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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (972 reviews)

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4.66

Based on 971 reviews, last reviewed 16th Mar 2026

17% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

My options were clearly explained to me. My options were clearly explained to me. When I first called the retention dept. Was busy but they phoned me back as promised. Reviewed on: 16th March 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (972)

I dealt with very very helpful women especially Hele...

I dealt with very very helpful women especially Helen Coe who made everything easy to sort out Reviewed on: 21st February 2024

EXCELLENT SERVICE FROM SAFFRON BUILDING SOCIETY.

When I first got the mortgage I was provided with clear information on a single sheet showing amounts to be paid off the original debt, interest paid etc for each year.The amount they anticipated I would have to pay whenthe fix rate ended and I had a variable rate to deal with was predicted. I have now been given another 5 year fixed mortgage and in spite of recent B.O.E. interest rate rises the monthly patmnts are not too dissimilar to said predicted payments so I am very happy with that. Rosana, who helped me arrange this new mortgage product was patient, courteous and informative. I am very happy all round with the service I received. Reviewed on: 21st February 2024

Prompt and efficient answered queries

Prompt and efficient answered queries Reviewed on: 21st February 2024

Great Service

Gabby was very helpful and sorted out my remortgage very quickly. Reviewed on: 8th February 2024

However, the process of remortgage are inadequate.

It was a substantial and good experience throughout these 5 years. We never had an issue with Saffron. Reviewed on: 8th February 2024

Great advice on remortgaging our Buy-to-Lets

Very efficient service offering us the 2 possible options for remortgaging Reviewed on: 8th February 2024

BTL Mortgage Product Transfer Experience

Friendly and prompt response and ability to talk to a knowledgeable person very quickly which is appreciated. Administratively still requiring wet signatures is tedious and not ideal for the environment. Product transfer options limited and uncompetitive. Reviewed on: 8th February 2024

Saffron team were very prompt in answering questions...

Saffron team were very prompt in answering questions, explaining options and next steps. Reviewed on: 7th February 2024

When you call, people are very personable and helpful.

When you call, people are very personable and helpful. Very human! Reviewed on: 6th February 2024

I have been with saffron BS for approaching 11 years...

I have been with saffron BS for approaching 11 years, and I have always received a good level of service, same goes for the mortgage deal switch I have just completed. Reviewed on: 30th January 2024

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