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Marcus A

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All reviews (2)

Review of the RAC, Breakdown cover:

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Do not join RAC

Been paying for over 12cmths today had a burst tyre. Took me over 45 minutes to get through went round the automated system 8 times finally got through put on hold another 12 mins on told got cut off. Had to ring bk and wait and wait go through to a nice lady who said there system was down. Which is annoying as it pointed you to the we'd site only which didn't work! Booked my car in told that one of two things could happen either they send out a local tyre guy charging 3 times the value of the tyre or they tow me. I said don't you change tyres so wasn't hopeful. Gets a phone call 30 mins later l can send a guy with a tyre at a cost of just under 200 now or you can wait till 9.30pm I'm a disabled lady can't wall far and my car was in a secluded spot and l felt vunrable with all the stress my asthma kicked off and l was in a lot of pain as l was very cold. My phone battery was dying after trying for nearly an hour to get through. I'vI'had an update its now 9.40 till 11pm thats priority from 4.30pm Ive come across a forum on Facebook and the comments of customers experiance are utterly appalling! I will be cancelling my policy and I'd never use this scam company again. Reviewed on: 17th November 2025

Review of the Royal London, Pension:

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Appalling Customer Sevice

Customer service isn't great. Had zero response to email. Can't get through on the phone. Their interactive system isn't great, nor do they explain it to you. Staff unfriendly and unhelpful, had to keep calling back yo get help. Reviewed on: 13th February 2024

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