is seeking to utilize customer's funds to prop-up their ailing business and as I pointed out in my last review funds held in Pockit accounts are not covered by The Financial Services Compensation Scheme (FSCS) which means that if Pockit goes under/bankrupt customers such as myself will loose all our monies held with the company. I am now also seeking avenues to take legal action against Pockit for damages caused as a result of their actions. I re-iterate: "if you have any funds held with Pockit then you should move them out to a safe, secure and reliable bank/financial service or simply withdraw the cash and if you are considering opening a Pockit account - DO NOT DO SO!!!

11th June 2020

pockit will block your account and steal your money

pockit will block your account and steal your money this is what they have been doing all across the uk .Please for god sake never consider using them ,like many others they stole £600. of my money and mock you with there take the piss emails,if you ...

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pockit will block your account and steal your money this is what they have been doing all across the uk .Please for god sake never consider using them ,like many others they stole £600. of my money and mock you with there take the piss emails,if you are one of the people who have been a ripped off report to resolver.co.uk

1st June 2020

Pockit have blocked access to my account & funds!!!

I have had a pockit account since the company started operating. I rarely use the account and only do so in rare circumstances. I however stupidly decided to open an additional card on my account for my brother who is abroad and is disabled so I could...

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I have had a pockit account since the company started operating. I rarely use the account and only do so in rare circumstances. I however stupidly decided to open an additional card on my account for my brother who is abroad and is disabled so I could help him out during this lockdown. The horrible people at pockit then decided to lock my account with over £1,300 pounds in it and the account has been locked down for almost two months now and despite calling them very few days and sending emails every few days for the last 7 weeks no one picks up the phone or replies to my emails!! Meanwhile they are using my money for their own purposes and cash flow meanwhile I and my family are suffering without access to our funds which are desperately needed at this time! It is disgusting what they are doing to customers and I have already complained to the financial ombudsman service about the company yet nothing happens! I am also concerned by the fact that your funds are not protected by the financial services compensation scheme which means that if they go bust during this crisis then all customers will loose their money! If you have any money with these guys I would suggest you move it out and if you are considering opening a pockit account I would suggest you DO NOT do so!! Awful and heartless company!!

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