Fancy a chance to win £1,000? Share your insurance feedback and make your voice heard.Vote in the Insurance Choice Awards

Pockit Account Reviews

Ratings based on 183 reviews Last review 4 days ago

Pockit reviews prepaid card are written by people like you! Our Smart Money People reviews can help you to find the best banking alternative around. And if you have experience with Pockit (good, bad or just ok) you can write your review here.

5 53
4 13
3 8
2 7
1 102

Your Account Reviews (183)

14th August 2018

Further Contact with Pockit.

Pockit says they will return my money when I supply them with Proof of...

Read more

Pockit says they will return my money when I supply them with Proof of Income,
My Bank Transactions, Bank Transactions from who the small gift came from at Christmas, They asked for receipts from PayPoint to prove that the money was paid in despite them sending emails with the transaction receipt and amount and of course less THEIR Administration
but the last Email from them told me to GO ON Start Legal Action!
7 Months this has gone on now this is a Disgrace.
I also think the Daily Mirror should Re-Review Pockit after all it was their Full Page Review in May 2016 praising Pockit that made me open the Account.
Maybe The Mirror will I believe they have their own Pre-Paid Card now.

8th August 2018

Pockit Scam

I can't write anything about this 'Company' that already hasn't been...

Read more

I can't write anything about this 'Company' that already hasn't been wrote,
7 Months same thing Blocked after 1st Deposit of £480, ID Bank accounts other Peoples Bank Accounts Etc.Etc. Now its 'We will not Tolerate your Behaviour, go ahead take Legal Action'
Contacted Financial Conduct Authoritiy, Fraud Squad and more, BUT now I will really go after them.
At least this site publish the Reviews, Pockit reply on Trustpilot Reviews saying, Sorry for your experience some will Contact you,
Also 4000+ TrustpilotReviews 83% give 5 Stars???? The Reviews seem to arrive there in batches on the same Day? Strange?
Daily Mirror gave a Full Page Good' write up over Pockit 2 years ago(May 16th) I will be contacting them to see what they think now. ( I believe Daily Mirror have their own PrePaid Card now, should be interesting to hear what they say)

7th August 2018

pockit cards scam

pockit pre pay account cards is a scam run by a Indian family if you read there terms and conditions they can randomly block your account for any silly reason and keep your money (steal) or if you dont use it for 6 months they keep your money (steal)...

Read more

pockit pre pay account cards is a scam run by a Indian family if you read there terms and conditions they can randomly block your account for any silly reason and keep your money (steal) or if you dont use it for 6 months they keep your money (steal) they dont inform you .just try to log onto your account one day and your money is gone you ring customer services and they tell you lies and rubbish trying to annoy you so they then can block your emails its all a clever scam so they can steal your money

25th July 2018

terrible experience

dont use pockit pre pay cards .they send a card pin sort code in two days you load money onto the card very easy but then when you try and use it to spend money it works once then they block the card .it takes days calling customer services at your...

Read more

dont use pockit pre pay cards .they send a card pin sort code in two days you load money onto the card very easy but then when you try and use it to spend money it works once then they block the card .it takes days calling customer services at your expense then they ask for 4 forms of id but you dont need id to get the card or load it and you cant do nothing the account you have money in is blocked i have £270 blocked its basically a scam

8th May 2018

SCAM Company

* DO NOT USE POCKIT...

Read more

* DO NOT USE POCKIT **
This is a SCAM company, they randomly BLOCK your card, for no good reason, then ask for ID etc. once given they pretty much ignore all emails and offer no good reason for not re opening the card
I am now taking them to court as they are ignoring me and illegally holding £1200 of my cash
I urge you to Please DO NOT OPEN AN ACCOUNT WITH POCKIT

19th March 2018

Avoid like the plague - Once they have your money they block your account!

Opened an account as sounded like a perfect solution to manage finances of a shared ownership yacht, all pay in equally and each have debit cards for agreed...

Read more

Opened an account as sounded like a perfect solution to manage finances of a shared ownership yacht, all pay in equally and each have debit cards for agreed expenditure.
We signed up, all deposited cash. Set up first payment to pay surveyor. Next thing get notice of them cancelling the payment and suspending the account. They say pending identity verification but felt this should've been asked for up front. I sent photos of utility bill and driving licence but obscured account numbers for my data protection as don't see they're relevant. The documents prove me and my address etc.
Have asked for closure of the account and return of my/our money but they're ignoring this.
Have now registered complaint with FOS who seemed quite sympathetic.
The whole thing feels like a scam. No freephone number. Their published complaint number is just their regular number that charges 9p/minute but haven't been able to get hold of anyone and there's no countdown of queue position etc.
My experience explains their very low ratings.


15th March 2018

Account suspended

I allow customers to pay me into my account, yesterday I couldnt log in to the app but logged in fine online, I notified pockit, however today after withdrawing the balance they have suspended my account and stopped the transfer, asking me for all my...

Read more

I allow customers to pay me into my account, yesterday I couldnt log in to the app but logged in fine online, I notified pockit, however today after withdrawing the balance they have suspended my account and stopped the transfer, asking me for all my original documents I sent in to open my account.
How bizarre, any advice please?
Rspthestar@hotmail.com

6th March 2018

Do not go near them! Theives!

Since may 2017 my account was disabled. Every time i call their customer service i get a different story. I have supplied at least ten documents to them trying to get my money back. Almost a year later they are STILL giving me the runaround. No one...

Read more

Since may 2017 my account was disabled. Every time i call their customer service i get a different story. I have supplied at least ten documents to them trying to get my money back. Almost a year later they are STILL giving me the runaround. No one there talks to eachother. No clear answers on what, when or if i will ever see my money again. Im beyond angry and upset!

9th February 2018

Complaint to Financial Ombudsman

Following on from my previous review I complained to the Financial Ombudsman who ruled in my favour and ordered Pockit to pay me...

Read more

Following on from my previous review I complained to the Financial Ombudsman who ruled in my favour and ordered Pockit to pay me compensation.
After receiving compensation I closed my account with Pockit.
I opened a basic bank account these are offered by all major banks and unlike Pockit they do not charge you for depositing or withdrawing money from your account. They offer more ways to deposit funds in your account than Pockit.
Customer services is far better.
Pockit charge you to run your account and when they get it wrong (in my experience) they don't do enough to help you.
My advice:
Open a free basic bank account.
If you are not satisfied with service then complain to the ombudsman.

9th February 2018

Financial Conduct Authority Complaint

After experiencing difficulties that Pockit Customer Services were unwilling to address (detailed here in a previous post) I submitted a complaint to the FCA who found in my favour and instructed Pockit to pay me compensation. I then closed my account...

Read more

After experiencing difficulties that Pockit Customer Services were unwilling to address (detailed here in a previous post) I submitted a complaint to the FCA who found in my favour and instructed Pockit to pay me compensation. I then closed my account with Pockit. It was a simple process to open a basic bank account. It has no limit on deposits free withdrawals on line telephone banking and in branch banking. Customer services are MUCH better than Pockit you speak to staff who know what they are doing they answer the phones in minutes and you can visit a bank branch and deal with someone face to face. Pockit charge you to:
Deposit Cash at a paypoint
Withdraw Cash at an ATM
Transfer money to another bank account
They don't do direct debits.
When they get sonething wrong (in my experience) they do little or nothing to correct their mistakes. You don't have to put up with bad service that they charge you for! You can get advice about basic bank accounts from:
Citizens Advice
Council Offices
Banks

6th February 2018

Never Sorted.. Had to move to another card

Hi all.. This is just as an update, Pockit never gave me my money back.. Even though my balance was £0.. and on the third new card.. There were still people in South America trying to use the card details.. Only reason they couldn't have a night out ...

Read more

Hi all.. This is just as an update, Pockit never gave me my money back.. Even though my balance was £0.. and on the third new card.. There were still people in South America trying to use the card details.. Only reason they couldn't have a night out on me was due to by zero balance.. I LEFT.. and moved to another prepay card provider.. There's loads out there... I urge you to do as I did and LEAVE...!

15th December 2017

Small Claims Court Help.

If you have any problems with Pockit or U account or Frees and they owe you money then please contact...

Read more

If you have any problems with Pockit or U account or Frees and they owe you money then please contact suepickpockit@hotmail.com.

If they owe you from £1 to £5,000 then it can be fast tracked through the small claims court.
If you win you get all court costs back plus certain enforcement costs.
I can guide you on litigation/upgrading any CCJ to High Court Enforcement and other matters such as 3rd party debt orders (the freezing of their accounts to pay the debt).
I know all their bank account details for this procedure.
I can also advise you on the delaying tactics that these Companies use to bluff you.intimidate you and frustrate you.

If they have your money its simple...they have to give you it back.

I am not a legally trained individual but I can guide you to get your money back from these companies. Please act quick if they owe you money.I do not charge any fees.I do this for nothing.My plan is to petition the FCA with every won court case we win to get all funds returned and then get these Companies heavily fined and hopefully closed down.

If you have refund/deposit issues or are denied access to your account then please get in touch.

The BBC Watchdog programme will be informed of every genuine complaint also with your permission. Also I intend to contact the national press and lobby them to write features about these Companies.

I believe that the prepaid card industry will be the next financial scandal (similar to PPI) but please act quick whilst these Companies are still active.

Do not suffer.Get in touch. I am here to help you,

13th December 2017

Take them to small claims.

Do not waste your time and complain.Do not go the Financial Ombudsman as they are toothless.Its simple....take them to the small claims court.It can be done online at MCOL and is very simple.You can get your costs back plus 8% interest.Be warned...

Read more

Do not waste your time and complain.Do not go the Financial Ombudsman as they are toothless.Its simple....take them to the small claims court.It can be done online at MCOL and is very simple.You can get your costs back plus 8% interest.Be warned though....they try to drag things out so be patient and focused. They are a small company and are more or less worthless.Their liabilities are the same as their assets.Take them to court as quickly as possible. You dont need a solicitor...its easy.They are a tiny...Mickey Mouse Company...dont let them intimidate you by trying to say your dodgy......get them to court ASAP.They are amateurs.

12th December 2017

Slowly bleeding to death in a rank, dark corner would be better than dealing with POCKIT

They have, in the last effort to address their mistake, just changed my actual statement and not refunded the money owing. They have changed my statement to contradict all of the exhausting and forthemostpart ignored (until I went on a review site)...

Read more

They have, in the last effort to address their mistake, just changed my actual statement and not refunded the money owing. They have changed my statement to contradict all of the exhausting and forthemostpart ignored (until I went on a review site) written correspondence about money debited from the account. They have stolen from me. Ignored. It. Pretended to help, but actually sought to hide the evidence in the adaptations to the statement. BUT POCKIT PEOPLE LOOK AGAIN AT OUR WRITTEN CORRESPONDENCE. YOU ACKNOWLEDGED IN WRITING THE AMOUNTS WERE DEBITED FROM MY ACCOUNT (BEFORE YOU FIDDLED WITH THE STATEMENT). REFUND NOW. For the Love of God please simply put back the money you agree you 'accidentally' took out. Please. I am on my knees. I worked hard for it. Once. And now again and again. It is mine. Please return. Now.

11th December 2017

Bad just bad made my life hell

I’ve had absolute hell they have declined my money for at least 10 weeks running now and the nightmares I’ve had ringing around trying to get my money bck my children’s money they Reassured me that it wasn’t going to happen again so I took the chance...

Read more

I’ve had absolute hell they have declined my money for at least 10 weeks running now and the nightmares I’ve had ringing around trying to get my money bck my children’s money they Reassured me that it wasn’t going to happen again so I took the chance and have money deposited into the account and the same happened again the thing is I have actually gone with out dinner because what they have done I can’t the money bck for 2 weeks it’s made me depressed over it

5th December 2017

Worst company about. Please avoid!!

Awful company. Declined my wage over 3 weeks ago an amount of £1577. Have repeatedly told me that it has been returned to my employer which it has not!!! I work for the nhs. They have checked all their accounts I phone them everyday. Nothing has been ...

Read more

Awful company. Declined my wage over 3 weeks ago an amount of £1577. Have repeatedly told me that it has been returned to my employer which it has not!!! I work for the nhs. They have checked all their accounts I phone them everyday. Nothing has been returned. I have a family to feed and pockit has left me in debt and scraping by. How can this company get away with this. No one answers when you telephone them and emails. Do not use this company

28th November 2017

Poor poor services. Pay attention!

I transferred 55 pounds in this pokit card but since 2 months ago I can't use the card. I tried to contact the customer service and always a robot answer and it's telling me to leave my phone number and name to be connected later. No one never comes...

Read more

I transferred 55 pounds in this pokit card but since 2 months ago I can't use the card. I tried to contact the customer service and always a robot answer and it's telling me to leave my phone number and name to be connected later. No one never comes back to me. I don't know how to proceed to get my money back from there. If is someone who knows please reply on this. Thank you.

Articles related to Pockit