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Suits Me: Prepaid Account reviews

Name: Prepaid Account
Rating: 4.78 (5537 reviews)

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4.78

Based on 5,537 reviews, last reviewed 19th Dec 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

Good bank but needs more customer service to answer... Good bank but needs more customer service to answer phone Reviewed on: 19th December 2024

Latest lowest rating:

1

DO NOT USE THEM AS YOUR MAIN ACCOUNT DO NOT USE THEM AS YOUR MAIN ACCOUNT – PLAIN & SIMPLE – HONEST CUSTOMER REVIEW. WORST THEN MAIN BANKS THEY CLAIM TO BE DIFFERENT FROM. Signed up with... Read more Reviewed on: 8th October 2024

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About this product

Suits Me is an award-winning prepaid account provider.

There are three types of Suits Me prepaid Mastercards® on offer. The Essential account is pay-as-you-go. Premium and Premium Plus have extra facilities and perks but do charge a monthly fee. You can open an account with no credit check.

Suits Me prepaid account reviews help you find out what it’s really like to be a customer. If you’ve used Suits Me before, you can also leave a review and share your experience.

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Suits Me Prepaid Account reviews (5537)

Good bank but needs more customer service to answer...

Good bank but needs more customer service to answer phone Reviewed on: 19th December 2024

Well good and it goes well like always

Well good and it goes well like always Reviewed on: 9th November 2024

DO NOT USE THEM AS YOUR MAIN ACCOUNT

DO NOT USE THEM AS YOUR MAIN ACCOUNT – PLAIN & SIMPLE – HONEST CUSTOMER REVIEW. WORST THEN MAIN BANKS THEY CLAIM TO BE DIFFERENT FROM. Signed up with them in Feb 2024 with the £9.99 monthly fee. At first, I had my work & expenses paid into there, but I then realised it was costing more to run the account then the normal high street banks. (They take 0.99p for every transfer you make). So, I just used the account for making my credit cards payment with direct bank transfer to my credit card provider’s account. Everything was fine until 01.10.24. I made a payment to one of my credit cards & transferred money to an account in my own name which I have transferred to previously before on many occasions. 1 hour later I got an email stating that there were closing my account immediately. I log on to the app & my two payments I made bounced back (yes, they still took the 0.99p fee as well). Within the email it stated to send a UK account where the balance can be transferred into & it could take up to 30 DAYS or sooner. I respond back with details and asking for explanation into why it was being closed. I then sent another email explaining I need the transfer to be made so I can pay my credit card which the payment was due in 48 hours & I would get a late payment charge as well. I got no response until 04.10.24 asking a picture of myself with passport or driving license. I had to keep emailing them to get a response, which I think is not acceptable. They held the funds in my account for 8 days and only transferred over my money on the 8th day. I am so glad I made the decision to not have my mortgage and wages coming in and out of this account, because they really do not care about the stress, anxiety they can cause to a human being especially in these difficult times. Reviewed on: 8th October 2024

Suits Me - Trouble at the top!

Don't know whats's going on with them. Sounds like they could be in trouble. They are compulsory changing all account numbers & issuing new cards. Very perplexing & confusing. Will passwords & security checks still function - only time will tell. Reviewed on: 24th August 2024

Fantastic honest company, excellent customer service :)

Fantastic honest company, excellent customer service :) Reviewed on: 12th June 2024

I have no words

I am very satisfied with this experience Reviewed on: 26th May 2024

Fast and easy application.

Fast and easy application. Very good customer service. Mobile applications easy to use and intuitive. Many discounts from partner companies. Reviewed on: 24th May 2024