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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Knowledgeable and professional..

Kim from Retentions receives 5 stars. She was very knowledgeable and professional over the phone. It was a pleasure to deal with her. Saffron, however, scored a "neutral" score for "value for money". It is great that they have products for overseas residents, but it is a shame their rates are not competitive when compared to their domestic market products. Reviewed on: 28th January 2025

Exactly optional customer service from Lisa.

Exactly optional customer service from Lisa. Where there is an opportunity to improve is to make your retention rates more competitive vs other lenders. If you could put in place a small fee to offset the rate change this may be a better approach. Reviewed on: 28th January 2025

friendly service

Service personnel are always friendly, helpful and answer the questions quickly and efficiently Reviewed on: 28th January 2025

Rates are not so good

good customer service but your rates are quite high Reviewed on: 28th January 2025

Great service, solid products, actual humans

I've been with Saffron for almost 5 years. They were one of the few that could offer the financial product I needed. But over those years the communication has been excellent, and today I called them and a human being answered straight away! That is unheard of these days. Great service, solid products, and long may building societies continue to exist in this country. Reviewed on: 28th January 2025

Knowledgeable and friendly

Rang to switch product, phone was answered quickly by a friendly, knowledgeable and thorough rep Reviewed on: 28th January 2025

Warm, knowledgeable and friendly

Warm, knowledgeable and friendly Reviewed on: 28th January 2025

Excepcionoal customer service and quick in responding.

Excepcionoal customer service and quick in responding. Reviewed on: 27th January 2025

Spoke to Lisa excellent customer service

Spoke to Lisa excellent customer service Reviewed on: 27th January 2025

Excellent product, and professional customer service.

Excellent product, and professional customer service. Always helpful, always friendly. Reviewed on: 24th January 2025

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