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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

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Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Happy with the service.

Happy with the service. One thing that I would like is to be able to do as a mortgage holder is to log in and view/manage my account online. Reviewed on: 11th January 2025

The whole process took a bit longer.

The whole process took a bit longer. But at the end everything completed very smoothly and the response of any enquiry by email or phone was very quick and professional. I would love to appreciate Marley Griffiths for her quick and helpful response. Reviewed on: 10th January 2025

The staff were really helpful in sorting the PT manu...

The staff were really helpful in sorting the PT manually and efficient Reviewed on: 10th January 2025

No statements or communication.

No statements or communication. Mortgage up in May, would like to know what deals are available Reviewed on: 10th January 2025

It took a very long time and last minute question an...

It took a very long time and last minute question and some of the questions it was unnecessary and because of that I had to pay to my lender fare to much till the new loan confirmed Reviewed on: 10th January 2025

The advisors where very helpfull

The advisors where very helpfull Reviewed on: 9th January 2025

Excellent advice

Excellent and clear advice, which saved a lot of time and worry Reviewed on: 8th January 2025

Changing Mortgage to an Alternative Product

The entire process was straightforward, the team explained how changing the rate would work. Just all round nice experience. Reviewed on: 27th December 2024

Everything i have needed anything from Saffron ot ha...

Everything i have needed anything from Saffron ot has always been very easy and explained very well. Would definitely recommend to others. Reviewed on: 18th December 2024

Hard work, changing criteria and ZERO flexibility

Hard work (which isn't an issue), however the changing of criteria is hard to stomach. Also the speed they do things is mind blowing, rather than asking a load of questions they spent multiple weeks with a single question each time. Reviewed on: 18th December 2024

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