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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.47 (670 reviews)

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4.48

Based on 670 reviews, last reviewed 5th Jun 2025

39% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

76%

11%

Latest highest rating:

5

Very Friendly, helpful service as always. Very Friendly, helpful service as always. The only building society/bank where you can actually speak to a British person, who can help you without be... Read more Reviewed on: 4th June 2025

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Buying a new home is an exciting time for anyone, but finding the right mortgage product can be difficult. We collect Saffron Building Society mortgage reviews to help you make an informed decision when finding the right lender for you.

Saffron Building Society is a mutual organisation offering a wide range of mortgage products. Before taking out a mortgage product make sure that you’re confident with the terms, conditions and interest rates. Always consult the lender or an independent advisor if you need help understanding your options.

Are you interested in Saffron Building Society mortgages? Find out what mortgage products borrowers have taken out and if they have been satisfied with their choice. Learn more about the application process and customer service. Find out if borrowers would recommend the Society. All of this and more can be found in our Saffron Building Society mortgage reviews.

Did Saffron Building Society help you buy your dream home? Tell us about your experience with the lender. Was the application process easy to understand? Was the team at Saffron Building Society friendly and helpful? Has the lender kept you up to date with any important mortgage news or changes? Would you recommend the lender and mortgage product to family and friends? Whether good or bad, write an honest Saffron Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Saffron Building Society Mortgages reviews (670)

Review of the Saffron Building Society, Mortgages:

Always friendly but efficient

I've had my mortgage with the Saffron for a little longer than I care to remember. I've not looked to switch as the rate is competitive and the staff are always great with me which I appreciate. Reviewed on: 29th November 2015

Took such a long time to get through the hoops of ge...

Took such a long time to get through the hoops of getting the mortgage in the first place, relevant paperwork we supplied kept running out of date and we had to keep starting again- we nearly lost the property. In fact, it was only when we told our agent to forget it and find another lender that you approved our application immediately. Reviewed on: 5th June 2025

Very Friendly, helpful service as always.

Very Friendly, helpful service as always. The only building society/bank where you can actually speak to a British person, who can help you without being transferred to 10 million different non english speaking random people who just pass you on to someone else. NOONE at Saffron has ever failed to help me and I am a pain, as I am always wanting to no someone. The ONLY challenging thing with Saffron is that I keep asking to have the info emailed to access the saffron APP but the email never arrives. No matter, because I can ring Saffron and be helped that way. Brilliant service - thank you all very much :-) Reviewed on: 4th June 2025

Lisa and staff very informative and friendly always...

Lisa and staff very informative and friendly always welling to help Reviewed on: 4th June 2025

Excellent service I contacted Saffron B S to port my...

Excellent service I contacted Saffron B S to port my existing Mortgage and apply for a Top Up to buy a new build house, I spoke to Kimberley Willett, Retentions Adviser who went through everything that was needed to apply for the Mortgage, Kim gave me advice on the options available to me and went through everything with me! Much appreciated ! Reviewed on: 3rd June 2025

Customer Service Experiences

I needed to speak to someone on about 4-5 occasions during the last 5 months and much to my surprise I always got the same person. This gave me much confidence in the service. It felt like dealing with a family run company where my concerns were important Reviewed on: 3rd June 2025

Lisa the Hero.

Lisa Howard is an absolute asset to your company. The Communication from underwriters was ok, and the fees are expected, but Lisa Howard is exceptional. One of the few people ive dealt with in customer service who seems to genuinely care about the lives of customers. She is personable, informative and most importantly - seems a genuinely decent person. Having worked in customer service before, i know from experience the job is very rarely about outcomes - particularly those you cant control. Its about making customers feel like someone is actually interested in solving their problem and is doing their level best, which is exactly how i felt. 5* for Lisa. Give her some of the extra mortgage fees im giving you... Reviewed on: 2nd June 2025

Mortgage Product Review

Kim Willett was superb . She was very informative and helpful . She also had a cheerful voice which was nice to hear . Kim is a credit to the Saffron Team . Well done ! Reviewed on: 30th May 2025

Mortgage retention

Firstly, you can speak to someone with very little effort, then your are dealt with great customer service and information is passed on with clarity and knowledge. all around service is excellent. Reviewed on: 30th May 2025

Super efficient and helpful.

Super efficient and helpful. Kim kept me up to date throughout and was really proactive. Reviewed on: 30th May 2025

Very friendly, knowledgeable, received all informati...

Very friendly, knowledgeable, received all information I've asked for Reviewed on: 29th May 2025

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