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Post Office: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.93 (137 reviews)

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1.78

Based on 137 reviews, last reviewed 7th Mar 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

17%

74%

Latest highest rating:

4

Easy to use, easy to renew, reasonable price, able t... Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Latest lowest rating:

1

No stars - Avoid, avoid, avoid No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights ... Read more Reviewed on: 7th March 2025

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About this product

Post Office offer single trip, annual multi trip and backpacker travel insurance policies.

All medical conditions are considered and under 18s with no medical conditions get free cover. Post Office travel insurance policies all come with Medical Assistance Plus which gives access to medical support while you’re away.

Post Office travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Post Office before, you can also leave a review and share your experience.

Post Office Travel Insurance reviews (137)

Review of the Post Office, Travel Insurance:

No stars - Avoid, avoid, avoid

No stars - Avoid, avoid, avoid No stars - not one star - the inability to give 0 stars artificially boosts their overall score. Had to cancel flights because of a cancer diagnosis after booking and taking out insurance. It has taken 9 weeks to settle the claim despite being straightforward with medical evidence etc all presented within the first two weeks. Passed from one claims handler to the next, some couldn't understand the medical reports, initial one failed to send us the crucial claims document - which was only sent 8 weeks after the claim was initiated - and Collinson kept asking for information that banks and airlines do not ordinarily make available. This despite several long phone calls and email exchanges. Left feeling that they will try anything to avoid paying out. Reviewed on: 7th March 2025

Easy to use, easy to renew, reasonable price, able t...

Easy to use, easy to renew, reasonable price, able to get multi trip cover Reviewed on: 10th October 2024

Helpful and professional

Customer services are always very helpful on the phone when you ring to update your policy and discuss health details. There is no waiting around in long queues. The agents are well trained to discuss what details need to be flagged up and which level of cover is right for your family. Reviewed on: 18th September 2024

Awful at all aspects of customer service

Used as felt they would be reliable, excellent at taking your money. When it comes to making a claim for a cancelled flight, obstacle after obstacle; no interest in listening to any reason, refused to offer any assistance or pay the claim. Disgraceful and a life long customer lost Reviewed on: 9th September 2024

Avoid, useless policy.

I had my purse stolen whilst in Spain. It contained my passport which meant I missed my flight and had to book an extra stay in a hotel whilst waiting for my emergency passport to be issued. Costs incurred over £500. On arriving home I had submitted a claim, only to be told the insurance doesn't cover this. The only thing covered is the emergency passport which cost less than the excess! Needless to say I will not be using the Post Office for my insurance in future. Reviewed on: 5th September 2024

Easy to use, easy to renew and good price

Easy to use, easy to renew and good price Reviewed on: 4th September 2024

Do not use "Post Office" travel insurance take a net...

Do not use "Post Office" travel insurance take a nettle with you at least when you touch it you will know you have been stung. Mere criminals maskarading as legitimate traders. We all know insurance is a con in most cases, not worth the paper it's written on but never thought such a recognised brand could act so low. Living in a rural area with no public transport or contactable taxi service, our own vehicle our lifeline about to set out 04:15 for flight 07:15 discovering our battery was flat and rushed around for an alternative, try that in a rural area 5am. Long story short missed my flight and paid a rescue fee to Easyjet next available flight, 3 days later obviously missing that period of my holiday also. Having this misfortune remembering my Post Office insurance I saw a very dim light at the end of the tunnel, which was soon extinguished when I reached out to "Post Office" claims call handlers. Twice relaying my predicament they hung up, all stuck in some sweat shop in India, had loose understanding of the English language and even less in the use of the language. Then questioned like a criminal as if I intensionally missed my flight, loosing three days of my holiday!!. Luckily I've had the misfortune of coming across such charlatans before and well versed in the services of the Financial Ombudsman, which I can assure the Post Office is where they are going to be overhauled. Reviewed on: 2nd September 2024

Great app

Easy to do on the app and seems reasonably priced Reviewed on: 23rd August 2024

Flooding in Dubai led to our flight being cancelled.

Flooding in Dubai led to our flight being cancelled. Insurance adjusters Collinson Group are being devious, misquoting the Post Office Travel Policy and conveniently failing to mention the key part. A natural catastrophe includes flooding. Yes, it does, but actually the policy refers to flooding of 50 sq km! Dubai flooding was far smaller byt Collinson can't see it. This is Post Office 'Premier' policy for goodness sake. This is ongoing and I'm taking it further. Avoid, avoid, avoid. This is another Post Office scandal in the making. How many others? Reviewed on: 4th June 2024

Do NOT use Post Office insurance

We used Post Office insurance as they SHOULD be a reputable company. The cost was sensible, but when we wanted to make a claim (a missed port on a cruise) we discovered they are absolute rubbish. Their contact number keeps saying "use online" and when I eventually got to talk to "Kirk" I just got cut off as soon as I said I wanted to make a claim. I logged onto their portal - nowhere to make a claim, you have to register again on a separate site to make a claim, and then enter huge amounts of detail they should already have, before finding "missed port" is not a claim reason on their fixed list of reasons! Awful, obviously specifically aiming to never pay out. Reviewed on: 9th April 2024

AVOID POST OFFICE TRAVEL( COLLINSON GROUP)

AVOID! AVOID! CRIMINAL COMPANY THAT WILL CRIMINALISE YOU AND RUIN YOUR FINANCIAL RECORD! (Post Office Travel Insurance use Collinson Group for their claims) *THESE ARE CRIMINAL PEOPLE ..MALICIOUS AVOID! AVOID! CRIMINAL COMPANY THAT WILL CRIMINALISE YOU AND RUIN YOUR FINANCIAL RECORD! (Post Office Travel Insurance use Collinson Group for their claims) *THESE ARE CRIMINAL PEOPLE WHO MALICIOUSLY DESTROY YOUR FINANCIAL RECORD AND LIFE IF YOU DON'T PLAY THEIR GAMES* My story begins with a simple stolen money claim whilst in Geneva. I submitted all the documents asked for including a police report (which took 6 hours to get because on this night the main police in Geneva was closed) Collinson group then reply from a claims handler named Adbul-Muiz. Further investigations reveal what others have written about here, that indeed they are based in Nigeria/South Africa. Collinson contract their services out to staff in Nigeria! You trust your documents to these people? A country with highest UK targeted fraud in the world. So HERE IS WHERE IT GETS INTERESTING.....The staff in that office ask me for, and I quote "a cell phone bill". We don't call a mobile phone contract, "a cell phone bill", so further proof this is Nigerians! This was AFTER submitting 2 bank statements from FCS registered UK high street banks! Since when does an insurance company ask for further proof of address if bank statements are not enough? I have been a victim of Identity Theft previously and so I was not happy to provide further proof of address to a NIGERIAN office given they already had 2 high street bank statements and a copy of my passport, so I gave then a slimmed down copy of an ID mobile invoice that had been run through Norton Identity Advisor Plus which removes certain data and adds certain 'blurs' so it does not allow someone to use it to open a bank account etc. but is sufficient proof for a company to check address with the company or from credit reference file. NEXT THING I HEAR IS COLLINSON HAVE ADDED A CIFAS MARKER TO MY CREDIT FILE! This marker stops you opening any bank account or getting any financial product for 6 years!!! and will cause all your bank accounts, credit cards etc to be closed!!! COLLINSON GROUP WILL RUIN YOUR LIFE! AVOID! THIS IS A TRUE STORY, CONTACT ME IF YOU WANT FURTHER PROOF. Post Office Claim Ref - 590081 Collinson Complaint Ref - 14546832 *THESE ARE CRIMINAL PEOPLE WHO MALICIOUSLY DESTROY YOUR FINANCIAL RECORD AND LIFE IF YOU DON'T PLAY THEIR GAMES* DR JAMES ALEXANDER Reviewed on: 25th March 2024

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