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Royal London: Pension reviews

Name: Pension
Rating: 3.13 (118 reviews)

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3.13

Based on 118 reviews, last reviewed 4th Sep 2026

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

22%

71%

Latest highest rating:

5

Excellent communication and performance, very happy... Excellent communication and performance, very happy with product and services.Annualised rate of return is competitive Reviewed on: 4th September 2026

Latest lowest rating:

1

I trusted this company with my pension, shocking!! I have 2 pensions with these, one set up by my company and the other that I opted out of SERPS with. I moved home a few years ago and didn’t get stat... Read more Reviewed on: 23rd July 2026

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About this product

Royal London offers personal and workplace pensions through financial advisers.

Your money is invested which means the value can go down as well as up and you may not get back what you put in. Royal London’s online service makes it easy for you to track your pension and make changes to your plan.

Royal London pension reviews help you find out what it’s really like to be a customer. If you’ve used Royal London before, you can also leave a review and share your experience.

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Royal London Pension reviews (118)

Royal London pensions scammers

Trying to access my pensions which was originally with Abbey National then went over to these idiots,ive sent all my id off and I'm not getting anywhere i keep getting bounced around saying we will transfer you to the right department,this has been going on for a month,and I'm still waiting for my money,they need to be investigated by the FCA AND BANKING ONBUDSMEN Reviewed on: 3rd April 2025

Very poor support services. No reply to emails.

I spoke to Royal London “customer services” on 21st February 2025 as I was having problems accessing my account via the app. I kept getting a code GPLCTE please retry. On Monday 24th February I received an email stating that a report had been sent to IT Support today(which was 4 days after I raised the complaint)for them to respond. On Tuesday 25th February I sent another email to the customer services representative who appeared to be handling the case as I had not had any response from IT Support. I received no response to that email. I have written another email today. Just as an aside, the representative I am emailing to signs herself as “Customer Service Coach-Group Pensions Servicing”. !!!!! Reviewed on: 1st March 2025

Royal London provided all the answers in one phone call

Royal London provided all the answers I needed regarding my pension. If they couldn't address a query, they connected me with someone who could. I was very grateful for their help and excellent customer service. Rather than telling me someone would contact me later, they resolved the issue on the spot. Reviewed on: 26th February 2025

Really easy and professional to deal with, excellent...

Really easy and professional to deal with, excellent growth and first class communication Reviewed on: 26th February 2025

Ignorance of pension rules and own website info

Made a Claim for Death benefits on my friends pension. I held power of attorney as he had no family. Have been given so many different excuses iver the last 7 months. Mainly reasons that contradic their own website. Idecided to post my experience here and hope the " customer relations " team look into ref Cr-229736. They seem to be very interested in complaints when people feel the need to vent on a review site! Reviewed on: 26th February 2025

Don't invest with these people

Just given the run around trying to claim on deceased pension I was named as beneficiary not happening Reviewed on: 19th December 2024

Terrible customer service

I moved to the USA. Despite months of back and forth I now have zero access to anything to do with my 2 pension policies. I made a complaint, they closed it because they couldnt provide a resolution. Response times are 20 to 25 working days, the customer service is so poor I would never recommend this company. I still don't have access and cant even change my retirement date. Reviewed on: 30th October 2024

Losing money from pension pot rapidly

Ever since deferring the pension pot it has lost money consistently. At this rate there will be nothing left. Customer service say warning was given that it could happen so tough luck, but having been with them for years with no loss, unfortunately blindly trusted them to invest my money wisely. Reviewed on: 9th September 2024

Royal London are an excellent pensions provider who...

Royal London are an excellent pensions provider who I have been with for many years and they provide excellent customer service. Reviewed on: 23rd August 2024

Scammers with attitude!

Sent the forms to get the money back. No replies, no emails. Nothing. Tried calling them. After half an hour wait, finally someone picked the phone. After answering security questions, she just hang up the phone. This company is scammers. Reviewed on: 25th June 2024

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