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Review of the Royal London, Pension:

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Snail mail

Contacted RL last year to enquire about taking a pension pot, was told you can only start the process 4 weeks before you're 55th birthday, process wasn't started until after my birthday due to having to complete various paperwork and still today I am waiting for another item of paperwork to arrive via snail mail which once returned will take upto 15 working days to process, every step of this process takes weeks even ringing them is a joke, waiting ages and before you speak to someone line goes dead ☹️☹️☹️ Reviewed on: 20th March 2023

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