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Post Office: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.93 (137 reviews)

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1.78

Based on 137 reviews, last reviewed 7th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

4

Easy to use, easy to renew, reasonable price, able t... Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Latest lowest rating:

1

No stars - Avoid, avoid, avoid No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights ... Read more Reviewed on: 7th March 2025

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

Post Office Travel Insurance reviews (137)

Review of the Post Office, Travel Insurance:

No stars - Avoid, avoid, avoid

No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights because of a cancer diagnosis after booking and taking out insurance. It has taken 9 weeks to settle the claim despite being straightforward with medical evidence etc all presented within the first two weeks. Passed from one claims handler to the next, some couldn't understand the medical reports, initial one failed to send us the crucial claims document - which was only sent 8 weeks after the claim was initiated - and Collinson kept asking for information that banks and airlines do not ordinarily make available. This despite several long phone calls and email exchanges. Left feeling that they will try anything to avoid paying out. Reviewed on: 7th March 2025

Waste of time buying

Impossible to contact anyone to claim, web site doesnt work Reviewed on: 24th April 2023

Diabolical & useless

Wasted £260. Buy a chocolate teapot, much more useful. Flight delay & baggage delay not covered, apparently Reviewed on: 19th April 2023

Pointless

Purchased travel insurance for our holiday in May 2022, had to unfortunately seek medical attention whilst on holiday. Attempted to claim this back when I returned home as per the policy and still no further forward, they have emailed asking for more information for the third time but when I attempt to reply it sends a message back to say their inbox is full and also unable to get through on the phone it just rings and rings. Luckily it was only approximately £100 so I have resigned myself to the fact I won’t get this money back, however, I purchase travel insurance so I’m covered which this policy hasn’t fulfilled, feel like I wasted my money purchasing cover. Would always discourage anyone from purchasing travel insurance from the post office very very poor and doesn’t fulfil its purpose. Reviewed on: 6th April 2023

This Firm are Are Crooks!!!

15 months and still waiting for payout on our travel insurance…Dozens of emails and to date no end in site. After being in quarantine in Dubai for 1 month they have not paid a single penny compensation!! Collinsons who deal with their claim ‘s are nothing short of corrupt!!! Beware of this….It’s terrible they keep asking the same questions over and over again. Then the whole process starts all over again !!! Reviewed on: 14th March 2023

Dreadful - barriers to claim

Flight delay over an hour should have been auto payout. Now asking me for written confirmation from airline. Reviewed on: 14th March 2023

Barriers to making a claim

Claiming online (as recommended) involves a website with basic faults (eg no option of entering password twice so you can check it, no 'eye' icon so you can see it). Password reset message not sent. Stuck. Ringing customer services gets you stuck in a queue of music on a loop, deliberately so you give up. How on earth are you meant to make a claim within the specified three months of the incident? Reviewed on: 8th March 2023

Horrible service and scammers

They automatically renewed my Health Insurance and withdrew the money from my account. I called them to complain, they apologised and promised me a refund in the next 5 working days, which I never receieved despite my continious calls chasing it 6 week later, I still haven't receved my money. The worst part is some of their advisers teated me like an idiot sometimes or a crook other times. Reviewed on: 25th January 2023

7 months and still waiting

I purchased an annual world travel insurance policy with the Post Office. It seemed very comprehensive and very easy to buy. Unfortunately I had my suitcase damaged beyond repair by an airline in June 2022, and had to make a claim. It's been an absolute fiasco since then, with no one seemingly taking any interest in my claim, intermittent emails from them asking for the same information all over again, the occasional apology for the delay, but no reassurance that this will ever be resolved. I feel lucky that i didn't have a really serious health or hospital claim involving a great deal of money, so in many ways I feel I've got off lightly. Will never buy PO travel insurance again - they don't deal with claims in a timely manner, or in my case, not at all so far. Reviewed on: 23rd January 2023

Would give no stars if I could

I have used Post Office Insurance for a number of years but will not use them again after a recent very poor experience. Customer Services emails contained incorrect information and referred to information that wasn’t contained within my policy. I had 3 emails and a frustrating call with a poor guy in Customer Services, who tried to be helpful, but could not answer my query and his manager, kept telling him the information I’d been given in email was correct. I eventually got an apology and confirmation they had been “Looking at the wrong policy”. The way the emails were written were totally unprofessional. All a shambles. Reviewed on: 18th January 2023

Worst ever insurance with travel company ever

Outsourced to collison UK who don't answer the phone, don't reply to emails. Reject claims on technicalities e.g. they want a letter for the cause of airplane delay which I have tried several times to get but been unable to (the airline have lost this information) and can only give me the time of delay. Left £3000 out of pocket as abandoned in Europe during a multi-leg trip to SE Asia. Take weeks to respond only to add arbitrary new hoops for you to jump through. I am sorry I gave £70 to this awful company. Reviewed on: 17th January 2023

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