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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9139 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Very Easy

It was very easy to understand the cover being offered and to fill in the required information. The quoted price was also very acceptable. Reviewed on: 26th September 2022

Expert help and advise and quickly sorted.

When we needed new home insurance they were so helpful and we were pleased with the service we we received. Reviewed on: 26th September 2022

Simple

Cheap price easy set up good cover Reviewed on: 26th September 2022

Great team

Very helpful and easy to use. I will surely be renewing. Reviewed on: 24th September 2022

The best

no problems the best firm I have been with Reviewed on: 23rd September 2022

Easy policy change with friendly and helpful service

Lewis was super helpful, totally clear, and polite and friendly. He dealt with my policy change with no fuss and a fantastic attitude. Reviewed on: 22nd September 2022

Shocking experience with this company

Shocking experience with this company. After having held insurance for 3 years and never having made a claim, our claim for a push bike stolen by masked men (on motorbikes) off our driveway was refused. Apparently my 13 year old should have squared up to the thieves and asked them to wait til he put his 'lock on' to ensure the insurance would pay out. I am disgusted!! Reviewed on: 22nd September 2022

Unbelievably fantastic customer service

I've been with Policy Expert a few years now. They are very competitive - I always shop around when my renewal is due but go back to Policy Expert each time. And not only due to cost but their fabulous customer service. You actually get to speak to a real person, who understands English and not have to wait on the line for 40 minutes for the privilege. They absolutely deserve to win this award. Reviewed on: 22nd September 2022

Same cover for less

Easy to change with the same cover for less Reviewed on: 21st September 2022

Easy easy easy

Really easy to set up online and very good cover and price. Did I mention how easy it was to do?!! Reviewed on: 20th September 2022

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