Write a review

Newsletter

Go to business site

Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1126 reviews)

View other Saffron Building Society products

4.75

Based on 1,126 reviews, last reviewed 11th Sep 2026

27% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Efficient clear advice on process and options Very clear process and steps set out. I was able to speak to someone very quickly and efficiently. Reviewed on: 11th September 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

Verified source

Visit provider site Read all reviews Write a review

About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Saffron Building Society Mortgages reviews (1126)

I rang to amend the bank details for our Direct Debi...

I rang to amend the bank details for our Direct Debit on our monthly mortgage payment. The lady was very helpful and we made the changes with no problems. Very fast service and wasn’t on hold for long which is always a bonus! Reviewed on: 29th January 2025

Wonderful, efficient service

It was wonderful to speak to a human being who was not only extremely pleasant, but highly efficient. It is a great improvement on the service I receive from my High Street Bank Reviewed on: 29th January 2025

Knowledgeable and professional..

Kim from Retentions receives 5 stars. She was very knowledgeable and professional over the phone. It was a pleasure to deal with her. Saffron, however, scored a "neutral" score for "value for money". It is great that they have products for overseas residents, but it is a shame their rates are not competitive when compared to their domestic market products. Reviewed on: 28th January 2025

Exactly optional customer service from Lisa.

Exactly optional customer service from Lisa. Where there is an opportunity to improve is to make your retention rates more competitive vs other lenders. If you could put in place a small fee to offset the rate change this may be a better approach. Reviewed on: 28th January 2025

friendly service

Service personnel are always friendly, helpful and answer the questions quickly and efficiently Reviewed on: 28th January 2025

Rates are not so good

good customer service but your rates are quite high Reviewed on: 28th January 2025

Great service, solid products, actual humans

I've been with Saffron for almost 5 years. They were one of the few that could offer the financial product I needed. But over those years the communication has been excellent, and today I called them and a human being answered straight away! That is unheard of these days. Great service, solid products, and long may building societies continue to exist in this country. Reviewed on: 28th January 2025

Knowledgeable and friendly

Rang to switch product, phone was answered quickly by a friendly, knowledgeable and thorough rep Reviewed on: 28th January 2025

Warm, knowledgeable and friendly

Warm, knowledgeable and friendly Reviewed on: 28th January 2025

Excepcionoal customer service and quick in responding.

Excepcionoal customer service and quick in responding. Reviewed on: 27th January 2025

Do you have a different Saffron Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Lifetime Mortgage
from more 2 life 3.35 from 5 reviews
Mortgages
from Aldermore 3.32 from 8 reviews
Fixed Rate Mortgage
from Bank of Ireland 4.10 from 8 reviews

Want to see more from Saffron Building Society?

Savings
from Saffron Building Society 4.84 from 7374 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub