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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (1033 reviews)

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4.68

Based on 1,032 reviews, last reviewed 12th May 2026

16% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

I am very appreciative of Kim Willett's time and her... I am very appreciative of Kim Willett's time and her patience while explaining my mortgage changes and rates to me. Thank you Kim. Reviewed on: 12th May 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1033)

Great customer service

I’m really pleased that we stuck with Saffron for our next mortgage. The service I’ve received has been brilliant. Every time I’ve spoken to someone over the phone, they’ve always been really helpful. Then Leon Walker from the retentions team has given fantastic service from start to finish getting our mortgage sorted! Reviewed on: 6th August 2024

The mortgage process was inefficient and laborious

The process to open an expat buy to let mortgage with you was horrible. The requirements kept changing or being added to. We weren’t able to speak directly with you, which feels incredibly impersonal and just added even more to the inefficiency of it all, meaning any question took a week to answer. For the amount of money we paid you in fees, we should have had the direct dial of a liaison that helped manage the whole process. After finally getting the mortgage, I spoke to someone to get the online account open and they were extremely helpful, what a contrast! Reviewed on: 5th August 2024

Mortgage switch

Despite a letter going astray, once I contacted Saffron they dealt with my mortgage switch quickly and efficiently by email and online. Reviewed on: 5th August 2024

Keep checking rates people!

My initial mortgage rate was secured by a broker so easy first time round, but second time round not so much. The Customer services team are very good and helpful but I'm not impressed that now I have agree a new fixed rate which will start in November that it is down to me to regularly check the mortgage rates available between now and then?! Surely Saffron should advise you if a lower rate becomes available? Not great customer service that could potentially cost a lot each month if you are not vigilant and keep checking. Thought the customer always came first? Reviewed on: 25th July 2024

Thank you

Very helpful and understanding, thank you for listening to my request and the staff were all excellent. I will recommend friends and family to use Saffron Reviewed on: 23rd July 2024

Great service and good product knowledge!

Great service and good product knowledge! The staff are polite and friendly and good at understanding customer needs! Well done! Reviewed on: 19th July 2024

Efficiently dealt with, prompt service

Efficiently dealt with, prompt service Reviewed on: 18th July 2024

Helen Cooper of the Mortgage Redemption Service

We have had wonderful interactions especially with Helen Cooper of the Mortgage Redemption Service. Helen is always clear, friendly, supportive, encouraging and brilliant at helping us find a way through. We cannot thank her enough. Reviewed on: 18th July 2024

Great service & very supportive in difficult times

Easy to speak to and get through too. Good support when I had difficulties last year. Thank you Reviewed on: 18th July 2024

Customer service very supportive

Customer service very supportive Reviewed on: 17th July 2024

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