Pockit Account Reviews

  Ratings based on 458 reviews       Last review 1 week ago    

Pockit reviews prepaid card are written by people like you! Our Smart Money People reviews can help you to find the best banking alternative around. And if you have experience with Pockit (good, bad or just ok) you can write your review here.

Overall Rating

Good

1

2

3

4

5

Pockit Review Insight

What are people saying in their reviews?

Ease

27% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: App

Voting in the British Bank Awards 2021 is now open!VOTE NOW

Your Account Reviews

458 reviews

Review Pockit's Account now

Transaction

They always take minimum 4 hours to complete the transaction if you have sent money in to UK bank account. Now it has been more than 40 hours i have no idea where is my money gone? Recepient didnt recieve it yet and money has been deducted from pockit... Read more

They always take minimum 4 hours to complete the transaction if you have sent money in to UK bank account. Now it has been more than 40 hours i have no idea where is my money gone? Recepient didnt recieve it yet and money has been deducted from pockit account. And no correspondence on my problem . Its like a joke now

Reviewed on 11th January 2021
J.d's avatar
J.d

VERY BAD EXPERIENCE

I opened an account in this company and I have given all the documents that they will ask me. I have deposited 249 pounds but they will immediately block my account and keep my money I work so hard to get my money and I get robbed by a shitty company.

Reviewed on 10th January 2021
Unai's avatar
Unai

Feeling bad

I have Pockit account for quiet a while. I wanted to transfer all my money from pockit to my other bank account. And its been more than bloody 12 hours i havent recieved the money , when its already gone from my pockit account. Bad experience

Reviewed on 10th January 2021
J.d's avatar
J.d

Unprofessional and non- contactable

I have spoken to their customer service people in the past but, in these Covid times, their help lines are unmanned. My emails also go unanswered. Best to withdraw every penny before they ‘review’ (freeze and prevent access to) your account. I can... Read more

I have spoken to their customer service people in the past but, in these Covid times, their help lines are unmanned. My emails also go unanswered. Best to withdraw every penny before they ‘review’ (freeze and prevent access to) your account. I can’t even get them to close my account - but at least they can no longer charge me for an account that I can’t use. And if they finally contact me I shall go straight to the FSA.

Reviewed on 15th December 2020
David Simkins's avatar
David Simkins

Money goes missing a lot and customer services is a joke and nobody has a clue how to help customers in an efficient manner

They have no customer support after 6pm, live chat is the best way to not get ignored but if it gets to 6pm they tell you a bunch of rubbish before ending the chat blaming an automatic shutdown of the system. Emailing them can take a month to get a... Read more

They have no customer support after 6pm, live chat is the best way to not get ignored but if it gets to 6pm they tell you a bunch of rubbish before ending the chat blaming an automatic shutdown of the system. Emailing them can take a month to get a reply if they bother too that is. Pockit have stolen my money nearly £40 my account shows it go in but then pockit reckon its been processing and can take 10 days but it doesn't, its normally there the next day. Trustpilot is flooded with fake 5star reviews on pockit its a extremely worrying

Reviewed on 5th December 2020
Kelly Goodwin 's avatar
Kelly Goodwin

kept my £5.000

i won £5.000 on buzz bingo transferred it to my pocket account payment got declined thay said its been sent back 14 days after now still not sent my money back seems like my £5.000 just disappeared what can i do about this

Reviewed on 30th November 2020
david murphy's avatar
david murphy

Crooks

Have stolen over £1000 and won't reply to emails. Avoid at all costs they should be investigated and shut down

Reviewed on 16th November 2020
Ben's avatar
Ben

Total scammers do not use Pockit

These people will take your money then ignore your emails and phone calls. Withdraw all your money leaving nothing for them to take the monthly fee. See how quick they contact you then!! Play them at their own game.

Reviewed on 2nd November 2020
Ml's avatar
Ml

scum bags

i opened up the with 140.00 in it now my account has been restricted this bank should close down soon as i put my in oh hold on i pay my bills AVIOD THIS BANK

Reviewed on 28th October 2020
noor hussain 's avatar
noor hussain

How to resolve pockit issues

I was locked out of my account september 21st under the words "your account suspended whilst being reviewed" well we all no that you can't contact them,this is how I resolved... Read more

I was locked out of my account september 21st under the words "your account suspended whilst being reviewed" well we all no that you can't contact them,this is how I resolved it.
Make a complaint to the ombudsman & have everything that pockit have asked for plus the earliest email you sent to pockit &make your case to them,if your on sick give them the details or if your vulnerable/mental health make your statement strong &give what impact it is having on you.I was very very desperate until I rung the ombudsman it took about 10days from making the complaints everyone is different &they can only work with you tell them
8-10-2020

Reviewed on 9th October 2020
joe's avatar
joe

Do they exist ?

I have been locked out of my account for 2 months left messages and all I get is referred to their wirecard problem , I am a professional accountant and do not recommend. Can't speak to anybody what a joke !!

Reviewed on 1st October 2020
Paul's avatar
Paul

SERIOUS SCAMMERS

Took my money, blocked my account for over 6 months and still waiting. They dont reply or take you seriously. Please take my advice and keep away from them or learn the hard way.

Reviewed on 17th September 2020
Karls Hussain's avatar
Karls Hussain

Account been under review for over 4 months

Been asking for my money to be transferred to another account but they reply back with the same robotic message that I should be patient as they have a high volume of cases to review. I feel very strongly that they/ someone has taken my money else... Read more

Been asking for my money to be transferred to another account but they reply back with the same robotic message that I should be patient as they have a high volume of cases to review. I feel very strongly that they/ someone has taken my money else they would of just simply given me back my money a long time ago. Very disappointed in this company and don't trust them . I just want my money back it's that simple. I don't even know if charges are taken out of my account that I don't have any access to.

Reviewed on 22nd August 2020
Verna Freeman's avatar
Verna Freeman

Account open

Hi I had the same issue myself of Pockit closing my account for review on august 3 . The account had almost 4000 pounds , after they closing it for reviews they been in touch asking me for evidence of my deposit which I have provided , they took 2... Read more

Hi I had the same issue myself of Pockit closing my account for review on august 3 . The account had almost 4000 pounds , after they closing it for reviews they been in touch asking me for evidence of my deposit which I have provided , they took 2 weeks for the reviews ? But at the end they open my account and all the money was there , I think they are just short of staff . I was also worried because of all the reviews I saw . But at the end everything got sorted . Thank GOD

Reviewed on 20th August 2020
Anonymous's avatar
Anonymous

the worst

the stole £600 from me 6 months ago and wont give it back just like many others for your own sake stay away

Reviewed on 18th August 2020
Paul Brennan's avatar
Paul Brennan

Bad experience

I had a account with pocket and decided to close it but had some refunds to the account just after it closed around £30 I contacted them about this and they just were not interested

Reviewed on 13th August 2020
Gareth's avatar
Gareth

Do not trust the positive reviews.. just look on Twitter!

Put my account under review 5 weeks ago, sent all the required documentation, not heard a thing back. No one EVER answers there phones, there social media team are of little help. Dont trust all these 5* reviews, just look on twitter and you will see... Read more

Put my account under review 5 weeks ago, sent all the required documentation, not heard a thing back. No one EVER answers there phones, there social media team are of little help. Dont trust all these 5* reviews, just look on twitter and you will see how many other customers they have done this too. DO NOT USE THIS COMPANY!

Reviewed on 12th August 2020
Miss Craig's avatar
Miss Craig

Its not all bad!

I use this card for work. I have had one issue and was able to talk to a real person who spoke English and was very helpful. When it was frozen recently due to the suspected fraud at the parent company I was kept informed and it was back up and... Read more

I use this card for work. I have had one issue and was able to talk to a real person who spoke English and was very helpful. When it was frozen recently due to the suspected fraud at the parent company I was kept informed and it was back up and running in a couple of days.

Reviewed on 7th July 2020
Tracey H's avatar
Tracey H

I ain't jumping ship

I have read some of these... Read more

I have read some of these review's
Pockit is part of wirecard U.K. it's wirecard solution's Germany that is a sister company that is has filed for bankruptcy. Pockit is a u.k. which office was in w1 before moving which employees local people.
I have been with pocket for three years now I do empathise with people who reply on pockit but to be fare this will help long term for all customer's . When you call pockit you get to speak to staff in the uk not a call center in dehi if they say they will call you back they do. I had my account frozen as of my sending activity as I like to shop but after emailing them document's required my account was back to normal by the next day. Sure I was pissed but it was protecting my money in the long run. I was paid last Friday end of the month all my money right now other then credit cards is in pockit but I know but thrusday or Friday my account will be up and running and my money in my account and now it will be safer then ever. So any one who was paid last week hold out a few days as pockit is still a growing business and if u leave now down to something thats out of there control is a little unfair. So I look forward to see pockit up and running soon using a uk network. And I wish to thank all the team at pockit for smooth banking the last few years and many more to come . So thank you for all the work and time your putting in to have our accounts up and running once more

Reviewed on 30th June 2020
Marie okeeffe's avatar
Marie okeeffe

DON'T TOUCH POCKIT

Pockit is most certainly the worst, prepaid card I have ever had, firstly no cu service whatsoever. Last year went abroad, notified them arrived on holiday, day 1 card is blocked, this has now happened on many occasions, and there is no communication... Read more

Pockit is most certainly the worst, prepaid card I have ever had, firstly no cu service whatsoever. Last year went abroad, notified them arrived on holiday, day 1 card is blocked, this has now happened on many occasions, and there is no communication from anyone in the company.
And again we have had our accounts blocked and no access to our funds, seriously, disgusting service and DON'T TOUCH POCKIT DON'T TOUCH POCKIT

Reviewed on 28th June 2020
Keith Shepherd's avatar
Keith Shepherd