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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (1033 reviews)

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4.68

Based on 1,032 reviews, last reviewed 12th May 2026

16% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

I am very appreciative of Kim Willett's time and her... I am very appreciative of Kim Willett's time and her patience while explaining my mortgage changes and rates to me. Thank you Kim. Reviewed on: 12th May 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1033)

friendly and helpful customer service

friendly and helpful customer service Reviewed on: 8th October 2024

I like this business.

I like this business. Very good customer service - responding to phone calls, emails etc. Reasonable choice of products. Feels like a small but professional building society. Reviewed on: 8th October 2024

Lisa Howard was extremely helpful thank you.

Lisa Howard was amazing and made sure that I understood everything about my questions after my solicitor was not able to explain my questions. Lisa fully explained it and I now understand and came away happy and satisfied with the service from Lisa. Thank you. Reviewed on: 26th September 2024

A good mortgage at an excellent rate.

A good mortgage at an excellent rate. Reviewed on: 26th September 2024

Changing fixed rate deal

I changed my fixed rate deal to take advantage of the lower rates offered. This was dealt with within 24 hours which gave me considerable peace of mind. Reviewed on: 23rd September 2024

Helpful and friendly advisor

The advisor was very helpful, friendly and explained my options fully. Reviewed on: 22nd September 2024

Excellent customer service.

Excellent customer service. Phone is answered promptly and the person who answers is helpful and provides the information I need Reviewed on: 21st September 2024

Alwa.ys friendly and helpful

Every time I have to speak to someone, they are always friendly and helpful. The best thing is that the phone is answered with little or no waiting time. We are very happy with Saffron. Reviewed on: 16th September 2024

New business team are incompetent and slow.

New business team are incompetent and slow. Reviewed on: 13th September 2024

When you need a little extra help - Talk to Saffron.

A very helpful service provided by a very professional company. Reviewed on: 7th September 2024

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