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Royal London: Pension reviews

Name: Pension
Rating: 3.13 (118 reviews)

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3.13

Based on 118 reviews, last reviewed 4th Sep 2026

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

22%

71%

Latest highest rating:

5

Excellent communication and performance, very happy... Excellent communication and performance, very happy with product and services.Annualised rate of return is competitive Reviewed on: 4th September 2026

Latest lowest rating:

1

I trusted this company with my pension, shocking!! I have 2 pensions with these, one set up by my company and the other that I opted out of SERPS with. I moved home a few years ago and didn’t get stat... Read more Reviewed on: 23rd July 2026

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About this product

Royal London offers personal and workplace pensions through financial advisers.

Your money is invested which means the value can go down as well as up and you may not get back what you put in. Royal London’s online service makes it easy for you to track your pension and make changes to your plan.

Royal London pension reviews help you find out what it’s really like to be a customer. If you’ve used Royal London before, you can also leave a review and share your experience.

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Royal London Pension reviews (118)

Excellent Service

I could not have asked for a better service from Royal London and in particular their representative Mel Mullender. Could not fault them. Reviewed on: 8th July 2019

Great pension product

I have my pension with Royal London. The literature is all easy to understand and the investment has grown really well. Charges are low and because they are a mutual they have started paying me profit share each year which boosts the value of my pension. Financial advisers tell me they are one of the best around for value for money and service. Reviewed on: 29th June 2018

Pension fund portfolio

WEALTH WARNING!! WEALTH WARNING!! Was told that portfolio 7 had very good statistical returns over the years and trusted my pension to them. What a mistake!! despite a fairly flat worldwide stock market worldwide my portfolio has crashed by 4-5%, and I pay for the service! they now wont even reply to my emails asking what is happening. Reviewed on: 18th April 2018

Good option

I have had a pension package with this company for a number of years and the service and interest rate has been great. Reviewed on: 8th January 2018

Group Pension

I worked for Royal London for 12 and a half years and I can tell you that the people who look after your money are totally committed to being the best. At my new job, we have a group pension plan with them and they've been so good in sorting out enrolment and contributions. I'd highly recommend their pension portfolio product to anyone, it's market leading and truly innovative. Reviewed on: 20th July 2017

Pension loss

My option32 was transferred to Royal London last year and the value of the fund has dropped by 6k in just 12 months what are they investing in Reviewed on: 19th November 2016

Insurance for for top up mortgage.

I moved out of my house and paid off the mortgage. Royal London cancelled the policy saying they had written to me, maybe they did, to the old address, then cancelled the policy. I was £7.5k out-of -pocket because they would not accept payment of missing premium. Greedy pigs. Reviewed on: 8th March 2016

Serps

I opted out of Serps pension back in 1980, now they have stopped it. I will no longer benefit when I retire. I have never had any one contact me from Royal London to advise me in any kind off way an feel very disappointed. Reviewed on: 27th December 2015

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