Scam beware

Complete fraud, they've suspended my account with £4490 in it. I've never sent any money anywhere and when I did it got blocked. Ive sent them everything they've asked for and there's nothing else I can do. Pockit have even blocked me from opening up ... Read more

Complete fraud, they've suspended my account with £4490 in it. I've never sent any money anywhere and when I did it got blocked. Ive sent them everything they've asked for and there's nothing else I can do. Pockit have even blocked me from opening up another ticket on there new contact form because i kept emailing them to get some sort of an answer and live web chat!! Haha what live web chat its non existent! So basically now I can't contact them at all because i can't send any emails to them. They say it in the terms and conditions 7.6 that they will withhold your money, please read and don't make the same mistake I did, I'm fortunate enough to not desperately need the money but there are many people that do and Pockit are financial criminal fraudsters that hide behind legislations and acts of law, but they are not above the law. They take money from hard working people to only fill there own pockets, its the only thing that makes any sense because surely they would want account's up and running as this is the way they make money from people transactions. Im a business owner/director and if i had this many bad reviews I would be having a complete business restructure or I would close the company down, which makes me believe that the company is going down the toilet and it couldn't care less about its image and customers/future customers. From a financial point of view this company is running itself into the ground, the only people who will use it from now on are the people that have not read these reviews like me. I've made a complaint to the Financial Ombudsman (there ref PNX-4362556-B5L5) I'm not betting on getting my money back and I'm looking at it as a loss, I can guarantee though I will not let these financial criminals get away with this and I will use every avenue available to me to bring these criminals to justice and accountable for there actions. So Mr CEO/MD anyone with authority be aware your likely to be facing a prison sentence in the future for fraud

Reviewed on 14th January 2022

David Mills

Money not returned

I transferred £2800 to a Pockit account but the Account had been closed and the money should have been returned to my account but Pockit put it into a suspended account and will not return it to me. My Bank NatWest has contacted them but just get the ... Read more

I transferred £2800 to a Pockit account but the Account had been closed and the money should have been returned to my account but Pockit put it into a suspended account and will not return it to me. My Bank NatWest has contacted them but just get the runaround. We are now contacting all the usual Authorities but reading the comments below it appears they couldn’t care less. Never answer calls or emails. They did suggest that if I paid more money they would return it but reading the comments below it was throwing good money after bad !! And todate after more than a year they are still holding my money. Be warned!!!

Reviewed on 12th January 2022

Doug cattanach

locked out of my account

ive been with pockit two years and never had a problem till recently, tere keeping hold of 373 pound and wont return my emails despite proving where my money came from ect, like many others i am now in an awful situation of having to lend to claw my... Read more

ive been with pockit two years and never had a problem till recently, tere keeping hold of 373 pound and wont return my emails despite proving where my money came from ect, like many others i am now in an awful situation of having to lend to claw my way to next pay day they shouldnt be aloud to do this

Reviewed on 4th January 2022

Lisa Ward

Nightmare

Worst bank I have ever ever known, you are only allowed to make so many transactions per month after that they start paying everything direct debit won’t let you transfer money then they don’t let you know then even if you have money in your account th... Read more

Worst bank I have ever ever known, you are only allowed to make so many transactions per month after that they start paying everything direct debit won’t let you transfer money then they don’t let you know then even if you have money in your account the direct debit comes up declined due to fees which is not true they have just declined it because of transactions they get you into so much mess it’s unbelievable

Reviewed on 15th December 2021

Linda

Worst bank I have ever used

Even though your money is your own, they put caps on how many direct debits and transactions you can pay, I have had a direct debit refused, because I had made to many transactions they then said it was lack of funds it wasn’t they just did not pay i... Read more

Even though your money is your own, they put caps on how many direct debits and transactions you can pay, I have had a direct debit refused, because I had made to many transactions they then said it was lack of funds it wasn’t they just did not pay it, that’s 2nd time, I am 66 pay everything by direct debit or bank transfer , so I rely on being able to do this. My advice is don’t bother with them, they wouldn’t even let me send money to my son to help with food , disgusting

Reviewed on 27th November 2021

Linda

Fraud and scam in the name of Bank

My account is blocked more than 7 days and no one is ready to answer me, all the documents have been sent but no update, money was for my brother treatment and i got no response from Pockit, this Bank should be shut down soon, Karma will give you the... Read more

My account is blocked more than 7 days and no one is ready to answer me, all the documents have been sent but no update, money was for my brother treatment and i got no response from Pockit, this Bank should be shut down soon, Karma will give you the same feeling Virraj jatania

Reviewed on 23rd November 2021

kulbeer kaur

Fraud

I am new with Pockit sending me everything reassuring as I first start using now they have frozen my money £828.37 asking me for all documents I’ve sent all my documents now your saying you’ll contact me that you for my patience your giving people no ... Read more

I am new with Pockit sending me everything reassuring as I first start using now they have frozen my money £828.37 asking me for all documents I’ve sent all my documents now your saying you’ll contact me that you for my patience your giving people no other choice to have patients your going to cause people of killing them self’s return my money to me please

Reviewed on 19th October 2021

Zack

Dreadful customer service

YOU WOULD THINK MY REQUEST TO POCKET WOULD BE VERY SIMPLE AND EASY FOR THEM TO RESPOND I HAVE ASKED THEM WHERE IS MY MONEY THEY TELL ME IT WAS RETURNED TO SOURCE ON THE 16TH AUGUST I HAVE ASKED THEM TO SUPPLY THE EVIDENCE SHOWING ME WHERE IT AS BEEN... Read more

YOU WOULD THINK MY REQUEST TO POCKET WOULD BE VERY SIMPLE AND EASY FOR THEM TO RESPOND I HAVE ASKED THEM WHERE IS MY MONEY THEY TELL ME IT WAS RETURNED TO SOURCE ON THE 16TH AUGUST I HAVE ASKED THEM TO SUPPLY THE EVIDENCE SHOWING ME WHERE IT AS BEEN RETURNED BUT NO THERE IS NEVER ANY REPLY FROM POCKET. ALL INFORMATION PASSED TO THE FINANCIAL OMBUDSMAN.

Reviewed on 16th October 2021

Malcolm Davies

Shame to this company

I literally fed up of this... Read more

I literally fed up of this bank
I literally fed up of this bank, there’s no contact number, no live chat and no emails reply.
Last week Monday someone used my card and I’ve been contacting Pockit since.
No one has come back to me yet.
I’m discouraged to use this bank again because that’s actually bad costumer service.
As soon as I sort out my situation, I will move all my funds to my other account and stop using Pockit account forever.

Reviewed on 5th October 2021

Lori Lanez

Pocket madness continues

Pocket say they have returned my money to source and closed my account on the 16th August I have asked them many times where is my money what account have they returned the money there is never any response from pocket.

Reviewed on 27th September 2021

Malcolm Davies

Pockit account closed money not returned to source

Hello Thomas Moloney ‪119534319‬ I have had my pockit account restricted for over 6 weeks and been waiting over 5 weeks for a response from pockit regarding my account, as its still restricted, The stress of my account being restricted and not being ab... Read more

Hello Thomas Moloney ‪119534319‬ I have had my pockit account restricted for over 6 weeks and been waiting over 5 weeks for a response from pockit regarding my account, as its still restricted, The stress of my account being restricted and not being able to access any of my dwp payments has really affected me I am unable to pay my rent or buy food to support myself this has been going on for over 6 weeks,

I receive a email 6 weeks later last Friday stating they have closed my account and said they have returned my funds to the source but after speaking to the DWP my money hasn't been returned its been 7 days since the email so I don't know where my money has gone, this is causing me so many issues with my mental health and money problems, I am know now in rent arrears and struggling to eat because they have kept hold of my sick benefits payments and housing benefit.

Reviewed on 17th September 2021

Tom Mol

STOLEN MY MONEY

POCKET EMAILED MN THE 16TH AUGUST TELLING ME MY MONEY £160.79 AS BEEN RETURNED TO SOURCE ONE WOULD IMAGINE MY BANK ITS NOW BEEN 18 DAYS AND STILL NO MONEY AS BEEN CREDITED TO MY ACCOUNT I HAVE ASKED POCKET FIVE TIMES TO SUPPLY THE EVIDENCE SHOWING ME ... Read more

POCKET EMAILED MN THE 16TH AUGUST TELLING ME MY MONEY £160.79 AS BEEN RETURNED TO SOURCE ONE WOULD IMAGINE MY BANK ITS NOW BEEN 18 DAYS AND STILL NO MONEY AS BEEN CREDITED TO MY ACCOUNT I HAVE ASKED POCKET FIVE TIMES TO SUPPLY THE EVIDENCE SHOWING ME WHICH ACCOUNT HAVE THEY CREDITED MY MONEY INTO AS USUAL NO RESPONSE FROM THEM. ACCOUNT NUMBER 00148319

Reviewed on 4th September 2021

Malcolm Davies

Refusing to supply information

Pocket bank closed my account today the 03/09/2021 no reason was given pocket blocked my 5 months when I tried to make a cash transfer the money was available in my account. Two weeks ago they said my money £160.79 wa returned to source on the 16th ... Read more

Pocket bank closed my account today the 03/09/2021 no reason was given pocket blocked my 5 months when I tried to make a cash transfer the money was available in my account. Two weeks ago they said my money £160.79 wa returned to source on the 16th August the money is still not in my account pocket are refusing point blank to supply the information confirming which account they have paid the money into. Account number 00148319

Reviewed on 3rd September 2021

Malcolm Davies

Flabbergasted

Pocket bank is refusing to supply information about my request I asked pocket where is my money it shows on my account returned to source ? My account balance was £160.79 before it disappeared pocket can you confirm what account you have paid my money ... Read more

Pocket bank is refusing to supply information about my request I asked pocket where is my money it shows on my account returned to source ? My account balance was £160.79 before it disappeared pocket can you confirm what account you have paid my money into.
My account was blocked for no real reason I tried to ake a cash transfer off £150 funds were in my account pocket for no reason whatsoever they decided to block the transfer its now been 5 months the account as been blocked. Information I request is what account have you paid my money into .

Reviewed on 28th August 2021

Malcolm Davies

Stole my account over a year ago and deny that I even had one to the Financial Ombudsman...

I've no idea how these people are still trading. They froze my account in Sept 2020 and ignored all emails until I opened a Resolver case. Even then they just kept saying they could only deal with my email directly, even though they never responded to... Read more

I've no idea how these people are still trading. They froze my account in Sept 2020 and ignored all emails until I opened a Resolver case. Even then they just kept saying they could only deal with my email directly, even though they never responded to anything I sent.

In April of this year I got an email stating that my account was being closed and to provide an account to send the money to. I did this and was told money has been sent. It hasn't been. Nothing received and ignoring all emails since. No proof of transfer etc or even an acknowledgment of receiving the emails etc.

I got in touch with the Financial Ombudsman service and Pockit denied that I even had an account with them. Absolute scum. Pockit reply to any review saying that they have to comply with FCA rules etc but I don't know what rules state that you have to ignore every email a customer sends you for months on end.

The fact that they no longer have a phoneline is a massive flag.

Account number : 04057097

Reviewed on 27th August 2021

Cori

Fraudsters

Stole all my money in my locked account of £244.09 then closed my account there fraudsters and conmen stealing from its customers to keep a float there failing business tjis happend in February 2021 absolute scum of the earth

Reviewed on 17th August 2021

Jayjay230

THIEVES

NINE months they’ve with gels £1200 of my money. I’m a single mum of 2 young children and I’ve nearly lost my home because of this. Today, ALL OF MY MONEY HAS BEEN ILLEGALLY SENT TO AN ACCOUNT CALLED RTS! Who are these people???? How can we stop this? ... Read more

NINE months they’ve with gels £1200 of my money. I’m a single mum of 2 young children and I’ve nearly lost my home because of this. Today, ALL OF MY MONEY HAS BEEN ILLEGALLY SENT TO AN ACCOUNT CALLED RTS! Who are these people???? How can we stop this? I’ve contacted FCA and FOS still nothing? My account is now at £0.00! I don’t know what to do anymore. Robbing vile scum. They’re leaving people in seriously shit situations. I’m very fortunate to have a brilliant support network who helped me financially, what happens when this is done to someone who doesn’t? Suicide at the hands of these people is close. Disgusting, vile and sick people.

Reviewed on 10th August 2021

Georgia Rose New

I AM UNABLE TO ACCESS MY MONEY IN MY POCKIT ACCOUNT.

ONE STARS GIVEN, PURLY BECAUSE I CAN'T LEAVE MINUS... Read more

ONE STARS GIVEN, PURLY BECAUSE I CAN'T LEAVE MINUS STARS.
FOR OVER 4 MONTHS I HAVE BEEN UNABLE TO ACCESS MY MONEY IN MY POCKIT ACCOUNT.
E-MAIL QUESTIONS TO POCKIT DO NOT RECEIVE CREDIBLE ANSWERS-IF THEY ANSWER AT ALL- AND NO TIME GIVEN AS TO WHEN MY ACCOUNT WILL BECOME AVAILABLE AGAIN.
THEY ASK FOR PROOF OF MY VARIOUS DETAILS WHICH ARE ONLY STALLING METHODS TO AVOID DOING ANYTHING.
WHY DOESN'T THE FINANCIAL OMBUDSMAN DO ANYTHING? THEY MUST HAVE THOUSANDS OF POCKIT CUSTOMERS WHO HAVE CONTACTED THEM WHO ARE IN THE SAME BOAT AS ME.
THEY ARE STILL TAKING ON NEW CUSTOMERS, HOW CAN THIS BE WHEN THINGS ARE AS THEY ARE?
THIS IS GOING TO END BADLY FOR THOUSANDS OF POCKIT CUSTOMERS.

Reviewed on 8th August 2021

MICK

Disgraceful company

It's been over 70 days now pocket have frozen my account using legal technicalities to stop you accessing your money I recommended you contact the FCA and the Financial Ombudsman pocket are asking for verification which was sent when they first... Read more

It's been over 70 days now pocket have frozen my account using legal technicalities to stop you accessing your money I recommended you contact the FCA and the Financial Ombudsman pocket are asking for verification which was sent when they first blocked the account I'm told nobody every reads any information and are probably laughing at you in the the pocket office while spending your money I used pocket mainly for ebay purchases I did not want to be defrauded my self I read some reviews where customers are in financial distress pocket it seems does not care. The founder of the company was on radio 4 money box programme promising to get all the accounts blocked unblocked this was all just talk .

Reviewed on 25th July 2021

Malcolm Davies

Pockit need to be investigated and shut down for good

Opened an account a couple of weeks ago. I set up my new business a month ago and have a separate business account, i thought I would use Pockit to pay myself from the business account. I sent £50 to my Pockit account, then sent £100 and they have r... Read more

Opened an account a couple of weeks ago. I set up my new business a month ago and have a separate business account, i thought I would use Pockit to pay myself from the business account. I sent £50 to my Pockit account, then sent £100 and they have restricted my account. Starting out in business is hard enough but for them to do this is disgusting. I have sent ALL the info and documents they requested on the 20th July and heard nothing back and my account is still restricted and they still have my money. Outraged that Pockit are allowed to behave this way and reading some of the other reviews where people cant pay rent and have tried to commit suicide is unbelievable! Pockit - what the hell are you doing ?

Reviewed on 24th July 2021

John