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Royal London: Pension reviews

Name: Pension
Rating: 2.55 (110 reviews)

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2.55

Based on 110 reviews, last reviewed 18th May 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

18%

75%

Latest highest rating:

5

They have been easy to deal with, no nonsense paperw... They have been easy to deal with, no nonsense paperwork and a good app Reviewed on: 27th April 2026

Latest lowest rating:

1

6 months trying to transfer a pension out of Royal L... 6 months trying to transfer a pension out of Royal London. Response is chronically slow. You are on the phone on hold for hours before anyone picks up... Read more Reviewed on: 18th May 2026

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About this product

Royal London pension reviews are written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Royal London pension reviews to find out what life at Royal London is really like. If you hold this pension, we'd love you to write an honest review here too!

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Royal London Pension reviews (110)

6 months trying to transfer a pension out of Royal L...

6 months trying to transfer a pension out of Royal London. Response is chronically slow. You are on the phone on hold for hours before anyone picks up. so many times Ive assumed I rang the wrong number as no one responds, but it was correct. So poor. Reviewed on: 18th May 2026

Utterly useless company.

Utterly useless company. I've just spent nearly 2 hours on the phone trying to get answers to what should be everyday questions before I cash in part of my pension pot. I've spoken to 4 different departments so far (each one taking about half an hour to answer the call) and they're all equally clueless. Appalling service, avoid. Reviewed on: 27th April 2026

They have been easy to deal with, no nonsense paperw...

They have been easy to deal with, no nonsense paperwork and a good app Reviewed on: 27th April 2026

Been fantastic in managing my pension, super returns...

Been fantastic in managing my pension, super returns over the years. Reviewed on: 18th April 2026

Royal London has forgotten customer experience - try...

Royal London has forgotten customer experience - trying calling their customer services on the phone, it speaks for itself. Reviewed on: 27th February 2026

Deeply frustrating

My experience with Royal London has been utterly shocking. For months, I was unable to access my pension portfolio due to an unresolved IT issue that they seemed completely incapable of fixing. This wasn’t a minor inconvenience — it prevented me from making essential changes to my pension, and the lack of urgency or competence in addressing it was astonishing. Communication was equally painful. Every time I called, I had to start from scratch, re‑explaining the same issue to yet another person who had no awareness of the previous conversations. There was no continuity, no ownership, and certainly no sign of an efficient internal process. Their complaints process was even worse. Instead of taking responsibility or offering meaningful solutions, they dragged things out to the point where I had no choice but to escalate the matter to the ombudsman. That alone says everything about how poorly they handle customer concerns. Now i finally have access online, the portal feels extremely outdated and slow. Fund options are narrow, performance tracking is practically nonexistent, and the overall user experience feels decades behind other providers. As a result, I transfer the funds out of my company pension at regular intervals just to manage it properly on other pension platforms. Overall, Royal London has demonstrated a lack of technical capability, poor communication, ineffective complaint handling, and an online system that simply isn’t fit for purpose. I would strongly advise anyone considering them to look elsewhere. Reviewed on: 9th February 2026

Caring and helpful

Positive very helpful. Easy to talk too Reviewed on: 23rd January 2026

My pension pot is rapidly diminishing.

My pension pot is rapidly diminishing. I have been trying now for 10 months to get to my pension pot from Royal London while there is something still left in it. They won't reply to my financial advisor. When he rings they just put him on hold for sometimes over an hour and then promise to ring him back, which they never do. They are using every excuse possible to not let me have access to my pension. I have noticed on this review site and various others that they are treating other people the same way, which I find very worrying. I think it is time that they are investigated by the financial ombudsman because there seems to be something very suspicious about how this company is operating. Reviewed on: 19th October 2025

Royal London are helpful and provide good value.

Royal London are helpful and provide good value. Reviewed on: 7th September 2025

Cannot get my cash out

I have been trying to cash in my pension pot with them for four months. Just goes round in circles. They clearly don't like paying out. VERY DISTURBING Reviewed on: 3rd July 2025

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