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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9139 reviews)

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4.73

Based on 9,139 reviews, last reviewed 16th Jul 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great cover at a very competitive price! Under £200 for annual cover including Home Legal Select & Home Emergency Select - very happy with this! Reviewed on: 16th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Found my lifetime insurer

Good price, not a money trap. Easy journey. Good service Reviewed on: 13th October 2022

Fantastic price and customer service

Has to submit a water damage claim and couldn't be happier with the response time and quality of service received Reviewed on: 13th October 2022

Great customer service

Changed our home insurance and did the usual comparison website trawl through and Policy Expert, although not the cheapest, did offer better value for money. Called them and spoke to a human! Quick and concise information and answered all my questions. No hard sell which was refreshing. Also asked me questions to ensure I had the right product. Reviewed on: 12th October 2022

easy quote

all set up and covered in 10 mins - great Reviewed on: 8th October 2022

Quick and easy purchase. Reasonable price

Purchasing a home insurance on the policy expert website was very straight forward, easy to understand the wordings and did not have to answer too many questions. The quote price was cheap. Customer service was very helpful. Reviewed on: 3rd October 2022

Happy to take your money

Mixed messages from customer service and your cancellation policy is shocking. In fact robbery. I regret giving you my business and will definitely never recommend. Reviewed on: 3rd October 2022

Good value cover

Home insurance cover through Policy Expert provided the level of cover we required at a reasonable cost. Reviewed on: 2nd October 2022

So easy

We have always found Policy Expert's staff to be polite, efficient and helpful. Also they send the documents through the post so we have hard copies, can't ask for more than that! x Reviewed on: 30th September 2022

Good policy

A good policy that meets my requirements at a good price Reviewed on: 29th September 2022

Excellent value

Happy with my home insurance through Policy Expert - good coverage and also value for money. Reviewed on: 27th September 2022

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