Write a review

Newsletter

Go to business site

Royal London: Pension reviews

Name: Pension
Rating: 3.13 (118 reviews)

View other Royal London products

3.13

Based on 118 reviews, last reviewed 4th Sep 2026

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

22%

71%

Latest highest rating:

5

Excellent communication and performance, very happy... Excellent communication and performance, very happy with product and services.Annualised rate of return is competitive Reviewed on: 4th September 2026

Latest lowest rating:

1

I trusted this company with my pension, shocking!! I have 2 pensions with these, one set up by my company and the other that I opted out of SERPS with. I moved home a few years ago and didn’t get stat... Read more Reviewed on: 23rd July 2026

Visit provider site Read all reviews Write a review

About this product

Royal London offers personal and workplace pensions through financial advisers.

Your money is invested which means the value can go down as well as up and you may not get back what you put in. Royal London’s online service makes it easy for you to track your pension and make changes to your plan.

Royal London pension reviews help you find out what it’s really like to be a customer. If you’ve used Royal London before, you can also leave a review and share your experience.

Review Royal London: Pension now

Help others make smarter decisions by sharing your own experience.

Write a review

Royal London Pension reviews (118)

Dont recommend

I’ve been enrolled there by my previous employer and after changing the job I started to search paperwork and the way to log in to their system. I emailed to them about 3 times, they always replied with the same email - here is the link, put there all details as we don’t know who you are. Fair enough, done it 3 times and never got a reply. Somehow I managed to login by myself after many attempts and the dashboard was not user friendly so I couldn’t find answers to my questions. I emailed them again and got the same reply with the link, completed my details - never heard from them, instead they sent me a huge envelope of paperwork via post. There was everything about Everything so I found that info confusing. There was no point emailing them again with my questions (which were not answered by that envelope) as it’s a complete waste of time. Instead I took me pension out by requesting my other pension provider to deal with it. It took 4 weeks and eventually I’m free from London royal and don’t have to get agitated about dealing with their links and awful service/ no service ever again. I was quite worried before as I thought I’ll never see my money again with this company. Stay Away from them if you can. Reviewed on: 20th October 2022

Avoid

Avoid this company. They do not care about any of their customers. They are morally void and will avoid paying you at all costs. If you get insurance and need to claim to they will find the most obscure reason not to pay based on their assumptions Reviewed on: 30th September 2022

Good calue

Sorted out a couple of pension policies in 2000 and there doing Nicely. Reviewed on: 15th September 2022

They refuse to transfer pension pot

It's been more than 3 months now and they are still stalling and delaying the movement of my pension pot to PensionBee. I've contacted them personally via email(on top of the PensionBee communication) and they asked for identification. It was provided and then they sent a second email asking the same. Their truly un-professional behaviour has reached scum like level. Definitely cannot trust them with my money. Would not recommend them at all. Reviewed on: 1st August 2022

They are making a pension transfer process very difficult

Decided to transfer my pension to another provider, but they are making it extremely difficult. At one point they sent me a letter with a form and no return address. Reviewed on: 31st July 2022

waiting on my pay out for 25% of my pension

several phone calls and emails and not getting answers. phone drops out when you call. I was told when I finally got a call that they are waiting on my works response to a Question. Employer had sent the email back and has details in my file. I informed Royal London and I still have no reply. As usual the phone drops out when you ring. My neighbour has informed me that he has been waiting since April and is getting the same delaying tactics. He also got sent documents that belonged to another Royal London client with all their personal details. Give me my money please Reviewed on: 22nd July 2022

4 months and still waiting to draw on a straight forward pension.

So i desided to draw on a pension, 5 weeks waiting for an appointment with them, paperwork should have arrived in 3 weeks it took 6 with loads of phone calls in between. Sent it back payout should have been 4-6 weeks, now week 9. You can not get though to them waited 3 times for an hour on the phone, for it just to cut of automatically. However once you do the staff are very friendly and try to help. But 4 months on nothing. Reviewed on: 10th July 2022

Customer Service is non existent

Customer service is completely non existent. They ignore correspondence unless chased and then it takes weeks to provide further responses. When raised as an issue you just get a stroppy response. AVOID Reviewed on: 5th July 2022

Pension losing hundreds daily

I transferred my pension pot from ReAssure to Royal London and it's losing £hundreds every single day. I really don't know what to do Reviewed on: 25th June 2022

Terrible service

We have decided to cash out some of our pension .. we were told it was coming last week… checked our account only to find £1000 payed in when we was expecting a large lump sum .. contacted Royal London they have now delayed us again !!! So not sure when the remainder is getting paid in .. constantly ringing to chase up .. left on hold for ages!!! We urgently need our funds .. they have put us in a real predicament!!! DEFINITELY WOULD NOT RECOMMEND THEM ..they are aware of the shocking reviews yet still continue to make us all wait .. STAY AWAY FROM THEM IF YOU WANT TO INVEST !!! Reviewed on: 28th May 2022

Do you have a different Royal London product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Personal Pension
from Penfold 4.20 from 5 reviews
SIPP
from Alliance Witan (formerly Alliance Trust) 0.00 from 0 reviews
Annuity
from Prudential 3.55 from 7 reviews

Want to see more from Royal London?

Personal protection insurance
from Royal London 3.25 from 45 reviews
Stocks and shares ISA
from Royal London 0.00 from 0 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub