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Royal London: Pension reviews

Name: Pension
Rating: 1.76 (98 reviews)

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1.68

Based on 98 reviews, last reviewed 3rd Apr 2025

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

17%

4 star

79%

Latest highest rating:

5

Royal London provided all the answers in one phone call Royal London provided all the answers I needed regarding my pension. If they couldn't address a query, they connected me with someone who could. I was... Read more Reviewed on: 26th February 2025

Latest lowest rating:

1

Royal London pensions scammers Trying to access my pensions which was originally with Abbey National then went over to these idiots,ive sent all my id off and I'm not getting anywhe... Read more Reviewed on: 3rd April 2025

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About this product

Royal London pension reviews are written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Royal London pension reviews to find out what life at Royal London is really like. If you hold this pension, we'd love you to write an honest review here too!

Royal London Pension reviews (98)

Review of the Royal London, Pension:

Excellent life insurance benefit

Provides excellent life insurance benefits within the pension scheme if your unlucky enough to die whilst in service. This part was paid out quickly and efficiently. However, with the pension itself I was waiting and having to send excessive information. They did sort this out in the end though. Reviewed on: 20th May 2024

Avoid

Avoid this company. They do not care about any of their customers. They are morally void and will avoid paying you at all costs. If you get insurance and need to claim to they will find the most obscure reason not to pay based on their assumptions Reviewed on: 30th September 2022

Good calue

Sorted out a couple of pension policies in 2000 and there doing Nicely. Reviewed on: 15th September 2022

They refuse to transfer pension pot

It's been more than 3 months now and they are still stalling and delaying the movement of my pension pot to PensionBee. I've contacted them personally via email(on top of the PensionBee communication) and they asked for identification. It was provided and then they sent a second email asking the same. Their truly un-professional behaviour has reached scum like level. Definitely cannot trust them with my money. Would not recommend them at all. Reviewed on: 1st August 2022

They are making a pension transfer process very difficult

Decided to transfer my pension to another provider, but they are making it extremely difficult. At one point they sent me a letter with a form and no return address. Reviewed on: 31st July 2022

waiting on my pay out for 25% of my pension

several phone calls and emails and not getting answers. phone drops out when you call. I was told when I finally got a call that they are waiting on my works response to a Question. Employer had sent the email back and has details in my file. I informed Royal London and I still have no reply. As usual the phone drops out when you ring. My neighbour has informed me that he has been waiting since April and is getting the same delaying tactics. He also got sent documents that belonged to another Royal London client with all their personal details. Give me my money please Reviewed on: 22nd July 2022

4 months and still waiting to draw on a straight forward pension.

So i desided to draw on a pension, 5 weeks waiting for an appointment with them, paperwork should have arrived in 3 weeks it took 6 with loads of phone calls in between. Sent it back payout should have been 4-6 weeks, now week 9. You can not get though to them waited 3 times for an hour on the phone, for it just to cut of automatically. However once you do the staff are very friendly and try to help. But 4 months on nothing. Reviewed on: 10th July 2022

Customer Service is non existent

Customer service is completely non existent. They ignore correspondence unless chased and then it takes weeks to provide further responses. When raised as an issue you just get a stroppy response. AVOID Reviewed on: 5th July 2022

Pension losing hundreds daily

I transferred my pension pot from ReAssure to Royal London and it's losing £hundreds every single day. I really don't know what to do Reviewed on: 25th June 2022

Terrible service

We have decided to cash out some of our pension .. we were told it was coming last week… checked our account only to find £1000 payed in when we was expecting a large lump sum .. contacted Royal London they have now delayed us again !!! So not sure when the remainder is getting paid in .. constantly ringing to chase up .. left on hold for ages!!! We urgently need our funds .. they have put us in a real predicament!!! DEFINITELY WOULD NOT RECOMMEND THEM ..they are aware of the shocking reviews yet still continue to make us all wait .. STAY AWAY FROM THEM IF YOU WANT TO INVEST !!! Reviewed on: 28th May 2022

Worst Company ever do not go near them !

They bought over CIS who i was with , my Pension was meant to be paid on 17th jan 2022, now May 19th and still not got it, after numerous Phone calls same excuses and lies . my advice is do not go near this company Reviewed on: 19th May 2022

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