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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1126 reviews)

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4.75

Based on 1,125 reviews, last reviewed 10th Sep 2026

23% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Lisa was extremely friendly and helpful. Lisa was extremely friendly and helpful. Gave me what I needed quickly and efficiently Reviewed on: 10th September 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1126)

Speedy, clear, friendly and professional c...

Speedy responses with clear, friendly and professional communication. Reviewed on: 25th March 2025

I have called mortgage services on several occasions...

I have called mortgage services on several occasions and Lisa Howard and Anne Sleeper have always been so helpful and friendly. This is my 1st self build mortgage and today I spoke with Lisa. Lisa today went above and beyond to answer my questions in full. She even spoke with other departments to find out some of my answers for n regard to once my self build completes with next steps and mortgage options available. I can honestly say that speaking with Lisa and her colleagues is always a pleasure and so easy, never rushed or past around departments they always go the extra mile to ensure they do their best to make a daunting process feel more reassuring. I can not rate them high enough as always there to help. Please can you past my feedback to them as they really do deserve to know how amazing their service is in supporting Saffron clients on their 1st self build. Thank you so much for all your support. If you are thinking of a self build mortgage this the lender to go to as no automated calls just real people to talk too willing to support and go the extra mile. Reviewed on: 24th March 2025

Very helpful, many thanks, no i must'nt do anything!

Very helpful, many thanks, no i must'nt do anything!!!! Reviewed on: 24th March 2025

Kim was very helpful.

Kim was very helpful. System would not allow me to give husbands email address to do docusign which is frustrating. But that is a system issue not Kim’s fault. Reviewed on: 24th March 2025

Lisa was awesome and very helpful.

Lisa was awesome and very helpful. Highly recommend. Reviewed on: 24th March 2025

Very good customer service.

Very good customer service. Dealt with Lisa over the phone and re-mortgage sorted very quickly. Reviewed on: 24th March 2025

Helpful.

Helpful. Knowledgable. Good grasp of bottom lines! Well done. Reviewed on: 20th March 2025

Always helpful, brilliant service

Always helpful, brilliant service Reviewed on: 20th March 2025

I had a fantastic experience with Anne Sleeper today...

I had a fantastic experience with Anne Sleeper today, she was helpful, and efficient and had lots of empathy. Reviewed on: 20th March 2025

Kim was polite, friendly and super helpful.

Kim was polite, friendly and super helpful. I got all the information I needed. A 10/10 experience for me and very refreshing. Reviewed on: 19th March 2025

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