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Royal London: Pension reviews

Name: Pension
Rating: 2.55 (110 reviews)

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2.55

Based on 110 reviews, last reviewed 18th May 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

18%

75%

Latest highest rating:

5

They have been easy to deal with, no nonsense paperw... They have been easy to deal with, no nonsense paperwork and a good app Reviewed on: 27th April 2026

Latest lowest rating:

1

6 months trying to transfer a pension out of Royal L... 6 months trying to transfer a pension out of Royal London. Response is chronically slow. You are on the phone on hold for hours before anyone picks up... Read more Reviewed on: 18th May 2026

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About this product

Royal London pension reviews are written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Royal London pension reviews to find out what life at Royal London is really like. If you hold this pension, we'd love you to write an honest review here too!

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Royal London Pension reviews (110)

Royal London are an excellent pensions provider who...

Royal London are an excellent pensions provider who I have been with for many years and they provide excellent customer service. Reviewed on: 23rd August 2024

Scammers with attitude!

Sent the forms to get the money back. No replies, no emails. Nothing. Tried calling them. After half an hour wait, finally someone picked the phone. After answering security questions, she just hang up the phone. This company is scammers. Reviewed on: 25th June 2024

I can not get access to my pension.

I can not get access to my pension. Spoke to them 2 weeks ago and was promised an email within 48hrs. Chased it up several times (hrs waiting on phones) just to be told "sorry, we'll sort it out straight away", and they still haven't. What can you do? I took the pension out years ago, way before reviews were a thing. I certainly wouldn't recommend them now. Reviewed on: 13th June 2024

great pensions provider i have had policies with roy...

great pensions provider i have had policies with royal london since 2004. Reviewed on: 23rd May 2024

Excellent life insurance benefit

Provides excellent life insurance benefits within the pension scheme if your unlucky enough to die whilst in service. This part was paid out quickly and efficiently. However, with the pension itself I was waiting and having to send excessive information. They did sort this out in the end though. Reviewed on: 20th May 2024

professional and solid pension firm with great advice

professional and solid pension firm with great advice Reviewed on: 15th April 2024

fees are high but good selection of funds and the pr...

fees are high but good selection of funds and the profit sharing is nice Reviewed on: 13th April 2024

Disgusting

Inherited a pension over a year ago and still waiting for the income to be released. Terrible customer services and no call backs as promised. Spent hours chasing paperwork that had been sent numerous times. 14 months on received part of the amount as it had been incorrectly taxed. Promised I will receive the income asked for originally and the balance not holding my breath have lost all faith in them. Terrible company. Stay well clear of these muppets. Reviewed on: 21st March 2024

lost me 42k pension overnight because off there bad...

lost me 42k pension overnight because off there bad management and cant explain why told me i would be payed out in 6 weeks now 7 months looking like ill never get my money from this mickey mouse company Reviewed on: 14th March 2024

poor service

was offered 72000 pounds as up lift two years told would make any difference if stayed with GAR and end term policy today the vaule on maturity is 58000 pounds stay well away from this company waiting times poor poor phone handlers and cocky managment with loads bad attiude Reviewed on: 11th March 2024

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