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Royal London: Pension reviews

Name: Pension
Rating: 2.97 (113 reviews)

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2.97

Based on 113 reviews, last reviewed 9th Jul 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

20%

73%

Latest highest rating:

5

They were very helpfull and polite and patient with... They were very helpfull and polite and patient with me Reviewed on: 9th July 2026

Latest lowest rating:

1

6 months trying to transfer a pension out of Royal L... 6 months trying to transfer a pension out of Royal London. Response is chronically slow. You are on the phone on hold for hours before anyone picks up... Read more Reviewed on: 18th May 2026

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About this product

Royal London offers personal and workplace pensions through financial advisers.

Your money is invested which means the value can go down as well as up and you may not get back what you put in. Royal London’s online service makes it easy for you to track your pension and make changes to your plan.

Royal London pension reviews help you find out what it’s really like to be a customer. If you’ve used Royal London before, you can also leave a review and share your experience.

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Royal London Pension reviews (113)

Problems accessing my pension

Have had problems with accessing my pension.Sent all relevant paperwork off to royal london only to be informed after two weeks of myself phoning them that they hadn't received part of the paperwork.I had an annuity set up via Royal london but it cannot proceed as the annuity provider has been waiting for royal london to respond to their e-mails since mid November.Have filed a complaint about all the problems and am getting nowhere with it all. Reviewed on: 14th January 2023

no action

I have been waiting for a month now for an estimate on my pension and despite each time saying that it has been posted I have still not received anything. All other post reaches my house on time so what is going on??? I can see me having to get a solicitor involved. Reviewed on: 9th December 2022

Loses made on pension funds

I lost £6k from my pension fund due to RL taking their eye of the ball , I am still waiting for a reply to my concerns and they charged me for them making these loses ….. Reviewed on: 10th November 2022

Pension claims

Spending hours listening to a recorded message, never answers, never replies to e mails AVOID this company Reviewed on: 10th November 2022

Never answer calls or call back

Tried to call about sorting my late mothers account. Tried over 10 times and wasted hours in the queue. Tried call back option no one ever calls back. Dealt with so many good banks and insurance companies so why bother with RL. Reviewed on: 31st October 2022

Dont recommend

I’ve been enrolled there by my previous employer and after changing the job I started to search paperwork and the way to log in to their system. I emailed to them about 3 times, they always replied with the same email - here is the link, put there all details as we don’t know who you are. Fair enough, done it 3 times and never got a reply. Somehow I managed to login by myself after many attempts and the dashboard was not user friendly so I couldn’t find answers to my questions. I emailed them again and got the same reply with the link, completed my details - never heard from them, instead they sent me a huge envelope of paperwork via post. There was everything about Everything so I found that info confusing. There was no point emailing them again with my questions (which were not answered by that envelope) as it’s a complete waste of time. Instead I took me pension out by requesting my other pension provider to deal with it. It took 4 weeks and eventually I’m free from London royal and don’t have to get agitated about dealing with their links and awful service/ no service ever again. I was quite worried before as I thought I’ll never see my money again with this company. Stay Away from them if you can. Reviewed on: 20th October 2022

Avoid

Avoid this company. They do not care about any of their customers. They are morally void and will avoid paying you at all costs. If you get insurance and need to claim to they will find the most obscure reason not to pay based on their assumptions Reviewed on: 30th September 2022

Good calue

Sorted out a couple of pension policies in 2000 and there doing Nicely. Reviewed on: 15th September 2022

They refuse to transfer pension pot

It's been more than 3 months now and they are still stalling and delaying the movement of my pension pot to PensionBee. I've contacted them personally via email(on top of the PensionBee communication) and they asked for identification. It was provided and then they sent a second email asking the same. Their truly un-professional behaviour has reached scum like level. Definitely cannot trust them with my money. Would not recommend them at all. Reviewed on: 1st August 2022

They are making a pension transfer process very difficult

Decided to transfer my pension to another provider, but they are making it extremely difficult. At one point they sent me a letter with a form and no return address. Reviewed on: 31st July 2022

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