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Policy Expert : Home Insurance reviews

4.77
Based on 9,120 reviews, last reviewed 28th Jan 2025
100% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

4

Good quote last year. I can say that they gave me a very good quote last year 2023 but lets see what happens this year, as I haven't had to contact them about a claim I can... Read more Reviewed on: 14th October 2024
Gordon T's avatar
Gordon T

Latest lowest rating:

1

Might be the Cheapest insurance but the customer jou... Might be the Cheapest insurance but the customer journey is shocking. Paid for my insurance three weeks in advance, received one email asking for addi... Read more Reviewed on: 28th January 2025
Amy D's avatar
Amy D

About this product

Before taking out home insurance, be sure to read customer reviews for the provider and its policies. Double check when reading reviews that they’re for the right type of insurance: buildings, contents, or both. We collect Policy Expert home insurance reviews to help you make an informed decision when choosing your new provider.

Choose from three levels of home cover: bronze, silver and gold. Policy Expert has flexible policies that can be tailored to your needs with a selection of additional add-ons. For example, you can choose to add on emergency cover, away from home protection and more.

Each homeowner will have different needs from a home insurance policy. You may be searching for the highest level of contents cover to protect your belongings. Or perhaps you need a robust buildings insurance policy? You may simply be looking for the most cost-effective, combined policy. Whatever your needs, read the Policy Expert home insurance reviews on Smart Money People. Our reviews are left by genuine policyholders to give you insight into what you can expect as a Policy Expert customer.

Have you had a home insurance policy with Policy Expert? Share your honest experience with others. Did you take out contents insurance, buildings insurance, or both? Which level of cover did you choose, and were you satisfied with your choice? Did you find the price of your premium to be reasonable? Did you select any additional add-ons, and have they proved worthwhile? Did you have any experience with the customer service team? Whether good or bad, write a Policy Expert home insurance review today. Together, we can help people like you make better decisions.

Policy Expert Home Insurance reviews (9120)

Review of the Policy Expert, Home Insurance:

Disappointing Service, Unexplained Denials, and Poor.

1
I am thoroughly disappointed with Policy Expert UK and Trinity Claims. Despite submitting valid claims on my policy, every single one has been denied without any clear explanation or reasoning, leaving me completely in the dark about their decision-making process. Their customer service is equally frustrating. They fail to call back at the agreed times, don’t respond to messages in their portal, and treat you as though you’re being dishonest just for filing a claim. The interactions feel condescending and unprofessional, especially if you happen to have a foreign-sounding name. For non-native speakers, there is no patience or consideration either, which only adds to the feeling of being dismissed and unvalued. I would strongly advise against using this company if you’re looking for support and transparency when it matters most. This has been a deeply disappointing experience with no accountability in sight. Reviewed on: 31st October 2024
Reply from Policy Expert Hello, Thanks for taking the time to leave us your review. After talking with Trinity, we understand there was no evidence of damage to the main services. Our claims technical team is now reviewing this, and they’ll be in touch soon to discuss everything in more detail. We understand that a claim denial can be disappointing, but we’re only able to approve claims that meet the terms of our policies. If you wish to discuss things further or if there's anything else we can help you with, please get in touch at [email protected]. Thanks, Peter Response date: 15th November 2024
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Policy Expert

Easy, cheap, good value.

5
Easy, cheap, good value. Compared on;ione with others and this came up best offer. Reviewed on: 8th August 2024

The one time I needed to speak to someone at Policy...

4
The one time I needed to speak to someone at Policy Expert I got through relatively easily and my issue was dealt with. Reviewed on: 8th August 2024

Says exactly what's on the tin.

5
Says exactly what's on the tin.Value for money and cheapest quote I've found by far and I usually check everywhere. Reviewed on: 8th August 2024

very helpful and efficient.

5
very helpful and efficient. I would recommend them Reviewed on: 8th August 2024

Very quick and easy to set up cover and a fraction o...

4
Very quick and easy to set up cover and a fraction of the cost compared to some of the main stream providers. Reviewed on: 8th August 2024

I have purchased several policies from Policy Expert...

5
I have purchased several policies from Policy Expert in the past and it has been simple to purchase and haven't had any issues. Reviewed on: 7th August 2024

recommended

4
good price for the right level of cover provided Reviewed on: 7th August 2024

Easy to use and understand website

5
Easy to use and understand website and insurance explained well Reviewed on: 7th August 2024

Fast, efficient, great value and comprehensive polic...

5
Fast, efficient, great value and comprehensive policy and all in a professional helpful manner Reviewed on: 7th August 2024

Easy service

4
easy to work with, covers all the Home Insurance i need. Reviewed on: 7th August 2024

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