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Royal London: Pension reviews

Name: Pension
Rating: 1.79 (101 reviews)

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1.77

Based on 101 reviews, last reviewed 3rd Jul 2025

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

17%

77%

Latest highest rating:

4

Good company with positive returns Good company with positive returns and clear and frequent communications with updates on market conditions and policy status Reviewed on: 13th June 2025

Latest lowest rating:

1

Cannot get my cash out I have been trying to cash in my pension pot with them for four months. Just goes round in circles. They clearly don't like paying out. VERY DISTURBIN... Read more Reviewed on: 3rd July 2025

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About this product

Royal London pension reviews are written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Royal London pension reviews to find out what life at Royal London is really like. If you hold this pension, we'd love you to write an honest review here too!

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Royal London Pension reviews (101)

Loses made on pension funds

I lost £6k from my pension fund due to RL taking their eye of the ball , I am still waiting for a reply to my concerns and they charged me for them making these loses ….. Reviewed on: 10th November 2022

Pension claims

Spending hours listening to a recorded message, never answers, never replies to e mails AVOID this company Reviewed on: 10th November 2022

Never answer calls or call back

Tried to call about sorting my late mothers account. Tried over 10 times and wasted hours in the queue. Tried call back option no one ever calls back. Dealt with so many good banks and insurance companies so why bother with RL. Reviewed on: 31st October 2022

Dont recommend

I’ve been enrolled there by my previous employer and after changing the job I started to search paperwork and the way to log in to their system. I emailed to them about 3 times, they always replied with the same email - here is the link, put there all details as we don’t know who you are. Fair enough, done it 3 times and never got a reply. Somehow I managed to login by myself after many attempts and the dashboard was not user friendly so I couldn’t find answers to my questions. I emailed them again and got the same reply with the link, completed my details - never heard from them, instead they sent me a huge envelope of paperwork via post. There was everything about Everything so I found that info confusing. There was no point emailing them again with my questions (which were not answered by that envelope) as it’s a complete waste of time. Instead I took me pension out by requesting my other pension provider to deal with it. It took 4 weeks and eventually I’m free from London royal and don’t have to get agitated about dealing with their links and awful service/ no service ever again. I was quite worried before as I thought I’ll never see my money again with this company. Stay Away from them if you can. Reviewed on: 20th October 2022

Avoid

Avoid this company. They do not care about any of their customers. They are morally void and will avoid paying you at all costs. If you get insurance and need to claim to they will find the most obscure reason not to pay based on their assumptions Reviewed on: 30th September 2022

Good calue

Sorted out a couple of pension policies in 2000 and there doing Nicely. Reviewed on: 15th September 2022

They refuse to transfer pension pot

It's been more than 3 months now and they are still stalling and delaying the movement of my pension pot to PensionBee. I've contacted them personally via email(on top of the PensionBee communication) and they asked for identification. It was provided and then they sent a second email asking the same. Their truly un-professional behaviour has reached scum like level. Definitely cannot trust them with my money. Would not recommend them at all. Reviewed on: 1st August 2022

They are making a pension transfer process very difficult

Decided to transfer my pension to another provider, but they are making it extremely difficult. At one point they sent me a letter with a form and no return address. Reviewed on: 31st July 2022

waiting on my pay out for 25% of my pension

several phone calls and emails and not getting answers. phone drops out when you call. I was told when I finally got a call that they are waiting on my works response to a Question. Employer had sent the email back and has details in my file. I informed Royal London and I still have no reply. As usual the phone drops out when you ring. My neighbour has informed me that he has been waiting since April and is getting the same delaying tactics. He also got sent documents that belonged to another Royal London client with all their personal details. Give me my money please Reviewed on: 22nd July 2022

4 months and still waiting to draw on a straight forward pension.

So i desided to draw on a pension, 5 weeks waiting for an appointment with them, paperwork should have arrived in 3 weeks it took 6 with loads of phone calls in between. Sent it back payout should have been 4-6 weeks, now week 9. You can not get though to them waited 3 times for an hour on the phone, for it just to cut of automatically. However once you do the staff are very friendly and try to help. But 4 months on nothing. Reviewed on: 10th July 2022

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