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Royal London: Pension reviews

Name: Pension
Rating: 3.13 (118 reviews)

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3.13

Based on 118 reviews, last reviewed 4th Sep 2026

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

22%

71%

Latest highest rating:

5

Excellent communication and performance, very happy... Excellent communication and performance, very happy with product and services.Annualised rate of return is competitive Reviewed on: 4th September 2026

Latest lowest rating:

1

I trusted this company with my pension, shocking!! I have 2 pensions with these, one set up by my company and the other that I opted out of SERPS with. I moved home a few years ago and didn’t get stat... Read more Reviewed on: 23rd July 2026

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About this product

Royal London offers personal and workplace pensions through financial advisers.

Your money is invested which means the value can go down as well as up and you may not get back what you put in. Royal London’s online service makes it easy for you to track your pension and make changes to your plan.

Royal London pension reviews help you find out what it’s really like to be a customer. If you’ve used Royal London before, you can also leave a review and share your experience.

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Royal London Pension reviews (118)

How to loose £100,000 .

Transfer value of two old CIS pension policies tanked from 600 to 500 thousand in six months.No explanation on letters and only explained when contacted.They use the usual evening out on returns dodge ,I wonder if they applied that logic to thie salaries. Reviewed on: 16th October 2023

Friendly and Helpful

My old pension was bought by RLIa while ago and they have been very. helpful ever since, informing me when payments start and when they will increase. so much so that I have a small local Govt fund and I shall see if I can add this into the fund. Reviewed on: 14th October 2023

Avoid like the plague!!

Absolutely avoid this company, like the plague. Trying to withdraw your lump sum pension, what a joke!!, so far i am in week 11 in the process, and always an excuse, as to why letters are not sent, or returned forms are not actioned - Continually blame the Royal Mail. Communication is zero. Currently I have personal information, now lost, which is now leaving me open to fraud. All apologies are just shallow. The stress this company causes is just unbelieveable. Be warned!! Reviewed on: 12th October 2023

Poor service and transfer process

Was forced to change company pension and transfer my previous one due to multiple costs, 4 times I have followed their process and it just doesn't work with out loads of work, poor secure email system, asking for the same information time and time again, I would stay away. Reviewed on: 14th August 2023

Very good service from Sharon smith

Sharon Smith dealt with my query very quickly and explained all I needed to know so glad I got through to her. Reviewed on: 9th August 2023

Poor Payers

My pension withdrawal has been going on since February 2023 and still has not been paid out. They are quick to have your money but not quick to give it back. Still jot resolved. I would never invest in them or recommend anyone investing in them. I don't even want to give them 1 star let alone 10. Reviewed on: 4th August 2023

Extremely poor service

I had to initiate the start of my pension process as they never contacted me. I have made over twenty phone calls as they never contact me. They forgot to send paperwork out to be signed. It is now three months after my retirement date and have received one pension payment. I have been told that they have paid the back pay to my pension start date. But no money has been paid into my account. They don't respond to my emails and when I phone I get through to a call center. Their service is absolutely shocking with no respect for their customers. I would in hindsight never use their service. They just don't care. Reviewed on: 3rd August 2023

Poor service

Still waiting 10 weeks for them to sort pension. No communication at all. To many frustrating calls Reviewed on: 2nd August 2023

Delay in paying out my money

I applied to get some money from my pension pot in May..5 weeks later still not got any money .put in complaint but still nothing will be going to financial ombudsmen to get compensation for stress caused .regret ever putting my money in this company . Reviewed on: 20th July 2023

Worse Pension team in London

I am removing my Pension after 8 years. This must be one of the only pension firms to actually lose 2.4% of my pension amount. Just moving my funds to Scottish Widow Reviewed on: 17th July 2023

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