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Royal London: Pension reviews

Name: Pension
Rating: 1.79 (101 reviews)

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1.77

Based on 101 reviews, last reviewed 3rd Jul 2025

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

17%

77%

Latest highest rating:

4

Good company with positive returns Good company with positive returns and clear and frequent communications with updates on market conditions and policy status Reviewed on: 13th June 2025

Latest lowest rating:

1

Cannot get my cash out I have been trying to cash in my pension pot with them for four months. Just goes round in circles. They clearly don't like paying out. VERY DISTURBIN... Read more Reviewed on: 3rd July 2025

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About this product

Royal London pension reviews are written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Royal London pension reviews to find out what life at Royal London is really like. If you hold this pension, we'd love you to write an honest review here too!

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Royal London Pension reviews (101)

customer service

Nobody at Royal London seems to know what they are doing. I have spent two days being passed from pillar to post to get some information, that is when I am not on hold for half an hour and then give up. I still haven't been able to get any sense out of anyone. Shocking service. Reviewed on: 27th November 2023

Stressed

Put in for my personal pensions May 2023. After months of filling in paperwork .Then they wanted more and more info that I had already sent then finally given dates that it would be in my account . That's right its not in my bank . .Now even more stressed. What does that tell you Reviewed on: 30th October 2023

Very poor

Don't believe there advisers they lie through there back teeth . I was told I would have my pension in 4 weeks . Still waiting . Don't believe there excuses Reviewed on: 27th October 2023

How to loose £100,000 .

Transfer value of two old CIS pension policies tanked from 600 to 500 thousand in six months.No explanation on letters and only explained when contacted.They use the usual evening out on returns dodge ,I wonder if they applied that logic to thie salaries. Reviewed on: 16th October 2023

Friendly and Helpful

My old pension was bought by RLIa while ago and they have been very. helpful ever since, informing me when payments start and when they will increase. so much so that I have a small local Govt fund and I shall see if I can add this into the fund. Reviewed on: 14th October 2023

Avoid like the plague!!

Absolutely avoid this company, like the plague. Trying to withdraw your lump sum pension, what a joke!!, so far i am in week 11 in the process, and always an excuse, as to why letters are not sent, or returned forms are not actioned - Continually blame the Royal Mail. Communication is zero. Currently I have personal information, now lost, which is now leaving me open to fraud. All apologies are just shallow. The stress this company causes is just unbelieveable. Be warned!! Reviewed on: 12th October 2023

Poor service and transfer process

Was forced to change company pension and transfer my previous one due to multiple costs, 4 times I have followed their process and it just doesn't work with out loads of work, poor secure email system, asking for the same information time and time again, I would stay away. Reviewed on: 14th August 2023

Very good service from Sharon smith

Sharon Smith dealt with my query very quickly and explained all I needed to know so glad I got through to her. Reviewed on: 9th August 2023

Poor Payers

My pension withdrawal has been going on since February 2023 and still has not been paid out. They are quick to have your money but not quick to give it back. Still jot resolved. I would never invest in them or recommend anyone investing in them. I don't even want to give them 1 star let alone 10. Reviewed on: 4th August 2023

Extremely poor service

I had to initiate the start of my pension process as they never contacted me. I have made over twenty phone calls as they never contact me. They forgot to send paperwork out to be signed. It is now three months after my retirement date and have received one pension payment. I have been told that they have paid the back pay to my pension start date. But no money has been paid into my account. They don't respond to my emails and when I phone I get through to a call center. Their service is absolutely shocking with no respect for their customers. I would in hindsight never use their service. They just don't care. Reviewed on: 3rd August 2023

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