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Royal London: Pension reviews

Name: Pension
Rating: 2.7 (111 reviews)

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2.70

Based on 111 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

19%

74%

Latest highest rating:

5

Great customer service Always prompt responses to questions and explained in a manner that is easy to understand. Reviewed on: 11th June 2026

Latest lowest rating:

1

6 months trying to transfer a pension out of Royal L... 6 months trying to transfer a pension out of Royal London. Response is chronically slow. You are on the phone on hold for hours before anyone picks up... Read more Reviewed on: 18th May 2026

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About this product

Royal London offer a personal pension called Pension Portfolio.

Your money is invested which means the value can go down as well as up and you may not get back what you put in. Royal London’s online service makes it easy for you to track your pension and make changes to your plan.

Royal London pension reviews help you find out what it’s really like to be a customer. If you’ve used Royal London before, you can also leave a review and share your experience.

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Royal London Pension reviews (111)

Poor service

Still waiting 10 weeks for them to sort pension. No communication at all. To many frustrating calls Reviewed on: 2nd August 2023

Delay in paying out my money

I applied to get some money from my pension pot in May..5 weeks later still not got any money .put in complaint but still nothing will be going to financial ombudsmen to get compensation for stress caused .regret ever putting my money in this company . Reviewed on: 20th July 2023

Worse Pension team in London

I am removing my Pension after 8 years. This must be one of the only pension firms to actually lose 2.4% of my pension amount. Just moving my funds to Scottish Widow Reviewed on: 17th July 2023

excellent friendly professional service

Had an excellent friendly and professional service from Jo Medford, when I asked for documents which they had provided to my current providers in 2018. They had the insight to keep a screenshot and sent me this through a secure transfer after verification..so friendly and helpful. Thank you so much Jo. Edith Reviewed on: 13th July 2023

Worst service ever

Wanted to draw down some pension, they have a stupid set up whereby you have to put money into a new plan, the old one still remains, then draw from that. Why. It creates nothing more than additional work for exactly the same outcome, the money can still grow. Then to cap it all off, they transfer all money to the new account, get it wrong and now I cannot access my money until someone decides to get off their backside and get it sorted. Sadly a complaint to the FCA will be done although they’re toothless also. Suggestion, stop making it so ridiculously stupid to get access to funds. Makes me worry whether my money hasn’t performed as well as others due to their stupidity, who knows. Avoid if you can. Reviewed on: 16th June 2023

Poor performance lost money

Got a pension statement today from them, stating I've lost 5.1% of my pension and yet they gave me £1.08 in there so called profit sharing. So how do they make a profit, but lose 5.1% of my money. Of course they make a profit of our losses. I will be cashing out, scams like the rest of the pension thief's. Stay away Reviewed on: 12th June 2023

pension fund decreasing

company is wiping out my pension fund as i get closer to retirement, if anyone has seen there pension fund collapsing as they near retirement then talk to some of the younger people, there pensions are still rising, while older members are seeing there pensions collapse as they near retirement, company is a total scam and ombudsman and regulators do nothing even though they can see what is happening, pension companies are the biggest rip off since thatcher deregulated them , and royal london is one of the worst offenders Reviewed on: 30th April 2023

I feel looked after

Royal London gives me confidence in their products by giving good timely communication about how my pension is doing. I am always updated if anything changes & yearly statements help me keep on track. Reviewed on: 7th April 2023

I've had a better toothache

They are not customer orientated whatsoever. Won't answer phones, so you email them but they send you another email with link, to another Web form, to verify yourself with the same information you emailed them in the first place, nonsense! Reviewed on: 1st April 2023

Useless churning "strategy", exorbitant fees

My workplace setup a Royal London pension - by default it is the "Balanced Lifestyle Strategy (drawdown)". I'm glad I only put in the bare minimum required for employer matching because: 1. Scammy fund administrators and investment managers - I noticed dozens of transactions per month, in and out of various of their ridiculously high cost funds. Some help you are, total POS. 2. Also, exorbitant fees for what is effectively a global equity index fund (minimum 100 bps or more per year) - shameful. How dare you. Stay away from these scammers, invest in an index fund yourself. (Blackrock/vanguard should be <10 bps per year) Reviewed on: 28th March 2023

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