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Policy Expert : Home Insurance reviews

4.79
Based on 9,120 reviews, last reviewed 28th Jan 2025
100% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Good quote last year. I can say that they gave me a very good quote last year 2023 but lets see what happens this year, as I haven't had to contact them about a claim I can... Read more Reviewed on: 14th October 2024
Gordon T's avatar
Gordon T

Latest lowest rating:

1

Might be the Cheapest insurance but the customer jou... Might be the Cheapest insurance but the customer journey is shocking. Paid for my insurance three weeks in advance, received one email asking for addi... Read more Reviewed on: 28th January 2025
Amy D's avatar
Amy D

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

Policy Expert Home Insurance reviews (9120)

Review of the Policy Expert, Home Insurance:

Might be the Cheapest insurance but the customer jou...

1
Might be the Cheapest insurance but the customer journey is shocking. Paid for my insurance three weeks in advance, received one email asking for additional information by 20th January. On the 20th January 5 days because my policy even started i received an email to say my policy will be cancelled on the 28th January with no option to rectify this. I have since rang this insurance three times as i keep getting asked for more information and sent very misleading information. They’ve charged me an additional £80 and feel like this isn’t the end of there never ending requirement and badly worded scare mongering emails. God help me if i do have an accident in the next year as i dread having to deal with them. Please choose another provider i have never had this many issues in the 15 years i have had car insurance. Absolute jokes! Reviewed on: 28th January 2025
Reply from Policy Expert Hi Amy, Thanks for taking the time to leave us a review we are sorry to you were dissatisfied with your experience with Policy Expert. If you can send us an email to [email protected] we with your policy number and details we can investigate this for you. Thanks, Joe Response date: 29th January 2025
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Policy Expert

realy easy to get set up for a first time buyer and...

5
realy easy to get set up for a first time buyer and offered a fair prices. Reviewed on: 9th August 2024

Easy to setup and good value.

5
Easy to setup and good value. I had insurance with them before and was happy to come back and use them again. The only reason I left was the renewal wasn't competitive, seems to be common amongst insurance companies, once they have you they think you won't leave. Reviewed on: 9th August 2024

Quick and easy

4
Quick and easy to get quote with good comms and keen pricing Reviewed on: 8th August 2024

Very easy and quick to set up.

5
Very easy and quick to set up. Took me a few minutes to get a great quote and arranged in no time Reviewed on: 8th August 2024

Great customer service and value for money

5
Great customer service and value for money Reviewed on: 8th August 2024

Home insurance

5
Easy to join and use...good IT interface Reviewed on: 8th August 2024

Easy to use web site and competitive prices

5
It was easy to use their web site to get the level of coverage we needed. The price was competitive and the communication by emails were informative, however we do seem to get too many emails not directly related to our policy. Reviewed on: 8th August 2024

Excellent and friendly staff who are easily contacta...

5
Excellent and friendly staff who are easily contactable by phone and happy to help Reviewed on: 8th August 2024

First to go to before trying others.

5
Easy to arrange and competitively priced Reviewed on: 8th August 2024

easy to use and value for money car ind

5
easy to use and value for money. Reviewed on: 8th August 2024

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