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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.34 (525 reviews)

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4.33

Based on 525 reviews, last reviewed 22nd Feb 2025

204% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

70%

13%

Latest highest rating:

5

No troubles with Saffron, staff are very knowledgeab... No troubles with Saffron, staff are very knowledgeable with their mortgages and very polite advising clients on new mortgage rates. Although disappo... Read more Reviewed on: 22nd February 2025

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Buying a new home is an exciting time for anyone, but finding the right mortgage product can be difficult. We collect Saffron Building Society mortgage reviews to help you make an informed decision when finding the right lender for you.

Saffron Building Society is a mutual organisation offering a wide range of mortgage products. Before taking out a mortgage product make sure that you’re confident with the terms, conditions and interest rates. Always consult the lender or an independent advisor if you need help understanding your options.

Are you interested in Saffron Building Society mortgages? Find out what mortgage products borrowers have taken out and if they have been satisfied with their choice. Learn more about the application process and customer service. Find out if borrowers would recommend the Society. All of this and more can be found in our Saffron Building Society mortgage reviews.

Did Saffron Building Society help you buy your dream home? Tell us about your experience with the lender. Was the application process easy to understand? Was the team at Saffron Building Society friendly and helpful? Has the lender kept you up to date with any important mortgage news or changes? Would you recommend the lender and mortgage product to family and friends? Whether good or bad, write an honest Saffron Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Saffron Building Society Mortgages reviews (525)

Review of the Saffron Building Society, Mortgages:

Very impressed!

I’m always very impressed when I call customer services whether it is in relation to my savings or mortgage account. Reviewed on: 16th January 2024

Wonderful, efficient service

It was wonderful to speak to a human being who was not only extremely pleasant, but highly efficient. It is a great improvement on the service I receive from my High Street Bank Reviewed on: 29th January 2025

Knowledgeable and professional..

Kim from Retentions receives 5 stars. She was very knowledgeable and professional over the phone. It was a pleasure to deal with her. Saffron, however, scored a "neutral" score for "value for money". It is great that they have products for overseas residents, but it is a shame their rates are not competitive when compared to their domestic market products. Reviewed on: 28th January 2025

Exactly optional customer service from Lisa.

Exactly optional customer service from Lisa. Where there is an opportunity to improve is to make your retention rates more competitive vs other lenders. If you could put in place a small fee to offset the rate change this may be a better approach. Reviewed on: 28th January 2025

friendly service

Service personnel are always friendly, helpful and answer the questions quickly and efficiently Reviewed on: 28th January 2025

Rates are not so good

good customer service but your rates are quite high Reviewed on: 28th January 2025

Great service, solid products, actual humans

I've been with Saffron for almost 5 years. They were one of the few that could offer the financial product I needed. But over those years the communication has been excellent, and today I called them and a human being answered straight away! That is unheard of these days. Great service, solid products, and long may building societies continue to exist in this country. Reviewed on: 28th January 2025

Knowledgeable and friendly

Rang to switch product, phone was answered quickly by a friendly, knowledgeable and thorough rep Reviewed on: 28th January 2025

Warm, knowledgeable and friendly

Warm, knowledgeable and friendly Reviewed on: 28th January 2025

Excepcionoal customer service and quick in responding.

Excepcionoal customer service and quick in responding. Reviewed on: 27th January 2025

Spoke to Lisa excellent customer service

Spoke to Lisa excellent customer service Reviewed on: 27th January 2025

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