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Pockit Account Reviews

Ratings based on 171 reviews Last review 2 days ago

Pockit reviews prepaid card are written by people like you! Our Smart Money People reviews can help you to find the best banking alternative around. And if you have experience with Pockit (good, bad or just ok) you can write your review here.

5 52
4 13
3 8
2 7
1 91

Your Account Reviews (171)

15th December 2017

Small Claims Court Help.

If you have any problems with Pockit or U account or Frees and they owe you money then please contact...

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If you have any problems with Pockit or U account or Frees and they owe you money then please contact suepickpockit@hotmail.com.

If they owe you from £1 to £5,000 then it can be fast tracked through the small claims court.
If you win you get all court costs back plus certain enforcement costs.
I can guide you on litigation/upgrading any CCJ to High Court Enforcement and other matters such as 3rd party debt orders (the freezing of their accounts to pay the debt).
I know all their bank account details for this procedure.
I can also advise you on the delaying tactics that these Companies use to bluff you.intimidate you and frustrate you.

If they have your money its simple...they have to give you it back.

I am not a legally trained individual but I can guide you to get your money back from these companies. Please act quick if they owe you money.I do not charge any fees.I do this for nothing.My plan is to petition the FCA with every won court case we win to get all funds returned and then get these Companies heavily fined and hopefully closed down.

If you have refund/deposit issues or are denied access to your account then please get in touch.

The BBC Watchdog programme will be informed of every genuine complaint also with your permission. Also I intend to contact the national press and lobby them to write features about these Companies.

I believe that the prepaid card industry will be the next financial scandal (similar to PPI) but please act quick whilst these Companies are still active.

Do not suffer.Get in touch. I am here to help you,

13th December 2017

Take them to small claims.

Do not waste your time and complain.Do not go the Financial Ombudsman as they are toothless.Its simple....take them to the small claims court.It can be done online at MCOL and is very simple.You can get your costs back plus 8% interest.Be warned...

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Do not waste your time and complain.Do not go the Financial Ombudsman as they are toothless.Its simple....take them to the small claims court.It can be done online at MCOL and is very simple.You can get your costs back plus 8% interest.Be warned though....they try to drag things out so be patient and focused. They are a small company and are more or less worthless.Their liabilities are the same as their assets.Take them to court as quickly as possible. You dont need a solicitor...its easy.They are a tiny...Mickey Mouse Company...dont let them intimidate you by trying to say your dodgy......get them to court ASAP.They are amateurs.

12th December 2017

Slowly bleeding to death in a rank, dark corner would be better than dealing with POCKIT

They have, in the last effort to address their mistake, just changed my actual statement and not refunded the money owing. They have changed my statement to contradict all of the exhausting and forthemostpart ignored (until I went on a review site)...

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They have, in the last effort to address their mistake, just changed my actual statement and not refunded the money owing. They have changed my statement to contradict all of the exhausting and forthemostpart ignored (until I went on a review site) written correspondence about money debited from the account. They have stolen from me. Ignored. It. Pretended to help, but actually sought to hide the evidence in the adaptations to the statement. BUT POCKIT PEOPLE LOOK AGAIN AT OUR WRITTEN CORRESPONDENCE. YOU ACKNOWLEDGED IN WRITING THE AMOUNTS WERE DEBITED FROM MY ACCOUNT (BEFORE YOU FIDDLED WITH THE STATEMENT). REFUND NOW. For the Love of God please simply put back the money you agree you 'accidentally' took out. Please. I am on my knees. I worked hard for it. Once. And now again and again. It is mine. Please return. Now.

11th December 2017

Bad just bad made my life hell

I’ve had absolute hell they have declined my money for at least 10 weeks running now and the nightmares I’ve had ringing around trying to get my money bck my children’s money they Reassured me that it wasn’t going to happen again so I took the chance...

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I’ve had absolute hell they have declined my money for at least 10 weeks running now and the nightmares I’ve had ringing around trying to get my money bck my children’s money they Reassured me that it wasn’t going to happen again so I took the chance and have money deposited into the account and the same happened again the thing is I have actually gone with out dinner because what they have done I can’t the money bck for 2 weeks it’s made me depressed over it

5th December 2017

Worst company about. Please avoid!!

Awful company. Declined my wage over 3 weeks ago an amount of £1577. Have repeatedly told me that it has been returned to my employer which it has not!!! I work for the nhs. They have checked all their accounts I phone them everyday. Nothing has been ...

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Awful company. Declined my wage over 3 weeks ago an amount of £1577. Have repeatedly told me that it has been returned to my employer which it has not!!! I work for the nhs. They have checked all their accounts I phone them everyday. Nothing has been returned. I have a family to feed and pockit has left me in debt and scraping by. How can this company get away with this. No one answers when you telephone them and emails. Do not use this company

29th November 2017

Small Claims Court - CCJ against Pockit.

Just took them to court and they got hit with a CCJ.I am just about to hit them with another claim.When they are done and finished I will come on here and give guidance to everybody on how to get all your money back with 8%...

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Just took them to court and they got hit with a CCJ.I am just about to hit them with another claim.When they are done and finished I will come on here and give guidance to everybody on how to get all your money back with 8% interest.
I will happily give my e-mail address and help anybody who has been stung by this Company.Their accounts are overdue at Companies House which is a bad sign.This Company may be in financial difficulty and funds are not protected as they are not covered under the Financial Services Compensation Scheme.If they go bust...you lose your money.

28th November 2017

Poor poor services. Pay attention!

I transferred 55 pounds in this pokit card but since 2 months ago I can't use the card. I tried to contact the customer service and always a robot answer and it's telling me to leave my phone number and name to be connected later. No one never comes...

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I transferred 55 pounds in this pokit card but since 2 months ago I can't use the card. I tried to contact the customer service and always a robot answer and it's telling me to leave my phone number and name to be connected later. No one never comes back to me. I don't know how to proceed to get my money back from there. If is someone who knows please reply on this. Thank you.

23rd November 2017

Unreliable service

Worse than a Very poor service. They DISABLED my account without any explanation, and left me with no access to my account! That was nearly 2 weeks ago, access still denied -‘contact customer service’ - they don’t tell me anything. Useless.

18th November 2017

Really bad company

I can’t access my account and their site keeps telling me my details are wrong so I can’t log in. But my details are not wrong. For the past month I’ve tried to contact them about this and they just don’t want to help. I can’t even check my money that’...

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I can’t access my account and their site keeps telling me my details are wrong so I can’t log in. But my details are not wrong. For the past month I’ve tried to contact them about this and they just don’t want to help. I can’t even check my money that’s in the account. I’m not putting any more money into this account as I find it really strange how a company lets u put money in but not let u take it out too. Not one email back from Pockit. Worst customer service ever. I’m changing banks.

15th November 2017

Pockit Thief's

My latest email look at the typing skills from there customer service also that was on Nov 13th its now the 15th November and guess what there has been no money sent back so this is ultimate proof of fraudulent actions by POCKIT !!!...

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My latest email look at the typing skills from there customer service also that was on Nov 13th its now the 15th November and guess what there has been no money sent back so this is ultimate proof of fraudulent actions by POCKIT !!!

Esther (Pockit)
Nov 13, 12:12 GMT

Hi Victoria,
y returned to the
Thank you for contacting Pockit.
Your funds were successfully returned to the source account, where the money was sent from.

Kind regards,

Esther
Customer Service Pockit

Details :

This is what POCKIT HAVE done:

*Tuesday 12th September:

My Pockit account randomly closed and suspended with no reason or excuse ...

*Friday 15th September:

£240.81 get's paid into my Pockit account from HMRC and stays in my Pockit account even though a customer service rep informed me it would bounce back...

*Tuesday 19th September:

£48.10 get's paid my Pockit account from Child benefit...at this point im concerned as it also does not bounce back...

So..

Endless Emails & Phone Calls later we finally get a response on

*Thursday 26th October:

Stating our account has been closed (Still no reason) and they stated that the monies £288.91 would be returned to there source's which are i have you know Government sources but this doesn't seem to bother Pockit as they are fraudulent in every sense...

*Monday 30th October

Marisa Joseph informs it'll be returned as soon as possible (I have every email from them by the way) (Showing severe incompetence and i also have several recorded phone conversations)

*Thursday 2nd November:

By Facebook messenger the Pockit team confirm that monies will be returned ten working days from 26th October 2017 so meaning by Thursday 9th November...
Guess what no monies still to this date and I'll continue to put this generic EXTREMELY DETAILED REVIEW on Trustpilot untill im posted a cheque for the amount of £288.91 of my children's money POCKIT have held since TUESDAY 19th September...

12th November 2017

Pockit Prepaid Mastercard

I had a card from Pockit I was due a payment of £1700 from an insurance company. Using the mobile app they provide I checked the account limits section before asking the insurer to pay the £1700 into my pockit a...

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I had a card from Pockit I was due a payment of £1700 from an insurance company. Using the mobile app they provide I checked the account limits section before asking the insurer to pay the £1700 into my pockit account.
Payment made Pockit deckined the transaction.
Called customer services who said "Transaction was declined because it's over the daily limit of £1500 money has been returned to sender"
Pointed out this daily limit was not shown on the account maximum limit section of the app. They referred me to terms & conditions which you cannot access on the mobile app. Told me the refund would be by BACS and take up to 3 days.
Made 3 calls to customer services because the insurer did not receive the refund. Each time I was told something different
"It sometimes takes up to 5 days"
"It can take up to 10 days"
"We have to rely on our 'Merchant Bank' to process refunds which adds to the delay"
I telephoned Wirecard Solutions who process transactions for Pockit. They were very helpful they also confirmed that they do NOT process individual transactions for Pockit. They spoke to Pockit for me..the Insurer received the refund the next day and agreed to split the payment into 2 and resend it.
Shortly afterward Pockit helpline emailed me to say "we have now accepted your payment I hope this is satisfactory"
I replied "No not really.
The insurer had to send 2 payments.
Your account limits information is inaccurate.
Your Customer Service Team gave false and misleading information.
The refund took 11 days to process instead of 3.
PLEASE LOG THIS AS A COMPLAINT.
Received an email acknowledgement saying "We will investigate and respond within 8 weeks"
They didn't respond I called the help line spoke to an operator who said "I cannot find any reference to your complaint on our system"
Spoke again to Wirecard Sokutions sent them a copy of the email promising an investigation and response within 8 weeks.
They emailed Pockit saying please respond to the complaint by 5pm today.
Received an email from Pockit saying "Sorry we have found your complaint here's a copy of our response which we sent by email"
I obviously didn't receive it. The response went on to blame "our processing partner" for the errors.
Complained to the ombudsman they had to chase Pockit for information they promised to send but eventually found in my favour and awarded me compensation. I tried 3 times to speak to Pockit customer services to say Please Close my account.
Each time I listened to music waiting for an agent to answer after 10 to 15 minutes of this I heard a recorded message "All of our agents are busy please call back later" and the call was terminated. I sent them an email to close the account.
Opened a basic bank account. Free to deposit and withdraw money.
No limit on deposits.
Easy to speak to staff on the phone.
Can visit a branch and speak to a member of staff.
Can pay in cheques.
Despite large numbers of customers advising Pockit of problems they seem either unwilling or unable to address the problems.

10th November 2017

HORRENDOUS COMPANY

Why do you not reply to people, I have had Money taken from my account (Like many other Pockit card users) and you don't care... Anybody reading this please avoid like the plague.. I have had money taken from the card and debits in San Paulo... I've...

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Why do you not reply to people, I have had Money taken from my account (Like many other Pockit card users) and you don't care... Anybody reading this please avoid like the plague.. I have had money taken from the card and debits in San Paulo... I've paid for someone's petrol in South America...!! POCKIT really don't care, their customer care number just rings and rings (costing 13p/min), so trying to speak to them about lost money, costs you Money...! THET ARE AWFUL>>>> AVOID AVOID AVOID

9th November 2017

Fraudulant Card Debits

My Pockit card has had Fraudulent debits from unknown 3rd Parties in San Paulo and also some American States, Pockit , When I e-mail Pockit (using their online form and externally via their e-mail address nobody gets back to me.. then I have tried...

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My Pockit card has had Fraudulent debits from unknown 3rd Parties in San Paulo and also some American States, Pockit , When I e-mail Pockit (using their online form and externally via their e-mail address nobody gets back to me.. then I have tried phoning their customer services number.. guess what.. you just get the 'your call is important message', but nobody answers.. this is so frustrating.. You have money Fraudulently missing from your account and nobody is available to even answer the phone to help..
Pockit... Why is your customer service so bad... also reading other reviews, I am not the only one to have money missing to debits in South America.. how is this happening.. I have given up trying to contact Pockit and put the Money loss down to experience, I will demonstrate by cancelling the card and walking away.. I urge others to research this problem before committing...!!

8th November 2017

Terrible customer service

When you try to call Pocket you wait for 20 minutes and all the time you are paying for the call, if you get answered you get unhelpful, rude don't care less staff saying they will send a email, which is what you have already done and no one has...

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When you try to call Pocket you wait for 20 minutes and all the time you are paying for the call, if you get answered you get unhelpful, rude don't care less staff saying they will send a email, which is what you have already done and no one has answered ,that is why you are trying to talk to someone to help you. DO NOT WASTE YOU TIME WITH THIS COMPANY IF YOU WANT TO SEE YOUR MONEY AGAIN

1st November 2017

DO NOT USE THIS MICKY MOUSE COMPANY

My account is still blocked after months of sending them what they ask for, a shambles of a company, if Pocket goes bust everybody's money is NOT GUARANTEED under any regulations YOU LOSE ALL OF YOUR MONEY STAY AWAY FROM POCKET

27th October 2017

Stay well clear of this company

Stay well clear of this company!!! If you read the reviews there are to many people having the same problem i had, i done a funds transfer to my own current account & it never arrived, after numerous attempts trying to get an answer on the phone (at...

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Stay well clear of this company!!! If you read the reviews there are to many people having the same problem i had, i done a funds transfer to my own current account & it never arrived, after numerous attempts trying to get an answer on the phone (at least a dozen attempts) i kept getting cut off after 20mins so i started emailing, it then took over 20 emails to have the problem resolved, if i hadn’t persisted i would never have seen that money again, customer service is a joke, i have now cut up the card & will never use this service again, complete bunch of amateurs & crooks, this place needs shut down, YOU HAVE BEEN WARNED DO NOT TOUCH!!!

27th October 2017

£978.63 vanished

been paying my wages in for 6 months with no problems until 25/10/17 when my wages didnt show in my account. its been 3 days and all they keep saying is its not been recieved by them. my employer payroll department has confirmed payment has been sent...

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been paying my wages in for 6 months with no problems until 25/10/17 when my wages didnt show in my account. its been 3 days and all they keep saying is its not been recieved by them. my employer payroll department has confirmed payment has been sent to the default account number and sortcode of 20-59-42 63428524. impossible to get through on the phone as it ends call after 20 mins. and when u do get through they keep asking for proof.... sent wage slip 3 times. they completely ignore my emails and never get back to me. massive scam don not use. i will be going straight to the police. Anthony Glover pockit customer for 6 months.... STAY AWAY FROM POCKIT!!!!!!!!

26th October 2017

Stole my money

45 days since pockit disabled my account still cant access my money....customer service?what customer service??? Absoulte joke of a company stealing people's money!!!! If ur lucky enough to speak to some one their rude ignorant and no help at all...

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45 days since pockit disabled my account still cant access my money....customer service?what customer service??? Absoulte joke of a company stealing people's money!!!! If ur lucky enough to speak to some one their rude ignorant and no help at all useless! not professionals!!

26th October 2017

DO NOT USE THIS MICKY MOUSE COMPANY

The true reflection of a company is not when it's going well but when customers have a problem and you Pocket fail on every aspect, Pocket system shows them money in your account but what you see on your account does not correspond after waiting on...

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The true reflection of a company is not when it's going well but when customers have a problem and you Pocket fail on every aspect, Pocket system shows them money in your account but what you see on your account does not correspond after waiting on the phone for 20minutes to talk to someone you get rude call centre staff who are not interested and disconnect your call, ID verification is the biggest joke you send them what they ask for, nothing happens you contact them again they ask for the same documents and round and round you go and all the time your account is blocked and no access to your money, if you want to see your money keep it in your pocket not there's

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