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Royal London: Pension reviews

Name: Pension
Rating: 2.97 (113 reviews)

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2.97

Based on 113 reviews, last reviewed 9th Jul 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

20%

73%

Latest highest rating:

5

They were very helpfull and polite and patient with... They were very helpfull and polite and patient with me Reviewed on: 9th July 2026

Latest lowest rating:

1

6 months trying to transfer a pension out of Royal L... 6 months trying to transfer a pension out of Royal London. Response is chronically slow. You are on the phone on hold for hours before anyone picks up... Read more Reviewed on: 18th May 2026

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About this product

Royal London offers personal and workplace pensions through financial advisers.

Your money is invested which means the value can go down as well as up and you may not get back what you put in. Royal London’s online service makes it easy for you to track your pension and make changes to your plan.

Royal London pension reviews help you find out what it’s really like to be a customer. If you’ve used Royal London before, you can also leave a review and share your experience.

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Royal London Pension reviews (113)

Disgusting

Inherited a pension over a year ago and still waiting for the income to be released. Terrible customer services and no call backs as promised. Spent hours chasing paperwork that had been sent numerous times. 14 months on received part of the amount as it had been incorrectly taxed. Promised I will receive the income asked for originally and the balance not holding my breath have lost all faith in them. Terrible company. Stay well clear of these muppets. Reviewed on: 21st March 2024

lost me 42k pension overnight because off there bad...

lost me 42k pension overnight because off there bad management and cant explain why told me i would be payed out in 6 weeks now 7 months looking like ill never get my money from this mickey mouse company Reviewed on: 14th March 2024

poor service

was offered 72000 pounds as up lift two years told would make any difference if stayed with GAR and end term policy today the vaule on maturity is 58000 pounds stay well away from this company waiting times poor poor phone handlers and cocky managment with loads bad attiude Reviewed on: 11th March 2024

Appalling Customer Sevice

Customer service isn't great. Had zero response to email. Can't get through on the phone. Their interactive system isn't great, nor do they explain it to you. Staff unfriendly and unhelpful, had to keep calling back yo get help. Reviewed on: 13th February 2024

Terrible returns, policies and practices

Terrible returns, policies and practices. Difficult to use website and app. Changing investments or policy details was extremely challenging. I would have more in my pension if my contributions were literally kept under my mattress for the last decade. Reviewed on: 10th February 2024

Poor customer service experience.

Poor customer service experience. No help whatsoever trying to retrieve information regarding my previous pension scheme. Dealing through portal which is very difficult to use and totally not user friendly. Would not recommend. Reviewed on: 6th February 2024

Been robbed stay clear

Been robbed stay clear of these con men Reviewed on: 30th January 2024

Should have took my money to the bookies

December 2022 my pension pot stood at £43500 March 2023 my pension was at £35500 I lost 20%of my pension in 3 months no reason why still trying to sort things out through my pension advisor. Reviewed on: 22nd January 2024

Been robbed

Pension pay out date was 1st September 2023 it’s now January 19th 2024 still not received a penny just been told today my pension fund has jest lost 42 thousand pounds Reviewed on: 19th January 2024

Large loss of pension fund

No communication from royal London , took decisions on my pension without my knowledge ,when asked questions basically said tough ,lost over 35 % of my pension pot in 1year total disgrace . Reviewed on: 13th January 2024

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