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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Great customer service

Changed our home insurance and did the usual comparison website trawl through and Policy Expert, although not the cheapest, did offer better value for money. Called them and spoke to a human! Quick and concise information and answered all my questions. No hard sell which was refreshing. Also asked me questions to ensure I had the right product. Reviewed on: 12th October 2022

easy quote

all set up and covered in 10 mins - great Reviewed on: 8th October 2022

Quick and easy purchase. Reasonable price

Purchasing a home insurance on the policy expert website was very straight forward, easy to understand the wordings and did not have to answer too many questions. The quote price was cheap. Customer service was very helpful. Reviewed on: 3rd October 2022

Happy to take your money

Mixed messages from customer service and your cancellation policy is shocking. In fact robbery. I regret giving you my business and will definitely never recommend. Reviewed on: 3rd October 2022

Good value cover

Home insurance cover through Policy Expert provided the level of cover we required at a reasonable cost. Reviewed on: 2nd October 2022

So easy

We have always found Policy Expert's staff to be polite, efficient and helpful. Also they send the documents through the post so we have hard copies, can't ask for more than that! x Reviewed on: 30th September 2022

Good policy

A good policy that meets my requirements at a good price Reviewed on: 29th September 2022

Excellent value

Happy with my home insurance through Policy Expert - good coverage and also value for money. Reviewed on: 27th September 2022

Very Easy

It was very easy to understand the cover being offered and to fill in the required information. The quoted price was also very acceptable. Reviewed on: 26th September 2022

Expert help and advise and quickly sorted.

When we needed new home insurance they were so helpful and we were pleased with the service we we received. Reviewed on: 26th September 2022

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