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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Mortgages now

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Saffron Building Society Mortgages reviews (1084)

Fantastic First Impression!

Today is my first day as a Mortgage Customer with Saffron Building Society. I have just received my welcome email with my User ID to log into my online account. But I was having problem login in. So, I decided to call Customer services for assistance. I felt so pleased to have had Alannah on the other side of the line! She was so helpful, knowledgeable and professional. She talked me through the process so patiently. She didn't leave me until she was sure that I was successfully logged in. She gave me an excellent first impression of Saffron Building Society. And she even exceeded my expectations. ~ Mr G.O. Solarin (A/c. No. 109711218) Reviewed on: 23rd January 2025

Saffron Self Build - Well Managed

Saffron have been very good at managing my self-build mortgage. They lost my business at the end of that by not providing a replacement product quote at a comprable price in a speedy manner, however the mortgage servicing team have worked very quickly to provide all the necessary details to the new provider Reviewed on: 22nd January 2025

Lookin to renew my mortgage.

Lookin to renew my mortgage. The first person I spoke to passed on the info I gave to Lisa who rang me promptly the following day and was very friendly and informative. Reviewed on: 21st January 2025

Great experience with Lisa

Lisa was extremely helpful, answered all of my questions and took the time to explain everything to me Reviewed on: 21st January 2025

Very helpful and consistent advice given over the te...

Very helpful and consistent advice given over the telephone. Reviewed on: 21st January 2025

Always brilliant customer service.

Always brilliant customer service. Rates are poor though Reviewed on: 20th January 2025

Good friendly phone conversation

Good friendly phone conversation Reviewed on: 17th January 2025

Expat Landlord

For my situation being an Expat landlord not that many choices but always friendly informed staff and really helpful and very reactive. Reviewed on: 17th January 2025

Poor response from extension team.

Poor response from extension team. Reviewed on: 15th January 2025

terrible experience.

terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your company again. Reviewed on: 14th January 2025

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