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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

Verified source

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Helpful staff and I didn’t have to wait in a...

Helpful staff and I didn’t have to wait in a que Reviewed on: 28th November 2024

THE MOST stressful experience

Was THE MOST stressful experience caused by incompetence, delays caused us to pay more money, any commissioned you received should have been zoid! Apart from 1 individual who tried their very best to help us, I have never dealt with such a disorganised lender. Even our solicitor is who deals with 100s of cases said Saffron were the worst she'd ever had the displeasure to deal with! Says a lot really. Reviewed on: 28th November 2024

Service that is rare to come by these days

Ann was great. She set a diary note and called me back the next day. Service that is rare to come by these days. Reviewed on: 28th November 2024

Great customer service, could have better mortgages tho

Great customer service, just a shame the products aren't more competitive (especially for long-standing customers). Reviewed on: 28th November 2024

Very helpful staff.

Very helpful staff. Good understanding of product Reviewed on: 25th November 2024

Useless too slow no knowledge of customer service an...

Useless too slow no knowledge of customer service and still waiting for a reply Reviewed on: 20th November 2024

Efficient, helpful, lovely staff.

Saffron building society have given us our self build mortgage. When we want to access more money we fill out a form, send photos and book a valuation. We've done this 3 times so far and each time our emails are answered very quickly, valuation company phone quickly afterwards and it's just a very straightforward, efficient process with really lovely helpful staff. Reviewed on: 20th November 2024

Great, nice and easy mortgage provider

Kim was great, looked into my file and updated the necessary details. Reviewed on: 7th November 2024

Customer Experience

Overall extremely slow - it took several (on average 5) before anything sent to you was even looked at never mind actioned. This gave rise to a very poor and stressful customer experience. And then there was delay at your end setting up the DD - resulting in a warning letter from your collections department! Not a good introduction to Saffron. Reviewed on: 7th November 2024

Excellent customer service.

Excellent customer service. Knowledgeable polite and friendly and easy availability compared to other banks Reviewed on: 5th November 2024

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