Write a review

Go to business site

Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (1033 reviews)

View other Saffron Building Society products

4.68

Based on 1,032 reviews, last reviewed 12th May 2026

16% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

I am very appreciative of Kim Willett's time and her... I am very appreciative of Kim Willett's time and her patience while explaining my mortgage changes and rates to me. Thank you Kim. Reviewed on: 12th May 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

Visit provider site Read all reviews Write a review

About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Saffron Building Society Mortgages reviews (1033)

THE MOST stressful experience

Was THE MOST stressful experience caused by incompetence, delays caused us to pay more money, any commissioned you received should have been zoid! Apart from 1 individual who tried their very best to help us, I have never dealt with such a disorganised lender. Even our solicitor is who deals with 100s of cases said Saffron were the worst she'd ever had the displeasure to deal with! Says a lot really. Reviewed on: 28th November 2024

Service that is rare to come by these days

Ann was great. She set a diary note and called me back the next day. Service that is rare to come by these days. Reviewed on: 28th November 2024

Great customer service, could have better mortgages tho

Great customer service, just a shame the products aren't more competitive (especially for long-standing customers). Reviewed on: 28th November 2024

Very helpful staff.

Very helpful staff. Good understanding of product Reviewed on: 25th November 2024

Useless too slow no knowledge of customer service an...

Useless too slow no knowledge of customer service and still waiting for a reply Reviewed on: 20th November 2024

Efficient, helpful, lovely staff.

Saffron building society have given us our self build mortgage. When we want to access more money we fill out a form, send photos and book a valuation. We've done this 3 times so far and each time our emails are answered very quickly, valuation company phone quickly afterwards and it's just a very straightforward, efficient process with really lovely helpful staff. Reviewed on: 20th November 2024

Great, nice and easy mortgage provider

Kim was great, looked into my file and updated the necessary details. Reviewed on: 7th November 2024

Customer Experience

Overall extremely slow - it took several (on average 5) before anything sent to you was even looked at never mind actioned. This gave rise to a very poor and stressful customer experience. And then there was delay at your end setting up the DD - resulting in a warning letter from your collections department! Not a good introduction to Saffron. Reviewed on: 7th November 2024

Excellent customer service.

Excellent customer service. Knowledgeable polite and friendly and easy availability compared to other banks Reviewed on: 5th November 2024

Nice agents.

Nice agents. Everything clear from the start Reviewed on: 4th November 2024

Do you have a different Saffron Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Vernon Building Society 4.87 from 595 reviews
Mortgages
from Virgin Money 3.10 from 92 reviews
Mortgages
from Nottingham Building Society 4.92 from 28 reviews

Want to see more from Saffron Building Society?

Savings
from Saffron Building Society 4.77 from 6630 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub