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Royal London: Pension reviews

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1.72
Based on 97 reviews, last reviewed 1st Mar 2025
200% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
4 star
See only 4 star reviews
0%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
78%

Latest highest rating:

5

Royal London provided all the answers in one phone call Royal London provided all the answers I needed regarding my pension. If they couldn't address a query, they connected me with someone who could. I was... Read more Reviewed on: 26th February 2025
Amarat S's avatar
Amarat S

Latest lowest rating:

1

Very poor support services. No reply to emails. I spoke to Royal London “customer services” on 21st February 2025 as I was having problems accessing my account via the app. I kept getting a code GPL... Read more Reviewed on: 1st March 2025
Harvey A's avatar
Harvey A
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About this product

Royal London pension reviews are written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Royal London pension reviews to find out what life at Royal London is really like. If you hold this pension, we'd love you to write an honest review here too!

Review Royal London: Pension now

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Royal London Pension reviews (97)

Been robbed stay clear

1
Been robbed stay clear of these con men Reviewed on: 30th January 2024
Stephen k's avatar
Stephen k

Should have took my money to the bookies

1
December 2022 my pension pot stood at £43500 March 2023 my pension was at £35500 I lost 20%of my pension in 3 months no reason why still trying to sort things out through my pension advisor. Reviewed on: 22nd January 2024
NormanH's avatar
NormanH

Been robbed

1
Pension pay out date was 1st September 2023 it’s now January 19th 2024 still not received a penny just been told today my pension fund has jest lost 42 thousand pounds Reviewed on: 19th January 2024
Stephen k's avatar
Stephen k

Large loss of pension fund

1
No communication from royal London , took decisions on my pension without my knowledge ,when asked questions basically said tough ,lost over 35 % of my pension pot in 1year total disgrace . Reviewed on: 13th January 2024
DaveW's avatar
DaveW

Royal london lost £5000 of my pension in 1 year utte...

1
Royal london lost £5000 of my pension in 1 year utter disgrace Reviewed on: 8th January 2024
Dennis W's avatar
Dennis W

IT'S MY MONEY!

1
phone call after phone call. option after option. you have a list of 5 options BUT ALL require you buying another product to obtain any of the funds. My understanding, is that we are all allowed to draw down on our pensions once we turn 55 - not with these jokers. then add to injury, that since they purchased my old CIS pension, I've lost over £60,000 - DISGUSTNG! Reviewed on: 19th December 2023
Elizabeth Wood's avatar
Elizabeth Wood

customer service

1
Nobody at Royal London seems to know what they are doing. I have spent two days being passed from pillar to post to get some information, that is when I am not on hold for half an hour and then give up. I still haven't been able to get any sense out of anyone. Shocking service. Reviewed on: 27th November 2023
c hill's avatar
c hill

Stressed

1
Put in for my personal pensions May 2023. After months of filling in paperwork .Then they wanted more and more info that I had already sent then finally given dates that it would be in my account . That's right its not in my bank . .Now even more stressed. What does that tell you Reviewed on: 30th October 2023
June's avatar
June

Very poor

1
Don't believe there advisers they lie through there back teeth . I was told I would have my pension in 4 weeks . Still waiting . Don't believe there excuses Reviewed on: 27th October 2023
craig milner's avatar
craig milner

How to loose £100,000 .

1
Transfer value of two old CIS pension policies tanked from 600 to 500 thousand in six months.No explanation on letters and only explained when contacted.They use the usual evening out on returns dodge ,I wonder if they applied that logic to thie salaries. Reviewed on: 16th October 2023
D M's avatar
D M

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