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Royal London: Pension reviews

Name: Pension
Rating: 1.83 (105 reviews)

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1.85

Based on 105 reviews, last reviewed 9th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

76%

Latest highest rating:

5

Caring and helpful Positive very helpful. Easy to talk too Reviewed on: 23rd January 2026

Latest lowest rating:

1

Deeply frustrating My experience with Royal London has been utterly shocking. For months, I was unable to access my pension portfolio due to an unresolved IT issue that ... Read more Reviewed on: 9th February 2026

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About this product

Royal London pension reviews are written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Royal London pension reviews to find out what life at Royal London is really like. If you hold this pension, we'd love you to write an honest review here too!

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Royal London Pension reviews (105)

professional and solid pension firm with great advice

professional and solid pension firm with great advice Reviewed on: 15th April 2024

fees are high but good selection of funds and the pr...

fees are high but good selection of funds and the profit sharing is nice Reviewed on: 13th April 2024

Disgusting

Inherited a pension over a year ago and still waiting for the income to be released. Terrible customer services and no call backs as promised. Spent hours chasing paperwork that had been sent numerous times. 14 months on received part of the amount as it had been incorrectly taxed. Promised I will receive the income asked for originally and the balance not holding my breath have lost all faith in them. Terrible company. Stay well clear of these muppets. Reviewed on: 21st March 2024

lost me 42k pension overnight because off there bad...

lost me 42k pension overnight because off there bad management and cant explain why told me i would be payed out in 6 weeks now 7 months looking like ill never get my money from this mickey mouse company Reviewed on: 14th March 2024

poor service

was offered 72000 pounds as up lift two years told would make any difference if stayed with GAR and end term policy today the vaule on maturity is 58000 pounds stay well away from this company waiting times poor poor phone handlers and cocky managment with loads bad attiude Reviewed on: 11th March 2024

Appalling Customer Sevice

Customer service isn't great. Had zero response to email. Can't get through on the phone. Their interactive system isn't great, nor do they explain it to you. Staff unfriendly and unhelpful, had to keep calling back yo get help. Reviewed on: 13th February 2024

Terrible returns, policies and practices

Terrible returns, policies and practices. Difficult to use website and app. Changing investments or policy details was extremely challenging. I would have more in my pension if my contributions were literally kept under my mattress for the last decade. Reviewed on: 10th February 2024

Poor customer service experience.

Poor customer service experience. No help whatsoever trying to retrieve information regarding my previous pension scheme. Dealing through portal which is very difficult to use and totally not user friendly. Would not recommend. Reviewed on: 6th February 2024

Been robbed stay clear

Been robbed stay clear of these con men Reviewed on: 30th January 2024

Should have took my money to the bookies

December 2022 my pension pot stood at £43500 March 2023 my pension was at £35500 I lost 20%of my pension in 3 months no reason why still trying to sort things out through my pension advisor. Reviewed on: 22nd January 2024

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