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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

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Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Lisa Howard was very helpful answering all of my que...

Lisa Howard was very helpful answering all of my questions clearly and explaining things I was unsure of Reviewed on: 18th February 2025

Helpful service delivered with enthusiasm.

I was very impressed by the prompt and helpful service I received. All the information I was given was easy to understand and was delivered with patience and enthusiasm. I got the feeling that nothing was too much trouble and that they really wanted to help. Reviewed on: 18th February 2025

Great customer service

Great customer service and excellent advice and support provided at all times. Reviewed on: 17th February 2025

Lisa provide excellent service today, thanks you!

Lisa provide excellent service today, thanks you! Reviewed on: 17th February 2025

Very helpful staff (especially Anne Sleeper), quick...

Very helpful staff (especially Anne Sleeper), quick and efficient Reviewed on: 14th February 2025

Good English and product knowledge

Good English and product knowledge Reviewed on: 14th February 2025

Great service, clear communications.

Great service, clear communications. Thanks, Lisa. Mortgage rates seem rather high compared to competitors. Reviewed on: 14th February 2025

Excellent Customer Service

Experience with Saffron particularly around Customer Service has always been excellent. Patient and knowledgeable employees that are always happy to help. Reviewed on: 14th February 2025

Lady I spoke to on telephone was very helpful and po...

Lady I spoke to on telephone was very helpful and polite Reviewed on: 14th February 2025

Very helpful and polite advice.

Very helpful and polite advice. Able to answer all questions and deal promptly with our mortgage renewal. Reviewed on: 13th February 2025

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