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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9139 reviews)

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4.73

Based on 9,139 reviews, last reviewed 16th Jul 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great cover at a very competitive price! Under £200 for annual cover including Home Legal Select & Home Emergency Select - very happy with this! Reviewed on: 16th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

oneway system

i 03300600681 to report home emergency, THE chap asked my code few times, repeating himself. he would not listen to me ,he said i see you in court and put the tel down what a tel conversation Reviewed on: 21st August 2023

Responsive and prompt... after you make contact!

Straightforward offering, simple to understand product. Customer service can be painful to get to on the phone, but once you do make contact, they are pretty prompt, responsive and helpful. Reviewed on: 28th July 2023

Good cover, good price and no silly increases

I’ve had my buildings and contents insured with Policy Expert for a few years now. I always shop around but PE have kept the premiums the same or very similar, which seems rare these days Reviewed on: 28th July 2023

save your money

We had water coming through our ceiling due to an unusualy heavy storm This company would not help whatsoever Reviewed on: 26th July 2023

Reliable and good prices

Been with them for about 4 yrs now. One year they gave a guarantee for no increase the following year. Other years only moderate increases. Easy to deal with. Reviewed on: 14th July 2023

Hassle free at a competitive price

Excellent cover including free Home Emergency and Home Legal - yet many other insurers were more expensive without the addition of these essential extras. Easy to apply and done within minutes, would highly recommend and I've chosen Policy Expert several times in the past. Reviewed on: 14th July 2023

Cheap rubbish insurance who dont care whatsover

STAY CLEAR OF THIS COMPANY. Complete waste of time... If only someone told me to pay a bit more and get quality insurance from else where. Reviewed on: 4th July 2023

Disgusting company

Unless you make a claim, they are a perfect company. As soon as you do, their rule book of exclusions will open up. I made a claim about toilet leakage under home emergency cover. Am told something cannot be repaired is not covered. Every time their story changes. Disgusting customer service ! Never ever ! I will pay a bit more but have a piece of mind by switching to someone else. I am their loyal customer of 3 years without a single claim. They have given no right of appeal and have left with leaked toilet. Reviewed on: 16th June 2023

Good value for money but need to keep an eye on the auto renewal

I've had no trouble with policy expert, granted I've not needed to make any claims, however their website is really not very helpful (no way to change your banking details, etc) and you need to call up to make any changes to your policy. You really need to keep on track with your emails so you do not miss the auto renewal reminder! Reviewed on: 1st June 2023

Home Insurance

Good company for sorting deals on home insurance. Also very efficient staff Reviewed on: 1st June 2023

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