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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1126 reviews)

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4.75

Based on 1,126 reviews, last reviewed 11th Sep 2026

27% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Efficient clear advice on process and options Very clear process and steps set out. I was able to speak to someone very quickly and efficiently. Reviewed on: 11th September 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

Verified source

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1126)

Great customer service

Kim was so helpful and friendly and really explained everything to me without making it all sound too complicated. Reviewed on: 28th February 2025

Lisa was excellent and very pleasant.

Lisa was excellent and very pleasant. Reviewed on: 28th February 2025

Very friendly customer service and professional appr...

Very friendly customer service and professional approach- felt very comfortable discussing my mortgage Reviewed on: 28th February 2025

Excelent Customer Service

Financial Advisor rang in good time and clarified everything that needed to be done. Excellent service! Reviewed on: 28th February 2025

Kim was very helpful and patient on the phone and ex...

Kim was very helpful and patient on the phone and explained my options clearly Reviewed on: 28th February 2025

I’ve been dealing with Helen Coe for approx 12 month...

I’ve been dealing with Helen Coe for approx 12 months and during that period she has dealt with me/account empathetically, with understanding and professionally. She has been fantastic! Reviewed on: 28th February 2025

Excellent customer service provided by Lisa

Lisa provided an excellent customer service to me this morning. She was so helpful and provided all what I needed. She was professional, friendly and helpful. Thank you Reviewed on: 27th February 2025

Kim Willet was knowledgeable and helpful.

Kim Willet was knowledgeable and helpful. Reviewed on: 26th February 2025

Lisa Howard was exceptionally helpful and sorted out...

Lisa Howard was exceptionally helpful and sorted out my problem very efficiently. Reviewed on: 25th February 2025

Spoke to Lisa who was excellent, very helpful and di...

Spoke to Lisa who was excellent, very helpful and displays great customer service. Hope I get her again to help when I need it. Reviewed on: 25th February 2025

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