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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (974 reviews)

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4.66

Based on 972 reviews, last reviewed 18th Mar 2026

21% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

Hands-on not automated Saffron offers a more manual retention process than some other lenders, but that being said, the speed to issue the offer was less than 24 hours. The ... Read more Reviewed on: 18th March 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (974)

Customer service very supportive

Customer service very supportive Reviewed on: 17th July 2024

The team are all extremely friendly, helpful and pro...

The team are all extremely friendly, helpful and professional but unfortunately the rules that are out of their control are not always fair. The mortgage rate is always on the higher side of lenders Reviewed on: 12th July 2024

We have had a good experience so far.

We have had a good experience so far. It was all alittle difficult for us but saffron last minute managed to help us with a product switch. Reviewed on: 9th July 2024

good communication and cervices, i got good experience

good communication and cervices, i got good experience Reviewed on: 5th July 2024

Excellent customer service

The customer service has been very efficient and friendly, especially Rosanna Nahome. Reviewed on: 2nd July 2024

THE LADY LISA WAS EXCEPTIONAL IN THE WAY SHE GUIDED...

THE LADY LISA WAS EXCEPTIONAL IN THE WAY SHE GUIDED ME THROUGH THE PROCESS Reviewed on: 2nd July 2024

Very Good Service From Saffron.

Very Good Service From Saffron. Happy With The Product We Have Selected. Reviewed on: 30th June 2024

Personal service - a rare thing today.

Leon and (earlier) his female colleagues made the process of moving from one deal to its replacement very clear. Good phone manner, no hiding behind IT. Traditional personal service. Happy client Reviewed on: 26th June 2024

Best mortgage company we have ever dealt with..

We have our mortgage with Saffron, we need to move as they can’t help us with our renewal but we wish they could, excellent company, human interaction with the loveliest of staff, this is something you don’t get elsewhere and it will be missed. Excellent customer service, I would have no hesitation in recommending Saffron and we will use them again as soon as we can for our mortgage. Reviewed on: 26th June 2024

! This was exemplary service, the best!

Lisa and Leon were most helpful, understanding and they had real personalities.,It was a joy to speak to them both. Reviewed on: 17th June 2024

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