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Lynne Benstead

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Review of the Post Office, Credit Card:

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Disgusting Customer Service

I have had a PO Platinum card for many years with no problems. Four weeks ago they sent me the usual reminder to say that my statement was ready. When logging on I inadvertently put the wrong password in twice and was locked out. My fault entirely! I have now made four long calls to customer service since then and they seem incapable of sorting this out. Half the time they don't even seem to understand what the problem is and keep going away to ask someone. I am now giving up and destroying the card. If you don't want to check your statements and know your balance, use them but otherwise do not entertain them. Reviewed on: 29th June 2016

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