Pockit Account Reviews

  Ratings based on 499 reviews       Last review 1 week ago    

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27% of feedback is Process related

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Top Age Profile: 25-34

Top Channel Preference: App

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499 reviews

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Pockit account closed money not returned to source

Hello Thomas Moloney ‪119534319‬ I have had my pockit account restricted for over 6 weeks and been waiting over 5 weeks for a response from pockit regarding my account, as its still restricted, The stress of my account being restricted and not being ab... Read more

Hello Thomas Moloney ‪119534319‬ I have had my pockit account restricted for over 6 weeks and been waiting over 5 weeks for a response from pockit regarding my account, as its still restricted, The stress of my account being restricted and not being able to access any of my dwp payments has really affected me I am unable to pay my rent or buy food to support myself this has been going on for over 6 weeks,

I receive a email 6 weeks later last Friday stating they have closed my account and said they have returned my funds to the source but after speaking to the DWP my money hasn't been returned its been 7 days since the email so I don't know where my money has gone, this is causing me so many issues with my mental health and money problems, I am know now in rent arrears and struggling to eat because they have kept hold of my sick benefits payments and housing benefit.

Reviewed on 17th September 2021
Tom Mol's avatar
Tom Mol

STOLEN MY MONEY

POCKET EMAILED MN THE 16TH AUGUST TELLING ME MY MONEY £160.79 AS BEEN RETURNED TO SOURCE ONE WOULD IMAGINE MY BANK ITS NOW BEEN 18 DAYS AND STILL NO MONEY AS BEEN CREDITED TO MY ACCOUNT I HAVE ASKED POCKET FIVE TIMES TO SUPPLY THE EVIDENCE SHOWING ME ... Read more

POCKET EMAILED MN THE 16TH AUGUST TELLING ME MY MONEY £160.79 AS BEEN RETURNED TO SOURCE ONE WOULD IMAGINE MY BANK ITS NOW BEEN 18 DAYS AND STILL NO MONEY AS BEEN CREDITED TO MY ACCOUNT I HAVE ASKED POCKET FIVE TIMES TO SUPPLY THE EVIDENCE SHOWING ME WHICH ACCOUNT HAVE THEY CREDITED MY MONEY INTO AS USUAL NO RESPONSE FROM THEM. ACCOUNT NUMBER 00148319

Reviewed on 4th September 2021
Malcolm Davies's avatar
Malcolm Davies

Refusing to supply information

Pocket bank closed my account today the 03/09/2021 no reason was given pocket blocked my 5 months when I tried to make a cash transfer the money was available in my account. Two weeks ago they said my money £160.79 wa returned to source on the 16th ... Read more

Pocket bank closed my account today the 03/09/2021 no reason was given pocket blocked my 5 months when I tried to make a cash transfer the money was available in my account. Two weeks ago they said my money £160.79 wa returned to source on the 16th August the money is still not in my account pocket are refusing point blank to supply the information confirming which account they have paid the money into. Account number 00148319

Reviewed on 3rd September 2021
Malcolm Davies's avatar
Malcolm Davies

Flabbergasted

Pocket bank is refusing to supply information about my request I asked pocket where is my money it shows on my account returned to source ? My account balance was £160.79 before it disappeared pocket can you confirm what account you have paid my money ... Read more

Pocket bank is refusing to supply information about my request I asked pocket where is my money it shows on my account returned to source ? My account balance was £160.79 before it disappeared pocket can you confirm what account you have paid my money into.
My account was blocked for no real reason I tried to ake a cash transfer off £150 funds were in my account pocket for no reason whatsoever they decided to block the transfer its now been 5 months the account as been blocked. Information I request is what account have you paid my money into .

Reviewed on 28th August 2021
Malcolm Davies's avatar
Malcolm Davies

Stole my account over a year ago and deny that I even had one to the Financial Ombudsman...

I've no idea how these people are still trading. They froze my account in Sept 2020 and ignored all emails until I opened a Resolver case. Even then they just kept saying they could only deal with my email directly, even though they never responded to... Read more

I've no idea how these people are still trading. They froze my account in Sept 2020 and ignored all emails until I opened a Resolver case. Even then they just kept saying they could only deal with my email directly, even though they never responded to anything I sent.

In April of this year I got an email stating that my account was being closed and to provide an account to send the money to. I did this and was told money has been sent. It hasn't been. Nothing received and ignoring all emails since. No proof of transfer etc or even an acknowledgment of receiving the emails etc.

I got in touch with the Financial Ombudsman service and Pockit denied that I even had an account with them. Absolute scum. Pockit reply to any review saying that they have to comply with FCA rules etc but I don't know what rules state that you have to ignore every email a customer sends you for months on end.

The fact that they no longer have a phoneline is a massive flag.

Account number : 04057097

Reviewed on 27th August 2021
Cori's avatar
Cori

Fraudsters

Stole all my money in my locked account of £244.09 then closed my account there fraudsters and conmen stealing from its customers to keep a float there failing business tjis happend in February 2021 absolute scum of the earth

Reviewed on 17th August 2021
Jayjay230 's avatar
Jayjay230

THIEVES

NINE months they’ve with gels £1200 of my money. I’m a single mum of 2 young children and I’ve nearly lost my home because of this. Today, ALL OF MY MONEY HAS BEEN ILLEGALLY SENT TO AN ACCOUNT CALLED RTS! Who are these people???? How can we stop this? ... Read more

NINE months they’ve with gels £1200 of my money. I’m a single mum of 2 young children and I’ve nearly lost my home because of this. Today, ALL OF MY MONEY HAS BEEN ILLEGALLY SENT TO AN ACCOUNT CALLED RTS! Who are these people???? How can we stop this? I’ve contacted FCA and FOS still nothing? My account is now at £0.00! I don’t know what to do anymore. Robbing vile scum. They’re leaving people in seriously shit situations. I’m very fortunate to have a brilliant support network who helped me financially, what happens when this is done to someone who doesn’t? Suicide at the hands of these people is close. Disgusting, vile and sick people.

Reviewed on 10th August 2021
Georgia Rose New's avatar
Georgia Rose New

I AM UNABLE TO ACCESS MY MONEY IN MY POCKIT ACCOUNT.

ONE STARS GIVEN, PURLY BECAUSE I CAN'T LEAVE MINUS... Read more

ONE STARS GIVEN, PURLY BECAUSE I CAN'T LEAVE MINUS STARS.
FOR OVER 4 MONTHS I HAVE BEEN UNABLE TO ACCESS MY MONEY IN MY POCKIT ACCOUNT.
E-MAIL QUESTIONS TO POCKIT DO NOT RECEIVE CREDIBLE ANSWERS-IF THEY ANSWER AT ALL- AND NO TIME GIVEN AS TO WHEN MY ACCOUNT WILL BECOME AVAILABLE AGAIN.
THEY ASK FOR PROOF OF MY VARIOUS DETAILS WHICH ARE ONLY STALLING METHODS TO AVOID DOING ANYTHING.
WHY DOESN'T THE FINANCIAL OMBUDSMAN DO ANYTHING? THEY MUST HAVE THOUSANDS OF POCKIT CUSTOMERS WHO HAVE CONTACTED THEM WHO ARE IN THE SAME BOAT AS ME.
THEY ARE STILL TAKING ON NEW CUSTOMERS, HOW CAN THIS BE WHEN THINGS ARE AS THEY ARE?
THIS IS GOING TO END BADLY FOR THOUSANDS OF POCKIT CUSTOMERS.

Reviewed on 8th August 2021
MICK's avatar
MICK

Disgraceful company

It's been over 70 days now pocket have frozen my account using legal technicalities to stop you accessing your money I recommended you contact the FCA and the Financial Ombudsman pocket are asking for verification which was sent when they first... Read more

It's been over 70 days now pocket have frozen my account using legal technicalities to stop you accessing your money I recommended you contact the FCA and the Financial Ombudsman pocket are asking for verification which was sent when they first blocked the account I'm told nobody every reads any information and are probably laughing at you in the the pocket office while spending your money I used pocket mainly for ebay purchases I did not want to be defrauded my self I read some reviews where customers are in financial distress pocket it seems does not care. The founder of the company was on radio 4 money box programme promising to get all the accounts blocked unblocked this was all just talk .

Reviewed on 25th July 2021
Malcolm Davies's avatar
Malcolm Davies

Pockit need to be investigated and shut down for good

Opened an account a couple of weeks ago. I set up my new business a month ago and have a separate business account, i thought I would use Pockit to pay myself from the business account. I sent £50 to my Pockit account, then sent £100 and they have r... Read more

Opened an account a couple of weeks ago. I set up my new business a month ago and have a separate business account, i thought I would use Pockit to pay myself from the business account. I sent £50 to my Pockit account, then sent £100 and they have restricted my account. Starting out in business is hard enough but for them to do this is disgusting. I have sent ALL the info and documents they requested on the 20th July and heard nothing back and my account is still restricted and they still have my money. Outraged that Pockit are allowed to behave this way and reading some of the other reviews where people cant pay rent and have tried to commit suicide is unbelievable! Pockit - what the hell are you doing ?

Reviewed on 24th July 2021
John's avatar
John

misleading and immorral

they take your money and freeze your account so you cannot eat or pay rent - they do not care about OUR human rights

Reviewed on 21st July 2021
Nurse Watch-Fun's avatar
Nurse Watch-Fun

Sketchy Company

Don't open an account here. They locked my account two months ago and no response after sending all the documents they needed. Chat is useless like these employees there are useless, why work for a fraud company? Shameful behavior. Even more shameful... Read more

Don't open an account here. They locked my account two months ago and no response after sending all the documents they needed. Chat is useless like these employees there are useless, why work for a fraud company? Shameful behavior. Even more shameful that FCA is allowing a company like this to trade.

Reviewed on 17th July 2021
lenna's avatar
lenna

Over 60 days account blocked

It's now been over 60 days pocket have blocked access to my account now it says on the app screen i must complete the activation process i sent all these documents some time ago for the last 10 days i have been able to access my account online before... Read more

It's now been over 60 days pocket have blocked access to my account now it says on the app screen i must complete the activation process i sent all these documents some time ago for the last 10 days i have been able to access my account online before this they blocked the app i told them how much was in my account sent them pictures and documents pocket are deliberately blocking access to my account and others and what's all crazy about all this it's your money not there's.

Reviewed on 16th July 2021
Malcolm Davies's avatar
Malcolm Davies

Blocked

Hi guys anyone taking legal proceedings against this company let me know i will join you. I have contacted the financial ombudsman and the FCA my case is now live with the ombudsman pocket are trying to delay account activation by posting wrong email... Read more

Hi guys anyone taking legal proceedings against this company let me know i will join you. I have contacted the financial ombudsman and the FCA my case is now live with the ombudsman pocket are trying to delay account activation by posting wrong email address asking again for verification i have no intention of sending any more information to them 55 days i have had no access to my account there's £160.01 on my account compared to some of you it's not much i feel for those who rely on this account to pay bills and rent i use the account for ebay purchases . When i contacted the FCA today they told me there as been many complaints made about pocket I'm flabbergasted how they still have any licence to operate in this country.
Best of luck to you all .

Reviewed on 9th July 2021
Malcolm Davies's avatar
Malcolm Davies

50 days i no access to my moony

It's been over 50 days pocket have blocked my account we received email from them we have not forgotten you what have they been doing with my money it's not pockets money it's mine we hear there is over 1000 accounts blocked the founder of the company... Read more

It's been over 50 days pocket have blocked my account we received email from them we have not forgotten you what have they been doing with my money it's not pockets money it's mine we hear there is over 1000 accounts blocked the founder of the company said on moneybox we are urgently getting this sorted 50 days still no click on the software to unlock my account .

Reviewed on 7th July 2021
Malcolm Davies's avatar
Malcolm Davies

scammers, frauds, thieves and liars

are now closing down our accounts and telling us our money will be returned - IT IS NOT. they refuse to acknowledge resolver - the FCA don't give a fuck and the FOS have been waiting since 16 june deadline for pockit to hand over their business... Read more

are now closing down our accounts and telling us our money will be returned - IT IS NOT. they refuse to acknowledge resolver - the FCA don't give a fuck and the FOS have been waiting since 16 june deadline for pockit to hand over their business dealings. on companies house PAYRNET have RESTRICTIONS PLACED ON THEM - yet pockit is with them and they are allowed to trade? this company is one big scam and they are defrauding the very customers they aim their advertising at. does it really need someone to commit suicide before something is done? virraj jatania LIED to bbc moneybox live saying he would look into it - the only thing he looks into is his giant vat of our money which he is illegally withholding! how can this company be allowed to get away with this? Pockit always remove my 1* feedback BUT if they think i am wrong TAKE ME TO FUCKING COURT! SUE ME YOU BASTARDS - oh no? you won't do that coz then you really with be exposed for the bunch of crooks you are

Reviewed on 6th July 2021
Nurse Watch-Fun's avatar
Nurse Watch-Fun

Scum

I hope Virraj rots in hell with our money

Reviewed on 1st July 2021
Ryan ellis's avatar
Ryan ellis

Robbing scum

I've attempted suicide twice now and they stil won't give me my acc back. I've sent documents 100 times since March 15th holding my 1k I needed for rent was a gift off my dad and they asking where he got money from to send me! Just isn't normal my... Read more

I've attempted suicide twice now and they stil won't give me my acc back. I've sent documents 100 times since March 15th holding my 1k I needed for rent was a gift off my dad and they asking where he got money from to send me! Just isn't normal my santander bank never done this and my dad sent me money loads of times to there he also doesn't hold a acc with pockit and doesn't have to explain why he sent his son 1k! Four months pockit hope you happy thieving scum I'm on suicide watch scum bags hope someone blows Virraj up into bits

Reviewed on 1st July 2021
Ryan ellis's avatar
Ryan ellis

Pokit are criminals

Disgusting withholding my account for no reason, asking for documents even though I am verified. I want my money back with interest. Why are they are allowed to do this.

Reviewed on 27th June 2021
Donna 's avatar
Donna

theiving company that should have their fca licence REMOVED

am now in contact with FOS as they seem to be the only company that has the power to do something. i've contacted HMRC, Customs and Excise, Houses of Parliament, Resolver, FCA, FOS, which magazine, itech, fintech, financial times, bbc watchdog and... Read more

am now in contact with FOS as they seem to be the only company that has the power to do something. i've contacted HMRC, Customs and Excise, Houses of Parliament, Resolver, FCA, FOS, which magazine, itech, fintech, financial times, bbc watchdog and bbc (also done interviews with them regarding pockit) - they are ILLEGALLY withholding peoples money putting their lives in severe danger. this company needs to be investigated for FRAUD - companies house information 6 months late along with late tax returns - how is this company allowed to STEAL our money and still get all the coverage it does? how long before someone does something "permanent" due to the stress this company has put on their lives? can't pay rent, can't afford to eat and depression so bad that we don't know what else to do? how can this company be allowed to do this to us? their own T&Cs state 35 days max if they "suspend" your account - for some of us it has been over 2 years? can't YOU do something about this?

Reviewed on 27th June 2021
Nurse Watch-Fun's avatar
Nurse Watch-Fun