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Royal London: Pension reviews

Name: Pension
Rating: 3.13 (118 reviews)

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3.13

Based on 118 reviews, last reviewed 4th Sep 2026

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

22%

71%

Latest highest rating:

5

Excellent communication and performance, very happy... Excellent communication and performance, very happy with product and services.Annualised rate of return is competitive Reviewed on: 4th September 2026

Latest lowest rating:

1

I trusted this company with my pension, shocking!! I have 2 pensions with these, one set up by my company and the other that I opted out of SERPS with. I moved home a few years ago and didn’t get stat... Read more Reviewed on: 23rd July 2026

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About this product

Royal London offers personal and workplace pensions through financial advisers.

Your money is invested which means the value can go down as well as up and you may not get back what you put in. Royal London’s online service makes it easy for you to track your pension and make changes to your plan.

Royal London pension reviews help you find out what it’s really like to be a customer. If you’ve used Royal London before, you can also leave a review and share your experience.

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Royal London Pension reviews (118)

joke

opted out in october and i am still dealing with them to get refinded. absolute scammers Reviewed on: 21st February 2023

Avoid at all Costs - Be Warned

My wife has three pensions (AON, Scottish Widows and Royal London). The first two - no issues in drawing the pension out (would thoroughly recommend them). Royal London is a nightmare - held in queues for hours with no response then cut off. When she did get through they are putting up so many hurdles to get access to the money. Glad we have not got our main pensions with them or else we would be having solicitors involved. Just look above at how many negative ratings there are for them - says it all. Reviewed on: 20th February 2023

Stock Market up 10%, Pension Fund up 1% - Utter Disgrace

This company's fund managers do regular switches from investment funds within your managed portfolio which always has a bid offer spread and therefore every time they do it the investor loses at least 0.25%. If they left them where they were investors may have a chance of matching at least stock market gains. Since the start in 2022 stocks have gone up nearly 10% and pension gone up around 1% max. Total incompetence and looking to move it to a better company. Reviewed on: 4th February 2023

DO NOT by a pension with this compant

DO NOT get a pension with this company they have just lost 22% of my pension last year through miss management ,totally incompetent Reviewed on: 29th January 2023

Pension pay out delay

Over 2 months down the line and no further forward - delay after delay - are they going into administration? and I am never going to see my pension Reviewed on: 18th January 2023

Problems accessing my pension

Have had problems with accessing my pension.Sent all relevant paperwork off to royal london only to be informed after two weeks of myself phoning them that they hadn't received part of the paperwork.I had an annuity set up via Royal london but it cannot proceed as the annuity provider has been waiting for royal london to respond to their e-mails since mid November.Have filed a complaint about all the problems and am getting nowhere with it all. Reviewed on: 14th January 2023

no action

I have been waiting for a month now for an estimate on my pension and despite each time saying that it has been posted I have still not received anything. All other post reaches my house on time so what is going on??? I can see me having to get a solicitor involved. Reviewed on: 9th December 2022

Loses made on pension funds

I lost £6k from my pension fund due to RL taking their eye of the ball , I am still waiting for a reply to my concerns and they charged me for them making these loses ….. Reviewed on: 10th November 2022

Pension claims

Spending hours listening to a recorded message, never answers, never replies to e mails AVOID this company Reviewed on: 10th November 2022

Never answer calls or call back

Tried to call about sorting my late mothers account. Tried over 10 times and wasted hours in the queue. Tried call back option no one ever calls back. Dealt with so many good banks and insurance companies so why bother with RL. Reviewed on: 31st October 2022

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