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RAC: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.79 (144 reviews)

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1.41

Based on 144 reviews, last reviewed 21st Feb 2025

No new 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

14%

77%

Latest highest rating:

4

Brilliant There is a discount on brake down cover at min...brilliant for money. Reviewed on: 24th August 2024

Latest lowest rating:

1

not worth one star Just got my renewal letter for van breakdown cover last year £224 this year £291 a rise of £67 that is a 30% increase for being a loyal customer when... Read more Reviewed on: 21st February 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our RAC breakdown cover reviews come in. You can read and write YOUR RAC Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

RAC Breakdown Cover reviews (144)

Review of the RAC, Breakdown Cover:

Always reliable.

Always reliable and arrive quickly if you need help. Price is fair too. Reviewed on: 9th August 2023

RAC Rescue

Have been with the RAC for a few years and did not have to call them out until a few weeks ago! We were travelling to Wales for our family holiday when we broke down! After a bit of a wait a lovely chap arrived and managed get us going again! Worth every penny :) Reviewed on: 11th October 2016

Super quick in an emergency

I have never really thought about breakdown cover that is until I broke down! We rang RAC and were able to speak to someone quickly even without out knowing our registration number. It took less than 20 mins for a guy to come meet us and sort the car out. It's definitely what you need in a time of crisis! Reviewed on: 8th September 2016

Fab service

Had great customer service with RAC and they make everything understandable for you. The team are all very friendly and helpful. Reviewed on: 25th August 2016

Great service

I have an old BMW it really helps to know that I can rely on the RAC when I have any problems. They have helped most recently when I had battery problems Reviewed on: 14th August 2016

First class breakdown cover

I changed over to the RAC approximately 6 years ago having experienced poor customer service from my previous provider and I couldn't be happier with them. The promptness of their response to a call out is amazing and they deal with the issue quickly and efficiently. I have used them approximately 3 times and never had to wait over 30 minutes; even when I used their Homestart service (on that occasion they said someone would be there in 40-60 minutes but they were there in under 20). Their customer service is excellent and I would not hesitate to recommend them - oh, and they come in cheaper than my previous provider too. I have had some experience of my previous provider since leaving them when my friend's car wouldn't start following an evening out. She called them at 10.40 and we were left sitting on the pub car park until 1.20 before anyone turned up; it was disgraceful. A second friend with another breakdown provider was left waiting for so long when she broke down that she was forced to knock on someone's door and ask them if she could use their toilet. I have told both of them, "change to the RAC, you'll get none of that hassle with them". I definitely wouldn't change! Reviewed on: 7th August 2016

GOOD SERVICE

have been with rac for several years. the buying process is quick and easy and on the rare occasion I have had to call them out have found the service to be quick. I WOULD DEFINITELY RECOMEND THEM Reviewed on: 28th March 2016

THEY'VE BEEN ROBBED ME FOR 4 YEARS! STAY FAR FAR AWAY!

4 years ago I bought a Recover Cover online. I had to tick the box and accept their Terms&Conditions to be able to continue my application and forgot about. I wasn't aware at that time what this would mean for me in the future. Then I moved a house and never received any renewal letter from them. They had my email address, but obviously never notified me about (this is not in their interest!). I've been used a different recovery services for the last 4 last years.. and just found out that THEY'VE BEEN ROBBED ME FOR THE LAST 4 YEARS TOO! Once a year a full amount went out from my account AUTOMATICALLY ! When I rung them and asked for an explanation, they couldn't even find my details in their system! After 6 months I received a final response from RAC with a FULL REFUND DENIAL. Why would they?! I passed my complaint to Financial Ombudsman Services and at the same time to my bank. Reviewed on: 24th December 2015

Difficultly claiming cashback offer

I opted for RAC breakdown cover due to a special cashback offer via the Quidco website. They were offering an excellent deal with the cashback which made me decide to take the cover. However I had many issues trying to claim the cashback and quidco blamed the RAC. I was also very unhappy to find out the auto renew the membership. Reviewed on: 24th December 2015

Good Service - But Get Cashback

My family have always been with the RAC, so when I recently took ownership of my Dad's old car I followed the tradition and signed up with them as well. Not only have they been very prompt when we've needed them in the past (my family doesn't have a lot of luck with cars), but they also have a policy to prioritise women who are stranded on their own. I'm sure that this is something that the AA and Green Flag also do, but it's good to know that should I get a flat tyre one evening then I won't be left stranded on the road in the dark for several hours while waiting for help. The only thing I would recommend is that if you decide to go with them, check one of the cashback websites for a deal, I got a good £40-odd cashback, which really made a difference to the kind of cover I decided to get, and made it an excellent deal overall. Reviewed on: 24th December 2015

Appalled by their dubious business practices

Be aware of RAC's very dubious business practices - they will auto-enrol you to be able to repeatedly take money from your credit card. I moved house and they managed to get over £250 from me before I realised what was happening. Despite not having used their services ( or even realising I was a member!) they have a very standard refusal to provide any refunds which is clearly designed to protect their income. Avoid joining the RAC and if you are a member check they haven't tied you in to their auto-renewal scam. Reviewed on: 5th November 2015

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