Pockit Account Reviews

Would give no stars if i could

Customer service is...

Customer service is TERRIBLY.
They have my £50 but are refusing to give it back.
I have EVERYTHING they have asked now telling they wont discuss my issue via email but to call customer services.
Wrong number given and once i googled correct number the line was just cut off

RachalLevel 1

(0)

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BACs transfer missing of £1,000,

BACs transfer missing of £1,000, been 2 months, 2 investigations and still missing... promises every 2 weeks that it has now 'cleared' and long phone calls with no-one calling you back!

van ticarLevel 1

(3)

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OK for a year, then wham! £70 gone and no response

I would have thought that if a customer/account holder has lost this amount (£70), a properly organised financial concern would quickly respond to put it right. I have waited three days and Nothing. So presumably this disorganisation is designed to ...

I would have thought that if a customer/account holder has lost this amount (£70), a properly organised financial concern would quickly respond to put it right. I have waited three days and Nothing. So presumably this disorganisation is designed to take your money. Very sad about this and rather annoyed.

Polly OwenLevel 1

(1)

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Cannot get through to customer service

I lost my password and PIN after not using the card for a long time. When I requested password reset no email comes and I cannot see to call them successfully. I would not recommend this card to anyone

Stephan LaurentLevel 1

(2)

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Do not get a pockit card - ITS A SCAM

First they tell you, get a pockit card its easy, name, address, load ur card & go shop....

First they tell you, get a pockit card its easy, name, address, load ur card & go shop.
Total bullshit! I believed them to my cost. What they don't tell you is, you cannot use it strait away. They don't tell you that you must supply photographic ID before you can use it & they do this by telling every customer, "We can't verify ur address, please send two forms of ID" That is an outright & deliberate lie, pure deceit. They know full well before they take ur money that they're going to say that, but not before & once you put ur money in, they put a stop on ur card & refuse to give you ur money back. You want proof? Ok, I sent this email to Pockit on Monday 10th July 2017... Why is my card rejected everywhere I go & how come I can never get money out when I need it?
They replied today 13th July 2017, this is a copy of their email...

(Pockit) Jul 13, 13:51 BST

Hi Paul,

Thank you for contacting Pockit. Your withdrawals have been declined due to your limits. As a Lower account limit holder. Your monthly pay in limit is £200 and out limit is £800 in 30 days. The maximum you can withdraw in a year is £80.

What use is an account were you can pay thousands into in a year but can only withdraw £80 a year. Its absulutely absurd, but there it is in black & white, the full proof of the Pockit Scam - Don't give them a penny, you've been warned folks.

paul thomsonLevel 1

(2)

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Dealing with Pockit is a Nightmare

I was due a £1700 payment from an Insurance Company. I checked the Pockit Website from my Phone and in the limits section it said ...

I was due a £1700 payment from an Insurance Company. I checked the Pockit Website from my Phone and in the limits section it said
You can deposit a maximum of £30,000 per year, £5000 per month, £2500 per week and (£750 per day if you transfer using a debit card)
I asked the Insurance to transfer the £1700 by bank transfer as it was within the £2500 per week and not by debit card. The transaction was declined. I phoned the helpline waited 20 minutes before speaking to an operator who said "It's been declined because there's a daily bank transfer limit of £1500. Apparently they don't put all the limits in the maximum limits section so you have to look in Terms & Conditions!!
She explained that the money would be credited back to the insurance company within 1-3 working days.
Explained situation to Insurers who said they'd raise a cheque and issue it as soon as refund received. Checked with them after 3 days no refund received. E-mailed Pockit with confirmation of non receipt from Insurer. Site says "we aim to respond to your e-mail within 48 hours"
Called helpline waited 15 minutes to be told "I see your e-mail you need to speak to finance department they don't open on Saturday I'll ask them to call you on Monday"
Rang Pockit Monday (having heard nothing from their finance department" Waited 18 minutes operator said "Yes I see your e-mail. Transfers can take up to a maximum of 10 days I'll e-mail finance to sort this out for you"
I asked to speak to someone in finance "sorry they don't take calls I'll get the information you requested and e-mail it to you today"
The transfer from my insurer was made on a Monday received by pockit and declined on Tuesday so I don't see how the refund of the declined transfer should take 10 days
Trying to speak to them takes ages. When you do speak to them they tell you different things.
Useful Account to have when everything goes smoothly, they are rubbish at customer service when anything goes wrong.
Website misleading (though they promise to update the limits section!)

SteveLevel 1

(2)

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Simple and convenient

Absolutely brilliant. Easy top up and with draw and great discounts!!

Matthew FletcherLevel 1

(1)

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Pocket is the best pre-paid card in the UK

Everything is so simple with Pocket. Plus no crazy fees and super customer service

Budda JenkinsLevel 1

(0)

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Excellent! Couldn't be simpler to sign up for or to use.

I was a bit dubious at first as I have another card and I find the charges quite high with that one, but after reading about Pockit I decided that all looked good. It couldn't have been simpler to apply for, simple to use with minimal charges - which...

I was a bit dubious at first as I have another card and I find the charges quite high with that one, but after reading about Pockit I decided that all looked good. It couldn't have been simpler to apply for, simple to use with minimal charges - which I don't mind paying as every business has to make money.
All in all a very fair card and I'm very pleased with it, will definitely be recommending it to family and friends (and even non friends too).

Jack LuxfordLevel 1

(0)

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Pocket Money

I love this card it makes me feel good to know that I can use my money whenever I need to, wouldn't be without it.

Ann BirchLevel 1

(0)

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Great

Have held card for two years. No issues. Like almost instant statement . Use Pockit for everyday shop contactless payments

Richard Owen Level 1

(0)

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An absolute disgrace.

My experience with Pockit has been a NIGHTMARE. They are treating me like an idiot. I lost £150, my shopping money at an ATM machine on Sunday 28th May. The Link machine providers say its the responsibility of the bank to sort it. That's a joke... I ...

My experience with Pockit has been a NIGHTMARE. They are treating me like an idiot. I lost £150, my shopping money at an ATM machine on Sunday 28th May. The Link machine providers say its the responsibility of the bank to sort it. That's a joke... I have been phoning and emailing ever since to try to sort it. They refuse to discuss it with me, and have blocked my account. The people I have spoken with are condescending and patronising and because I am an OAP, and not good with technology treat me as if I'm totally stupid. I cannot afford to lose this money, and why should I? I will fight them until I get it back. AVOID THIS COMPANY AT ALL COSTS.

Rosie BeaLevel 1

(4)

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Beware. ROBBERS/LIARS

My names Martin Dunn, this Company is in the middle of trying to steal £300 on me, from the 4th May they have been trying. They have made up 6 different stories as i was able to prove them wrong the first 5 times but I really cant be annoyed anymore. ...

My names Martin Dunn, this Company is in the middle of trying to steal £300 on me, from the 4th May they have been trying. They have made up 6 different stories as i was able to prove them wrong the first 5 times but I really cant be annoyed anymore. I am actually letting them steal my £300, it was my sons money too!! Company really needs shut down, they reply to these reviews to make it look like they want to help, then you contact them and they are cheeky again and make up more lies. I have been lied to be Kieran, Joshua, Mafalda and Laura now.

Martin DunnLevel 1

(8)

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Avoid Pockit...They get the money and never debit them into your account

I had the worst experience of my...

I had the worst experience of my life.
This company (God know if this is a company or not) is a complete joke! I transfered £100 from my bank account, so I can start using the card while on holidays. IT's been a month and I still can't see my money. I have given them 2 options: either return my money into my bank acc or debit my pockit acc. Nothing has happened. It's been a month and I think they are playing games. It is a complete mess. WAKE UP PEOPLE. They are using our money to make profit and they dont care about their customers. I will file a complaint with FOS and I swear they will be begging me to stop going after them... useless people

Mil KarLevel 1

(6)

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Absolutely awful non existent customer service

I opened a pocket account in October last year, transferred £200. This took a few weeks to reach the pockit card for some reason. I was unable to get hold of anyone at pockit and when I did they were extremely rude and unhelpful. Still trying to ...

I opened a pocket account in October last year, transferred £200. This took a few weeks to reach the pockit card for some reason. I was unable to get hold of anyone at pockit and when I did they were extremely rude and unhelpful. Still trying to resolve this issue.

Diane SaadyaLevel 1

(2)

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Avoid Pockit please!

Pockit do not deserve a single star, they nearly ruined my cousins life, issue with money going into the wrong account but money was not refunded and he couldn't pay his rent. Its been going on for 3 months and Pockit keeps coming up with all sort of...

Pockit do not deserve a single star, they nearly ruined my cousins life, issue with money going into the wrong account but money was not refunded and he couldn't pay his rent. Its been going on for 3 months and Pockit keeps coming up with all sort of ridiculous stories, can someone please advise on who we can report to please!

Tony Level 1

(3)

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Missing funds

Initially, for a couple of years, I was delighted with this card. Topped up £20-40 each month by direct debit. Then, this winter, they started charging to top up this way and insisted it had to be via bank transfer to stay free. First bank transfer ...

Initially, for a couple of years, I was delighted with this card. Topped up £20-40 each month by direct debit. Then, this winter, they started charging to top up this way and insisted it had to be via bank transfer to stay free. First bank transfer smooth. The 2nd went missing. Taken from my bank but not in Pockit account even 15 days later. Customer services via email are SHOCKINGLY bad. I would now recommend AGAINST taking out this card, from previously being happy with it

AnonymousLevel 1

(4)

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Scam alert

Joined.Got email stating.Your 99p payment is successful.No card came.Total Scam.

David BrownLevel 1

(5)

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Avoid - disturbing developments

I have had my pockit card for about 3 years and it was just used as a lunch card, I'd top up about £30 a month so always had something in my work wallet. No problems apart from the slow clearing of funds but then last month my BAC transfer went ...

I have had my pockit card for about 3 years and it was just used as a lunch card, I'd top up about £30 a month so always had something in my work wallet. No problems apart from the slow clearing of funds but then last month my BAC transfer went missing. Same bank account and details as per all my other loads. First, I was told system error, then funds are in account but not showing on statement, tried using card but rejected. I've sent them proof of payment but now they want my bank account details, they're not having that for £30! I find it very suspicious that they can't find the payment and the fault is clearly theirs. Fortunately, I've just missed out on a few lunches but anybody thinking of getting a pockit card or uploading a lot of money should urgently reconsider.

jay GeeLevel 1

(6)

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Avoid

I've had this card since October, but have only recently decided to try and load it from my debit card without success. I sent my verification documents to Pockit in October, but apparently the documents are still being processed! I have tried to...

I've had this card since October, but have only recently decided to try and load it from my debit card without success. I sent my verification documents to Pockit in October, but apparently the documents are still being processed! I have tried to contact them by email twice (no response four days later) and phone several times and am now fed up with trying to get in touch. This is truly a terrible company and I'm glad I found out before I parted with any of my hard earned money.

Jennifer P.Level 1

(7)

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