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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Leon Walker and Anne Sleeper

Leon Walker, who dealt with our case originally, was incredibly supportive and very helpful. He guided us through the process and helped push our case through. Anne Sleeper, who picked up our case and managed our payments, was an absolute delight. I was very stressed about getting our next payment - Anne was so supportive and helped me get everything I needed. She also stayed late to ensure everything got to the underwriter to be reviewed the next day. Reviewed on: 21st February 2025

Very helpful and solved the problem at Hand

Very helpful and solved the problem at Hand Reviewed on: 21st February 2025

Everyone I have ever spoken too has been charming an...

Everyone I have ever spoken too has been charming and very helpful!!! Reviewed on: 20th February 2025

Helpful and Supportive

Attentive on the call to discuss options and provide the information Reviewed on: 20th February 2025

Ver helpful and polite, but products are limited and...

Ver helpful and polite, but products are limited and not competitive Reviewed on: 20th February 2025

Liza in retentions

Liza was professional knowledgeable and really easy to talk to. She was patient with me as I was digesting the information. A great brand ambassador.I felt like she had grasped my situation and whilst she didn't provide advice she was able to guide me and responded well to all of my questions. Reviewed on: 20th February 2025

Kim was very friendly and helpful.

Kim was very friendly and helpful. Reviewed on: 19th February 2025

Very good service

Very good service, a little awkward when going through initial self build criteria, but got there in the end. Reviewed on: 18th February 2025

We had a ring back call as arranged.

We had a ring back call as arranged. 2 people have tried to help us get on the APP but still can’t get on it Reviewed on: 18th February 2025

Very good experience With Lisa.

Very good experience With Lisa. Very informative Reviewed on: 18th February 2025

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