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Royal London: Pension reviews

Name: Pension
Rating: 3.13 (118 reviews)

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3.13

Based on 118 reviews, last reviewed 4th Sep 2026

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

22%

71%

Latest highest rating:

5

Excellent communication and performance, very happy... Excellent communication and performance, very happy with product and services.Annualised rate of return is competitive Reviewed on: 4th September 2026

Latest lowest rating:

1

I trusted this company with my pension, shocking!! I have 2 pensions with these, one set up by my company and the other that I opted out of SERPS with. I moved home a few years ago and didn’t get stat... Read more Reviewed on: 23rd July 2026

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About this product

Royal London offers personal and workplace pensions through financial advisers.

Your money is invested which means the value can go down as well as up and you may not get back what you put in. Royal London’s online service makes it easy for you to track your pension and make changes to your plan.

Royal London pension reviews help you find out what it’s really like to be a customer. If you’ve used Royal London before, you can also leave a review and share your experience.

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Royal London Pension reviews (118)

excellent friendly professional service

Had an excellent friendly and professional service from Jo Medford, when I asked for documents which they had provided to my current providers in 2018. They had the insight to keep a screenshot and sent me this through a secure transfer after verification..so friendly and helpful. Thank you so much Jo. Edith Reviewed on: 13th July 2023

Worst service ever

Wanted to draw down some pension, they have a stupid set up whereby you have to put money into a new plan, the old one still remains, then draw from that. Why. It creates nothing more than additional work for exactly the same outcome, the money can still grow. Then to cap it all off, they transfer all money to the new account, get it wrong and now I cannot access my money until someone decides to get off their backside and get it sorted. Sadly a complaint to the FCA will be done although they’re toothless also. Suggestion, stop making it so ridiculously stupid to get access to funds. Makes me worry whether my money hasn’t performed as well as others due to their stupidity, who knows. Avoid if you can. Reviewed on: 16th June 2023

Poor performance lost money

Got a pension statement today from them, stating I've lost 5.1% of my pension and yet they gave me £1.08 in there so called profit sharing. So how do they make a profit, but lose 5.1% of my money. Of course they make a profit of our losses. I will be cashing out, scams like the rest of the pension thief's. Stay away Reviewed on: 12th June 2023

pension fund decreasing

company is wiping out my pension fund as i get closer to retirement, if anyone has seen there pension fund collapsing as they near retirement then talk to some of the younger people, there pensions are still rising, while older members are seeing there pensions collapse as they near retirement, company is a total scam and ombudsman and regulators do nothing even though they can see what is happening, pension companies are the biggest rip off since thatcher deregulated them , and royal london is one of the worst offenders Reviewed on: 30th April 2023

I feel looked after

Royal London gives me confidence in their products by giving good timely communication about how my pension is doing. I am always updated if anything changes & yearly statements help me keep on track. Reviewed on: 7th April 2023

I've had a better toothache

They are not customer orientated whatsoever. Won't answer phones, so you email them but they send you another email with link, to another Web form, to verify yourself with the same information you emailed them in the first place, nonsense! Reviewed on: 1st April 2023

Useless churning "strategy", exorbitant fees

My workplace setup a Royal London pension - by default it is the "Balanced Lifestyle Strategy (drawdown)". I'm glad I only put in the bare minimum required for employer matching because: 1. Scammy fund administrators and investment managers - I noticed dozens of transactions per month, in and out of various of their ridiculously high cost funds. Some help you are, total POS. 2. Also, exorbitant fees for what is effectively a global equity index fund (minimum 100 bps or more per year) - shameful. How dare you. Stay away from these scammers, invest in an index fund yourself. (Blackrock/vanguard should be <10 bps per year) Reviewed on: 28th March 2023

Poorly Administrated

I have managed admin for my employers pension scheme for 7 years. During that time I have never once had a Royal London response to a request to make changes to employee data, I have had to chase every single time, on many occasions more than once. Changes and updates are simply not actioned - it is poor service. Royal London advisors are quite frequently rude when any dissatisfaction is expressed, rather than attempting to resolve the issues. Reviewed on: 22nd March 2023

Snail mail

Contacted RL last year to enquire about taking a pension pot, was told you can only start the process 4 weeks before you're 55th birthday, process wasn't started until after my birthday due to having to complete various paperwork and still today I am waiting for another item of paperwork to arrive via snail mail which once returned will take upto 15 working days to process, every step of this process takes weeks even ringing them is a joke, waiting ages and before you speak to someone line goes dead ☹️☹️☹️ Reviewed on: 20th March 2023

My work pension

This is a pension that my workplace set up for me but they are very transparent with their investments and a good place to have your pension Reviewed on: 9th March 2023

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