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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (972 reviews)

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4.66

Based on 972 reviews, last reviewed 18th Mar 2026

21% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Hands-on not automated Saffron offers a more manual retention process than some other lenders, but that being said, the speed to issue the offer was less than 24 hours. The ... Read more Reviewed on: 18th March 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (972)

Saffron have been great for me, their customer servi...

Saffron have been great for me, their customer service is always good. Reviewed on: 13th March 2024

When I Contact Saffron They Are Always Very Helpful.

When I Contact Saffron They Are Always Very Helpful. Every Member Of Staff I Have Spoken To Explain The Information So It Is More Easily To Understand. Reviewed on: 12th March 2024

User ID not working

I raised a case to reset my password. It still doesn't work and my account is locked. The first time I changed my password and the website hung for over 5 minutes and trying new temp password and changed password on a different device locked my account. After the second password reset my account locked on the first attempt to sign in using the Saffron generated password. I still have no access Reviewed on: 12th March 2024

Great service from the mortgage retention team

Great service from the mortgage retention team Reviewed on: 11th March 2024

Always helpful.

The lady I spoke with was very precise and very helpful. Gave me exactly what I needed as has her colleagues previously. Also got answered quite quickly when in queue. Reviewed on: 11th March 2024

Provided a mortgage when required - slightly expensi...

Provided a mortgage when required - slightly expensive compared with the market at the time. Reviewed on: 10th March 2024

I’ve been in luck to talk to Rosanna and Lisa Holden...

I’ve been in luck to talk to Rosanna and Lisa Holden and they helped me a lot with my product switch. Thank you for that! Reviewed on: 8th March 2024

the advisor i spoke to was really helpful and also m...

the advisor i spoke to was really helpful and also made me feel valued. she did not rush me at all on the call Reviewed on: 5th March 2024

very easy going with ease of contact and information...

very easy going with ease of contact and information being readily available. Reviewed on: 27th February 2024

Caring and helpful

Helped me when my husband died by sorting out a mortgage for me. My bank after being a customer for nearly 40 years did nit want to know. I am grateful to Saffron for coming to my rescue. Reviewed on: 26th February 2024

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