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Post Office: Credit Card reviews

Name: Credit Card
Rating: 2.16 (106 reviews)

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2.16

Based on 106 reviews, last reviewed 23rd Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

19%

61%

Latest highest rating:

5

Very helpful and efficient also available 24 hours a... Very helpful and efficient also available 24 hours a day Reviewed on: 19th April 2025

Latest lowest rating:

1

Unable to open any account with them Unable to open any account with them Reviewed on: 23rd April 2025

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About this product

Post Office Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Post Office customers like? Find out more about the Post Office Credit Card by reading our trusted Smart Money People reviews. You can also write your own Post Office Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Post Office Credit Card reviews (106)

Review of the Post Office, Credit Card:

Useless, unhelpful, inept and rude

Well, these cards are now provided by Bank of Ireland (another useless credit card company). I fully paid off my card, and then cancelled it. However, the operative I spoke with to cancel the card, didn't, and A YEAR LATER an automatic payment which I forgot about (now I take the blame for that) was taken off the card. I had moved house 3 times by this point (4 years later) so none of the letters came through to me. PO and BoI did nothing to help me, just wrote back saying they were every so sorry, and hope that I'm not upset by how it has worked out. BUT THEN they instantly sold this debt to another debt collection agency. Agressive greedy buggers, stay away from post office cc and from bank of ireland Reviewed on: 6th August 2020

Disgusting Customer Service

I have had a PO Platinum card for many years with no problems. Four weeks ago they sent me the usual reminder to say that my statement was ready. When logging on I inadvertently put the wrong password in twice and was locked out. My fault entirely! I have now made four long calls to customer service since then and they seem incapable of sorting this out. Half the time they don't even seem to understand what the problem is and keep going away to ask someone. I am now giving up and destroying the card. If you don't want to check your statements and know your balance, use them but otherwise do not entertain them. Reviewed on: 29th June 2016

excellent

great rate, easy to use online system Reviewed on: 9th June 2016

Best card for use abroad

This is an essential card when travelling abroad - you can use it in any country's currency, and there are no heavy charges to convert it to sterling. Of course the balance should be paid off every month to avoid paying interest, but since you will have included this in the budgetting of your holiday it should not be a problem. Reviewed on: 23rd April 2016

Post Office Matched Credit Card

I've had this credit card for almost two months now and all seems to be going well. The online application was quick and simple, I was approved instantly and my card/PIN/online log-in details all arrived within a week and a half. The offer of 0% purchases for 27 months was the big draw for me although upon receiving the card, there was no mention of the 27-month 0% purchase period. It turns out that you have to make at least one purchase on the card within the first three months to receive the full 27 months, otherwise, you will receive the default 16 months. Admittedly, the online banking for the card is very, very basic - you can view your purchases, update personal details and that's about it! You can't pay your bill via the website, you have to pay via your current account - I had to set up direct debit details via my current account and manually pay every month. Reviewed on: 24th December 2015

Worst customer service ever

I took out a credit card with them a year ago as there was a no fee foreign purchase. The credit is useful when you go on holiday and I found that the application on line was nice and smooth.There is only one problem!!!! As soon as I needed to speak to them directly via call centre,the service was dreadful. I wanted to cancel my account and after several calls my account was still open and still was getting statement from them with £2 credit which I have requested to be sent to me by cheque. I have still not received it and waiting for a confirmation of the closure. This has been at least 6 months. I have written to them a few weeks ago hoping to solve the matter and Yesterday I have received a respond which says my card has been blocked. I could not believe it.....!!!! However I have called them again and this time I was promised that the matter has been resolved....let`s hope and see Reviewed on: 4th November 2015

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