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Royal London: Pension reviews

Name: Pension
Rating: 1.81 (103 reviews)

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1.78

Based on 103 reviews, last reviewed 19th Oct 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

76%

Latest highest rating:

4

Royal London are helpful and provide good value. Royal London are helpful and provide good value. Reviewed on: 7th September 2025

Latest lowest rating:

1

My pension pot is rapidly diminishing. My pension pot is rapidly diminishing. I have been trying now for 10 months to get to my pension pot from Royal London while there is something still ... Read more Reviewed on: 19th October 2025

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About this product

Royal London pension reviews are written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Royal London pension reviews to find out what life at Royal London is really like. If you hold this pension, we'd love you to write an honest review here too!

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Royal London Pension reviews (103)

Royal london lost £5000 of my pension in 1 year utte...

Royal london lost £5000 of my pension in 1 year utter disgrace Reviewed on: 8th January 2024

IT'S MY MONEY!

phone call after phone call. option after option. you have a list of 5 options BUT ALL require you buying another product to obtain any of the funds. My understanding, is that we are all allowed to draw down on our pensions once we turn 55 - not with these jokers. then add to injury, that since they purchased my old CIS pension, I've lost over £60,000 - DISGUSTNG! Reviewed on: 19th December 2023

customer service

Nobody at Royal London seems to know what they are doing. I have spent two days being passed from pillar to post to get some information, that is when I am not on hold for half an hour and then give up. I still haven't been able to get any sense out of anyone. Shocking service. Reviewed on: 27th November 2023

Stressed

Put in for my personal pensions May 2023. After months of filling in paperwork .Then they wanted more and more info that I had already sent then finally given dates that it would be in my account . That's right its not in my bank . .Now even more stressed. What does that tell you Reviewed on: 30th October 2023

Very poor

Don't believe there advisers they lie through there back teeth . I was told I would have my pension in 4 weeks . Still waiting . Don't believe there excuses Reviewed on: 27th October 2023

How to loose £100,000 .

Transfer value of two old CIS pension policies tanked from 600 to 500 thousand in six months.No explanation on letters and only explained when contacted.They use the usual evening out on returns dodge ,I wonder if they applied that logic to thie salaries. Reviewed on: 16th October 2023

Friendly and Helpful

My old pension was bought by RLIa while ago and they have been very. helpful ever since, informing me when payments start and when they will increase. so much so that I have a small local Govt fund and I shall see if I can add this into the fund. Reviewed on: 14th October 2023

Avoid like the plague!!

Absolutely avoid this company, like the plague. Trying to withdraw your lump sum pension, what a joke!!, so far i am in week 11 in the process, and always an excuse, as to why letters are not sent, or returned forms are not actioned - Continually blame the Royal Mail. Communication is zero. Currently I have personal information, now lost, which is now leaving me open to fraud. All apologies are just shallow. The stress this company causes is just unbelieveable. Be warned!! Reviewed on: 12th October 2023

Poor service and transfer process

Was forced to change company pension and transfer my previous one due to multiple costs, 4 times I have followed their process and it just doesn't work with out loads of work, poor secure email system, asking for the same information time and time again, I would stay away. Reviewed on: 14th August 2023

Very good service from Sharon smith

Sharon Smith dealt with my query very quickly and explained all I needed to know so glad I got through to her. Reviewed on: 9th August 2023

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