Pockit is not refunding my £1165 money after made the decision to close my account ON 15TH OCT 2018
Unfortunately, I have a very bad situation here. I am facing difficulties to recover my money from POCKIT. The amount was £1089+£76= £1165. The amounts transferred or sourced from my paypal (email@example.com) account. Let me explain you the situation in deeply.
On 15th October 2018 KIERAN (Pockit Customer Service Assistant Manager) emailed me that Pockit want to close my account and the funds will be returned to the sources account.
Result: Since that day i am waiting for my fund.
On 6th November 2018 (after 16days) CHANI ( Pockit Customer Service) emailed me after sent 10/15 emails that Pockit is waiting for proof of transfer of fund to me.
Result: I am still waiting for my money.
On 9th November 2018 (in 3 days surprisingly) SAMUEL ( Pockit Customer Service) replied to my email and wrote me that Pockit will be in contact as soon as they have proof.
Result: Till today still i am waiting for the proof.
I called pockit help line on 21.11.2018 i spoke with MIRANDA. She said she will look after it.
Result : No reply or update from Pockit. Still waiting for the payment confirmation.
Finally, On 3.2.2019 (Sunday) Kamal from pockit emailed me that the money returned to 20-59-42 acc: 63428524. First of all I am surprised to get email on SUNDAY. Important thing is its NOT MY ACCOUNT. Also the amounts £1089 and £76 weren’t sourced from 20-59-42 acc: 63428524. I am also attaching you the proof of the sourced with this email. Secondly, I have asked several times to provide me the proof of transfer. Unfortunately pockit couldn’t provide yet.
Pockit have blocked me from their official facebook page. Cause that was the only way pockit employee alice has to reply me as soon as he see my messages. I have tried from one of my friend facebook account. By using my friend account I can send messages.
The problem occurred on 25th September 2018. Pockit decided to close my account and refund my money after verification on 15th October 2018. It’s been 110 days passed already i am waiting for my money after made the decision. I am sending more than 70/80 emails no one is replying. In this case should I just leave the money for Pockit? Or i will get my money. Definitely I really don’t want to write this as a review. I am sure no one will be interested anymore for Pockit
I am really looking for help from you, as I know the pockit is using wire card service for customer. I am also attaching:
1. Proof of pockit replies to me with this email.
2. Proof of the £1089 and £76 sourced or transferred from my paypal
3. My last 6 months paypal statement to see the money I haven’t received.
4. Proof of the ownership of pockit account.
5. Proof of the block from their facebook official page.
I have also informed to ombudsman to solve the issue. Can you please help me with this case.
Pockit customer reference number: 126453534
Pockit account no 01838747, Sort Code 23-32-72
Pockit Card No : 5171470237723991
Pockit Complain References: 478611, 488697, 499578, 512853, 504840