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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Great app and top customer service.

I was a member years ago then closed my accounts when I needed the money after moving from Birmingham to Portsmouth.and they accepted to reopen my account and the app is not lpleasant. Reviewed on: 11th December 2024

Saffron made my product switch easy.

Saffron made my product switch easy. They provided me with the information I needed to make an informed decision. The customer service is excellent, phones are answered quickly and staff are always extremely helpful. Reviewed on: 10th December 2024

Thankyou

For people not used to dealing with mortgages, decision making about mortgages is a nightmare. Every aspect of dealing with Saffron is positive and communication is clear, taking the stress out of the whole situation. Reviewed on: 10th December 2024

I received excellent service and advice

I received excellent service and advice Reviewed on: 10th December 2024

Could be more competitive with interest rates

Could be more competitive with interest rates Reviewed on: 10th December 2024

Fantastic

We have been with Saffron for a number of years and since day 1 the service has been fantastic (and really could not be better)! Reviewed on: 5th December 2024

Gabby has been very helpful

Gabby who has been dealing with me has been most helpful especially over this stressful time with mortgage rates going up a lot more then last time and has given me a product options that works for me. Reviewed on: 3rd December 2024

Good product but poor systems

I am very pleased with my mortgage product but recently a system error put my payment up when it should have gone down. Reviewed on: 2nd December 2024

Transfer from one product to another

I was hoping for a definitive response to my question about what products I might be able to transfer to once the current product expires but was informed this was time sensitive and I would have to wait until January for an answer. Reviewed on: 2nd December 2024

Welcoming and supportive

Saffron has been welcoming and supportive. The staff are are friendly and very efficient and the whole experience has been like joining a family of like minded people. Reviewed on: 28th November 2024

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