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Review of the Policy Expert, Home insurance:

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Brutal - if making a claim

I am currently going through a claim with Trinity on behalf of Policy Expert. To say these guys are charlatans would be kind... DO NOT USE. They will draft a scope that is missing much of the work required and having had 3 contractors out , all of which have laughed at their scope and more so at the cash offer made, which happens to be about half the cost of the actual work required. then as an added bonus if you want them to appoint a contractor they will be 6 -8 weeks before they can start, that doesn't include the 4 weeks we have been in discussion regarding the scope and still on going..... I have never left a review in my life but if you want to be on the receiving end of this level of service when you have the stress of making a claim use Policy Expert/Trinity claims.. or if you would just like to be treated fairly don't ever pick the phone up to them in the first place.... YOU HAVE BEEN WARNED Reviewed on: 1st November 2022

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