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Royal London: Pension reviews

Name: Pension
Rating: 3.13 (118 reviews)

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3.13

Based on 118 reviews, last reviewed 4th Sep 2026

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

22%

71%

Latest highest rating:

5

Excellent communication and performance, very happy... Excellent communication and performance, very happy with product and services.Annualised rate of return is competitive Reviewed on: 4th September 2026

Latest lowest rating:

1

I trusted this company with my pension, shocking!! I have 2 pensions with these, one set up by my company and the other that I opted out of SERPS with. I moved home a few years ago and didn’t get stat... Read more Reviewed on: 23rd July 2026

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About this product

Royal London offers personal and workplace pensions through financial advisers.

Your money is invested which means the value can go down as well as up and you may not get back what you put in. Royal London’s online service makes it easy for you to track your pension and make changes to your plan.

Royal London pension reviews help you find out what it’s really like to be a customer. If you’ve used Royal London before, you can also leave a review and share your experience.

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Royal London Pension reviews (118)

I can not get access to my pension.

I can not get access to my pension. Spoke to them 2 weeks ago and was promised an email within 48hrs. Chased it up several times (hrs waiting on phones) just to be told "sorry, we'll sort it out straight away", and they still haven't. What can you do? I took the pension out years ago, way before reviews were a thing. I certainly wouldn't recommend them now. Reviewed on: 13th June 2024

great pensions provider i have had policies with roy...

great pensions provider i have had policies with royal london since 2004. Reviewed on: 23rd May 2024

Excellent life insurance benefit

Provides excellent life insurance benefits within the pension scheme if your unlucky enough to die whilst in service. This part was paid out quickly and efficiently. However, with the pension itself I was waiting and having to send excessive information. They did sort this out in the end though. Reviewed on: 20th May 2024

professional and solid pension firm with great advice

professional and solid pension firm with great advice Reviewed on: 15th April 2024

fees are high but good selection of funds and the pr...

fees are high but good selection of funds and the profit sharing is nice Reviewed on: 13th April 2024

Disgusting

Inherited a pension over a year ago and still waiting for the income to be released. Terrible customer services and no call backs as promised. Spent hours chasing paperwork that had been sent numerous times. 14 months on received part of the amount as it had been incorrectly taxed. Promised I will receive the income asked for originally and the balance not holding my breath have lost all faith in them. Terrible company. Stay well clear of these muppets. Reviewed on: 21st March 2024

lost me 42k pension overnight because off there bad...

lost me 42k pension overnight because off there bad management and cant explain why told me i would be payed out in 6 weeks now 7 months looking like ill never get my money from this mickey mouse company Reviewed on: 14th March 2024

poor service

was offered 72000 pounds as up lift two years told would make any difference if stayed with GAR and end term policy today the vaule on maturity is 58000 pounds stay well away from this company waiting times poor poor phone handlers and cocky managment with loads bad attiude Reviewed on: 11th March 2024

Appalling Customer Sevice

Customer service isn't great. Had zero response to email. Can't get through on the phone. Their interactive system isn't great, nor do they explain it to you. Staff unfriendly and unhelpful, had to keep calling back yo get help. Reviewed on: 13th February 2024

Terrible returns, policies and practices

Terrible returns, policies and practices. Difficult to use website and app. Changing investments or policy details was extremely challenging. I would have more in my pension if my contributions were literally kept under my mattress for the last decade. Reviewed on: 10th February 2024

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