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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Consistently Best

Good customer service on ringing them. Cheapest with my insurance over a number of years. Reviewed on: 23rd August 2023

Great hassle free home insurance

I was recommended Policy Expert when I bought my current home four years ago, I have to say it’s value for money, hassle free service and great coverage. I’m not one to utilise insurance unless it’s fit a major claim or at least one that justifies making one and when I did make a justified claim it was dealt with speedily, hassle free and the outcome was exactly what I neeeded. Wouldn’t hesitate to recommend policy expert to all. Reviewed on: 23rd August 2023

Good value for money

They beat our previous home insurer by over £150 a year and the policy was pretty much the same. The only niggle was they they sent two pages of follow up questions, which could’ve been answered in one question, Reviewed on: 23rd August 2023

Only small increase for second year.

Easy to apply on line, or telephone. Only a small increase in cost for second year with them. Fortunately I have not had to claim so I don’t know how that would be handled but hopefully a claim would be resolved efficiently. Reviewed on: 23rd August 2023

Good

I've had no problems renewing with them. Always a reasonable price at reviews. Clear communication of what plan entails. Reviewed on: 22nd August 2023

Excellent cover for a very reasonable price!

Silver Home Insurance plus Home Emergency Select plus Home Legal Select for under £140? Excellent value! Reviewed on: 22nd August 2023

Always there to help

Always there to help. Rang up to discuss my renewal they bought the price lower both years that I have been with them. No problem Reviewed on: 22nd August 2023

Never again

Almost impossible to contact, then whenever you do pushed from pillar to post, trinity looks after claims , very unprofessional . Will never use them AGAIN…….. Reviewed on: 21st August 2023

oneway system

i 03300600681 to report home emergency, THE chap asked my code few times, repeating himself. he would not listen to me ,he said i see you in court and put the tel down what a tel conversation Reviewed on: 21st August 2023

Responsive and prompt... after you make contact!

Straightforward offering, simple to understand product. Customer service can be painful to get to on the phone, but once you do make contact, they are pretty prompt, responsive and helpful. Reviewed on: 28th July 2023

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