Pockit Account Reviews

  Ratings based on 471 reviews       Last review 5 days ago    

Pockit reviews prepaid card are written by people like you! Our Smart Money People reviews can help you to find the best banking alternative around. And if you have experience with Pockit (good, bad or just ok) you can write your review here.

Overall Rating

Good

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5

Pockit Review Insight

What are people saying in their reviews?

Ease

27% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: App

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Your Account Reviews

471 reviews

Review Pockit's Account now

R they using r money to pay their wages???? Do they declare r money at end of tax year???? Or do accounts on review not count????

Could this company be keeping r money over the pandemic to pay for their wages??? Or could it be witheld funds from accounts on review not count to their income at the end of tax year????? This company is a scam. Report them to RESOLVER before they go... Read more

Could this company be keeping r money over the pandemic to pay for their wages??? Or could it be witheld funds from accounts on review not count to their income at the end of tax year????? This company is a scam. Report them to RESOLVER before they go bust. I have reported them everywhere i could. Go the FCA . COMPANIES HOUSE. MS Expert. This company writes its own reviews and on trust pilot the gage stays the same and says company pays for extra features. They are trying to fool people. RESOLVER RESOLVER RESOLVER. This company is likely to go bust

Reviewed on 6th April 2021
Debbie Phillips's avatar
Debbie Phillips

Pickpockiting at its worse. Scanderlous

Pock it blocked my money now for nearly 6weeks. Go to RESOLVER.They escalate it to ombudsman. Help@pockit.com automated. No response.they dont reply on social media. Says account under review.no timeframe. Read T pilot reviews.shocking bad. Use... Read more

Pock it blocked my money now for nearly 6weeks. Go to RESOLVER.They escalate it to ombudsman. Help@pockit.com automated. No response.they dont reply on social media. Says account under review.no timeframe. Read T pilot reviews.shocking bad. Use resolver they give a date when they escalate it on your behalf. They faking gud reviews because bad are outweighing them. Same names on auto emails are on reviews. Hopefully ombudsman will report them.what are you waiting for resolver gives hope

Reviewed on 1st April 2021
D purfumz123's avatar
D purfumz123

BLOCK, LOCK AND FREEZE YOU OUT OF YOUR ACCOUNT WITH NO CONTACT ALLOWED

SHAMEFUL COMPANY. VIRRAJ jatania should be embarassed and possibly held to account. thousands of cutomers can't get access to their money. pockit limited frozen accounts even with customers getting benefits paid in by the uk goverment and as little... Read more

SHAMEFUL COMPANY. VIRRAJ jatania should be embarassed and possibly held to account. thousands of cutomers can't get access to their money. pockit limited frozen accounts even with customers getting benefits paid in by the uk goverment and as little as £40 on the card are being told "money laundering" - this company need to be investigated. the FCA regulate them but only want you to take them to the small claims court - i am doing this BUT pockit limited asked for a court appointed telephone mediator FIRST - i agreed and pockit limited did not answer the phone when called by the court so now my case is going before a judge. i am now getting messages from people who have had their accounts blocked and one woman has had a stroke because of the stress this company is putting her through - not everyone can afford the court fees so better would be if a journalist looks into this company and its dealings. 4 months late with accounts (companies house) and a self appointed CEO that is only down as one of several directors (they have a very large turnaround of "resigned" directors) and the secretary who doesn't even respond to special delivery letters! disgusting - DO NOT USE THIS COMPANY

Reviewed on 24th March 2021
Nurse Watch-Fun's avatar
Nurse Watch-Fun

They are bouncing payments

Pockit are in hiding, not answering phones, emails, or Web chat. Ask the FCA to point you to the right place for compensation

Reviewed on 23rd March 2021
Robert Tringham's avatar
Robert Tringham

No Access to £250 transferred into Pockit from my current account that bears the same name as Pockit

... Read more


Beware.
Liens not manned, just auto voice. No CHat - as they class my account 'locked' for no good reasons, yet it was not locked to accept monies. No response to my prelegal action. Unreasonable. Fraudsters.
cannt log in to account to communicate via CHAt:
ARE REVIEWING YOUR DETAILS SO YOU CAN USE YOUR ACCOUNT. AS EACH CASE IS UNIQUE, WE CAN'T PROVIDE A SPECIFIC TIMEFRAME FOR THIS TO BE COMPLETED, WE WILL BE IN TOUCH ONCE WE HAVE AN UPDATE

BEWARE!!!!!!!!!!!

Reviewed on 18th March 2021
O Seller's avatar
O Seller

Appalling

Account locked for no good reason, no response to any form of communication since 22/2/21 Zero customer "service" - large balance unavailable. Referred to Ombudsman (FOS) and FCA. Forced to assume direct fraud / theft, so referral to Police also.

Reviewed on 16th March 2021
Lawrence Conyers's avatar
Lawrence Conyers

please do not use Pockit

Been waiting for a refund since December, had an email on 5 Feb saying that payment had been processed, still waiting, had a complaint upheld against them, they even awarded me compensation, still no payment they wont reply to emails phone lines are... Read more

Been waiting for a refund since December, had an email on 5 Feb saying that payment had been processed, still waiting, had a complaint upheld against them, they even awarded me compensation, still no payment they wont reply to emails phone lines are closed, as far as i am concerned they are a gang of thieves and conmen

Reviewed on 9th March 2021
Paul Bett's avatar
Paul Bett

They've locked my account

How long does it actually take to review my account,I need my money it is disgusting what they are doing I should never of opened one with them,if only I'd of read about them before hand...

Reviewed on 8th March 2021
J l butler's avatar
J l butler

Just awful

Read the reviews and DO NOT sign up to this company

Reviewed on 6th March 2021
Dave Williams's avatar
Dave Williams

Total scammers please avoid

AVOID this company... Read more

AVOID this company
Just to give you an update I have been trying to contact Pockit for the last 3 months after they closed my account for no reason whatsoever after 4 years and although they have asked for and been given my details to transfer the balance of £555 back to my bank they have yet to do so
3 times they have told me it will be processed within 10 days and 3 months later still no money
They reply to 1 in every 15 emails I send and all with the same excuse that it is being processed
Trading standards are now involved and also the financial ombudsman
Thankfully after contacting the Martin Lewis money programme they are showing an interest in outing this fraudulent company
Check out their reviews on her and other google sites
Please draw your money out whilst you still can their annual accounts haven’t been submitted they are obviously in trouble
You have been warned

Reviewed on 2nd March 2021
Martyn Clarke 's avatar
Martyn Clarke

Total scammers will steal your money

AVOID this company... Read more

AVOID this company
Just to give you an update I have been trying to contact Pockit for the last 3 months after they closed my account for no reason whatsoever after 4 years and although they have asked for and been given my details to transfer the balance of £555 back to my bank they have yet to do so
3 times they have told me it will be processed within 10 days and 3 months later still no money
They reply to 1 in every 15 emails I send and all with the same excuse that it is being processed
Trading standards are now involved and also the financial ombudsman
Thankfully after contacting the Martin Lewis money programme they are showing an interest in outing this fraudulent company
Check out their reviews on her and other google sites
Please draw your money out whilst you still can their annual accounts haven’t been submitted they are obviously in trouble
You have been warned

Reviewed on 2nd March 2021
Martyn Clarke 's avatar
Martyn Clarke

Worst bank in world

Fife time closed my account fór not reason to rewiew my account

Reviewed on 26th February 2021
Irena's avatar
Irena

Useless cockroaches

I’ve emailed, called and tried love chat you still haven’t responded to me. I closed this account come to find out they didn’t close it or reopened it! Someone sent money to that account n the bank is trying to retrieve the money but you stupid dimwi... Read more

I’ve emailed, called and tried love chat you still haven’t responded to me. I closed this account come to find out they didn’t close it or reopened it! Someone sent money to that account n the bank is trying to retrieve the money but you stupid dimwits won’t respond. I’ve even sent a bloody letter and u fools won’t even respond! I’ve even dm them on instagram! How the hell is your funky looking ass open ? Yall should be shut down by now! I really believe this company is using drug or trafficking money. People I know, online, instagram and reviews don’t rate you! Everything negative. So how u baboons still open ?
Run me back my fucking money !

Reviewed on 13th February 2021
Ebonie.richards1234@gmail.com's avatar
Ebonie.richards1234@gmail.com

Transaction

They always take minimum 4 hours to complete the transaction if you have sent money in to UK bank account. Now it has been more than 40 hours i have no idea where is my money gone? Recepient didnt recieve it yet and money has been deducted from pockit... Read more

They always take minimum 4 hours to complete the transaction if you have sent money in to UK bank account. Now it has been more than 40 hours i have no idea where is my money gone? Recepient didnt recieve it yet and money has been deducted from pockit account. And no correspondence on my problem . Its like a joke now

Reviewed on 11th January 2021
J.d's avatar
J.d

VERY BAD EXPERIENCE

I opened an account in this company and I have given all the documents that they will ask me. I have deposited 249 pounds but they will immediately block my account and keep my money I work so hard to get my money and I get robbed by a shitty company.

Reviewed on 10th January 2021
Unai's avatar
Unai

Feeling bad

I have Pockit account for quiet a while. I wanted to transfer all my money from pockit to my other bank account. And its been more than bloody 12 hours i havent recieved the money , when its already gone from my pockit account. Bad experience

Reviewed on 10th January 2021
J.d's avatar
J.d

Unprofessional and non- contactable

I have spoken to their customer service people in the past but, in these Covid times, their help lines are unmanned. My emails also go unanswered. Best to withdraw every penny before they ‘review’ (freeze and prevent access to) your account. I can... Read more

I have spoken to their customer service people in the past but, in these Covid times, their help lines are unmanned. My emails also go unanswered. Best to withdraw every penny before they ‘review’ (freeze and prevent access to) your account. I can’t even get them to close my account - but at least they can no longer charge me for an account that I can’t use. And if they finally contact me I shall go straight to the FSA.

Reviewed on 15th December 2020
David Simkins's avatar
David Simkins

Money goes missing a lot and customer services is a joke and nobody has a clue how to help customers in an efficient manner

They have no customer support after 6pm, live chat is the best way to not get ignored but if it gets to 6pm they tell you a bunch of rubbish before ending the chat blaming an automatic shutdown of the system. Emailing them can take a month to get a... Read more

They have no customer support after 6pm, live chat is the best way to not get ignored but if it gets to 6pm they tell you a bunch of rubbish before ending the chat blaming an automatic shutdown of the system. Emailing them can take a month to get a reply if they bother too that is. Pockit have stolen my money nearly £40 my account shows it go in but then pockit reckon its been processing and can take 10 days but it doesn't, its normally there the next day. Trustpilot is flooded with fake 5star reviews on pockit its a extremely worrying

Reviewed on 5th December 2020
Kelly Goodwin 's avatar
Kelly Goodwin

kept my £5.000

i won £5.000 on buzz bingo transferred it to my pocket account payment got declined thay said its been sent back 14 days after now still not sent my money back seems like my £5.000 just disappeared what can i do about this

Reviewed on 30th November 2020
david murphy's avatar
david murphy

Crooks

Have stolen over £1000 and won't reply to emails. Avoid at all costs they should be investigated and shut down

Reviewed on 16th November 2020
Ben's avatar
Ben