Pockit Account Reviews

They STOLEN my money

I have transferred money to my friend from my pockit account but she NEVER received them. Have emailed and called pockit but no reply. Please do not this company. I’ll report to fraud

Svetlana DinkovaLevel 1

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WORST COMPANY EVER

Do not bother with this company, worst prepaid card ever

Geoff MelhuishLevel 1

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great idea but actually sucks

Great idea but their systems & support absolutely suck. I have very little confidence that they will look after my money adequately, so I keep very small balances. Perhaps when they get their act together and learn to walk before they can run it'll...

Great idea but their systems & support absolutely suck. I have very little confidence that they will look after my money adequately, so I keep very small balances. Perhaps when they get their act together and learn to walk before they can run it'll improve.

The sign up process went wrong and the account wouldn't open because they needed some documents they didn't tell me they needed, I had to ask. When I asked what went wrong they didn't answer the question.

I paid in some money which showed on my account, but a couple of days later they changed the paying-in process and the original money went missing. It took weeks to get it resolved. When I asked what went wrong they didn't answer the question.

An additional card on the account couldn't be activated, and when I asked them why they didn't answer the question but did activate the card.

I added money to the additional card, but when the card was used first time it was declined, the card cancelled, and the money on the account vanished. After several days they told me there was a glitch in their systems. After several more days they said I had cancelled the card and then refunded the money. I hadn't cancelled the card, and not once did anyone answer my questions.

There are a load of inconsistencies on the site and on the statements e.g. when the money from the additional card went missing they added it to the main account but the statement for the additional account doesn't show it as being debited.

Hard to keep track if the statements are wrong, and hard to have confidence if a 'glitch' can make your money disappear, and hard to have confidence if direct simple questions go unanswered.

Roger MellieLevel 1

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POKIT CARD IS A SCAM

BEWARE OF POKIT CARD ...BEWARE POKIT ...THEY BLOKED £250 FOR FEW MONTHS NOW...WORST PREPAID CARD EVER....WHEN THEY SEE YOU HAVE MORE FOUNDS IN ACCOUNT THEY WILL BLOCK..THEY WILL ASK ID AND PROOF Of Address..AFTER YOU SEND THEM YOU ARE WAITING ...

BEWARE OF POKIT CARD ...BEWARE POKIT ...THEY BLOKED £250 FOR FEW MONTHS NOW...WORST PREPAID CARD EVER....WHEN THEY SEE YOU HAVE MORE FOUNDS IN ACCOUNT THEY WILL BLOCK..THEY WILL ASK ID AND PROOF Of Address..AFTER YOU SEND THEM YOU ARE WAITING MONTHS..WHEN YOU ASK THEM WHEN THEY WILL UNBLOCK THE FOUNDS THEY WILL SAY**WE DON 'T KNOW THE ACCOUNT IS IN REVIEW*** BEWARE*** POKIT IS INDIAN FAMILY JATARA SCAM*** BEWARE***CUSTOMERS SERVICE SLL SAME STORY AND SAME GENERIC REPLY...SCAMERS

Dany Level 1

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pockit are useless

Almost a month of pockit withholding my money and no reason other than account being reviewed... ID they requested were sent the day they asked for it yet customer service have no answers! Emails get ignored or a generic email is sent...still no...

Almost a month of pockit withholding my money and no reason other than account being reviewed... ID they requested were sent the day they asked for it yet customer service have no answers! Emails get ignored or a generic email is sent...still no explanation! I was told no money could go in the account yet they've taken over £200!! Still no explanation! I've struggled with three children for nearly a month! Absolutely shocking they can do this!

Vic kyLevel 1

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wheres my money pockit

Pockit have had my money for over three months, they locked me out of my account, after a card change so I can't withdraw anything. Twice they have promised to write a cheque but guess what no cheque. Financial Ombudsman is pretty weak at getting into...

Pockit have had my money for over three months, they locked me out of my account, after a card change so I can't withdraw anything. Twice they have promised to write a cheque but guess what no cheque. Financial Ombudsman is pretty weak at getting into action so I have to wait an additional eight weeks before I can get them involved. DO NOT sign up with pockit there are better options in the market.

Iain PonmanLevel 1

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Pockit won't let me get my money now ignoring emails

Going into the second week since pockit disabled my account asked for my id which I gave but told will take 30/45 days to review my account was also told that no money could go in or out whilst disabled yet pockit have taken over £200 of my money and ...

Going into the second week since pockit disabled my account asked for my id which I gave but told will take 30/45 days to review my account was also told that no money could go in or out whilst disabled yet pockit have taken over £200 of my money and won't give it back. When I call still the same ignorant staff and when I email I get the same message "my account under review when we have an update we'll be in touch" now I'm not even getting replies! I've three children one is 18 months old I've had no money for anything because of these scammers its disgraceful!!! And no one seems to know anything if my money isn't bounced back I'll be going to the police!

VickLevel 1

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Avoid before they pockit your money

Had 230 pound sent into my account, pockit sent an email saying that they declined the transaction. So we called they said it will be back in the original account in 3 working days, a week passes and still no sign of it. Checking around it seems other...

Had 230 pound sent into my account, pockit sent an email saying that they declined the transaction. So we called they said it will be back in the original account in 3 working days, a week passes and still no sign of it. Checking around it seems other people have had this similar problem, funnily enough their "merchant bank" seems to fail quite often. When we contacted them again they asked for proof! They sent an email to us stating the money was declined! So they said they will send a form we need to fill in with 10 questions about the transaction. Since then another week has passed and they are now ignoring our emails. Get your money out while you can! I will be contacting watchdog and known investors straight away and the financial Ombudsman as soon as it hits 8 weeks.

Jam sibLevel 1

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Pockit are scam company Withholding my money

Pockit are absolutely useless they are scammers they disabled my account without notice and told me no money can go in or out however they have accepted payment of my child and working tax credits yet I can't get it when I ring I'm greeted with rude...

Pockit are absolutely useless they are scammers they disabled my account without notice and told me no money can go in or out however they have accepted payment of my child and working tax credits yet I can't get it when I ring I'm greeted with rude staff who say they can't access my account! I provided all proof of id and address which apprantly is still being verified been told takes 30/45 days yet I can't gety money which they are holding illegally!!! My kids need food nappies gas electric etc and I can't get my money and can't speak to anyone at pockit. Its disgraceful these people think they can do this!!!! Would give zero stars if I could !!! Robbing b#@£%@£#

Vic kyLevel 1

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I was scammed by one of their customers

One of their customers Pockited £200 for a sofa and never delivered it. Their phone is now off. This service is used mainly by fraudsters. Account number I sent the money to was 01527665 sort code 233272

Alena SmidovaLevel 1

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Useless

Totally useless. It takes about an hour and a half or so everytime you load your card by bank transfer. They are less than useless on Sundays. Today is Sunday, my card was loaded at 10am and it's half 3 and it's still not gone on. I've rang them...

Totally useless. It takes about an hour and a half or so everytime you load your card by bank transfer. They are less than useless on Sundays. Today is Sunday, my card was loaded at 10am and it's half 3 and it's still not gone on. I've rang them twice. The first time the guy (who you could barely understand) couldn't care less and said it could take up to 5 hours to go on my card, I've just rang again and the woman said that their fasterpayments aren't working but they are trying to fix it. I don't expect to be able to access this money at all today now. Once you load your card, they get the money then it just seems like they'll credit your account when they can be bothered. Avoid like the plague.

NB.. Every time my card has been loaded on a Sunday there has been problems. It's like they run with a total skeleton staff that don't know what they are doing.

The last time I had need to ring it was a Sunday too. I had someone put me £1 in because its costs 99p to withdraw cash from an ATM (fair enough) but virtually a whole day had gone by and it hadn't gone on. When I rang them that time NO ONE in their building knew what the minimum amount was that you had to put on so you could load your card. She even went away to ask. You couldn't make it up.

Edited to add: It's 17:40 and my money still isn't on my card. It was put on at 10:00 this morning.

Edit: 19:31 still not in.

James Marshall Level 1

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Totally and utterly useless

Totally useless. It takes about an hour and a half or so everytime you load your card by bank transfer. They are less than useless on Sundays. Today is Sunday, my card was loaded at 10am and it's half 3 and it's still not gone on. I've rang them...

Totally useless. It takes about an hour and a half or so everytime you load your card by bank transfer. They are less than useless on Sundays. Today is Sunday, my card was loaded at 10am and it's half 3 and it's still not gone on. I've rang them twice. The first time the guy (who you could barely understand) couldn't care less and said it could take up to 5 hours to go on my card, I've just rang again and the woman said that their fasterpayments aren't working but they are trying to fix it. I don't expect to be able to access this money at all today now. Once you load your card, they get the money then it just seems like they'll credit your account when they can be bothered. Avoid like the plague.

NB.. Every time my card has been loaded on a Sunday there has been problems. It's like they run with a total skeleton staff that don't know what they are doing.

The last time I had need to ring it was a Sunday too. I had someone put me £1 in because its costs 99p to withdraw cash from an ATM (fair enough) but virtually a whole day had gone by and it hadn't gone on. When I rang them that time NO ONE in their building knew what the minimum amount was that you had to put on so you could load your card. She even went away to ask. You couldn't make it up.

Edited to add: It's 17:40 and my money still isn't on my card. It was put on at 10:00 this morning.

Edit: 19:31 still not in.

James Marshall Level 1

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The Jatania family Pockit scam..

The Jatania family Pockit...

The Jatania family Pockit scam..

For months I have been sending ID to pockit to upgrade my account, but they keep ignoring my request. That was until I contacted Trustpilot.

Pockit called me within the hour saying, send your ID again. So I agreed, but before I did, my lawyer said, "Before you send it to them, send it to the following people first"

So...

1. I sent it to The Office Of Fair Trading.

2. I sent it to Verisign.

3. I sent it to the treasury.

4. And finally, I sent it to the Bank of England.

I received confirmation almost immediately from all 4 of these sources. All stated the photo was fully legible & would be acceptable to them as proof. One of the sources was kind enough to type it out in full & send it to me.

I then sent the same photo to Pockit & do you know what they did?

They emailed me & said.. Quote..

"Proof of address is not compliant with our standards for upgrading"

Ahaa! And what standards would they be pray I ask Mr Jatania?

Well, there you have it folks, overwhelming, absolute and unequivicol proof that Pockit are liars & scammers & frankly, as I have just proven, pretty dumb ones at that..

The family behind this scam, is a london based Indian family..

The Jatania family.. the pockit element being run by one Virraj Jantania..

If you are a Pockit customer or investor... know someone who is.. GET YOUR MONEY OUT STRAIT AWAY OR YOU WILL LOOSE IT!

I should also extend the same advice to those who have invested their own cash in the Pockit scam and they are..

Sir Alex Ferguson...

Concentric Ventures

Harold Mechelynck

Jon Moulton

Mothercare CEO - Mark Newton-Jones

Kevin Reynolds (a partner at Bridgepoint Capital)

Colin Harris (founder of Fresh Direct, the food wholesaler)

Stuart Middleton (former creative director of Card Factory)

paul thomsonLevel 1

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Thieves, con-artists and fraudsters

Been denied my wages and locked out my account even after providing all requested information from them, I am now seeking court proceedings against as it is effectively theft. Never trust this company with your money!!

Macaulay akinsLevel 1

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pockit scam

Pockit Scam! Appeal to anyone in the vicinity of Pockit offices.. Please phone your local CID or FRAUD SQUAD & get them round to Pockit offices to investigate.. Major Fraud & money laundering operation & misappropriation of customer funds..

Pockit Scam!

Appeal to anyone in the vicinity of Pockit offices..

Please phone your local CID or FRAUD SQUAD & get them round to Pockit offices to investigate..

Major Fraud & money laundering operation & misappropriation of customer funds..

paul thomsonLevel 1

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POCKIT IS A SCAM!

I sent upgrade documents to Pockit over two weeks ago.....

I sent upgrade documents to Pockit over two weeks ago..
Pockit acknowledged these documents, stating I would receive an email within 48 hours.

That was over 2000 hours ago & all of my emails since have been ignored.

They don't answer the phone.

I was booked to go on holiday tomorrow but I've had to cancel it because pockit have all my money

I don't have any Food, Water, Gas, Electricity.

Neither myself nor my dog have eaten for two days. Ive told pockit this & they still haven't responded. Only something so desperately depraved, cruel & evil would fail to respond to that information.

Im past caring about the money, we're going to die.

Please! for your good folks, do not give pockit any money, its a SCAM!
They're not regulated like banks, they're just a bunch of scamers from Pakistan looking to make a quick buck.

I have over 10,000 emails from people who have said the same things I have. People have even told me, members of their family have committed suicide because of what pockit did to them.

Its all about the money folks, they don't care about you. Once they get enough, they'll disappear.

And don't pay any attention to the recent reviews, because all they do is when all the bad reviews build up, they falsify a dozen reviews just to push the bad ones to the back.

Proof of this is... Go read there Twitter account... OMG, thousands of complaints, one after the other.

But they don't care folks, all they want is for you to keep giving them your money.

I've even told them to give me a simple appology, put my account right & I will remove all my posts, but nope, not a peep, because they just don't give a dam.

Quite frankly, you would never get gangsters behaving like this. Proper gangsters are very respectful people, they have manners. These pockit guys think manners is a big country house.

Do not have anything to do with pockit folks, get your money out (if you can) & put it into the post office they do a pay as you go mastercard exactly the same as pockit, except the post office card actually works & your moneys safe.

SERIOUSLY..
YOU HAVE BEEN WARNED!POCKIT IS A SCAM!

paul thomsonLevel 1

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The most disgusting service ever

Customer service has no answer at none of the questions

Maria KamatovicLevel 1

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Would give no stars if i could

Customer service is...

Customer service is TERRIBLY.
They have my £50 but are refusing to give it back.
I have EVERYTHING they have asked now telling they wont discuss my issue via email but to call customer services.
Wrong number given and once i googled correct number the line was just cut off.

UPDATE

so nothing just getting the same auto email reply.
Have tried calling but just kept on hold for ages (20 mins) one call

RachalLevel 1

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BACs transfer missing of £1,000,

BACs transfer missing of £1,000, been 2 months, 2 investigations and still missing... promises every 2 weeks that it has now 'cleared' and long phone calls with no-one calling you back!

van ticarLevel 1

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OK for a year, then wham! £70 gone and no response

I would have thought that if a customer/account holder has lost this amount (£70), a properly organised financial concern would quickly respond to put it right. I have waited three days and Nothing. So presumably this disorganisation is designed to ...

I would have thought that if a customer/account holder has lost this amount (£70), a properly organised financial concern would quickly respond to put it right. I have waited three days and Nothing. So presumably this disorganisation is designed to take your money. Very sad about this and rather annoyed.

Polly OwenLevel 1

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