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Saffron Building Society: Mortgages reviews

View other Saffron Building Society products
4.75
Based on 1,084 reviews, last reviewed 10th Jul 2026
15% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
9%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026
Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026
Verified source
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Mortgages now

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Saffron Building Society Mortgages reviews (1084)

Very friendly customer service and professional appr...

5
Very friendly customer service and professional approach- felt very comfortable discussing my mortgage Reviewed on: 28th February 2025

Excelent Customer Service

5
Financial Advisor rang in good time and clarified everything that needed to be done. Excellent service! Reviewed on: 28th February 2025

Kim was very helpful and patient on the phone and ex...

5
Kim was very helpful and patient on the phone and explained my options clearly Reviewed on: 28th February 2025

I’ve been dealing with Helen Coe for approx 12 month...

5
I’ve been dealing with Helen Coe for approx 12 months and during that period she has dealt with me/account empathetically, with understanding and professionally. She has been fantastic! Reviewed on: 28th February 2025

Excellent customer service provided by Lisa

5
Lisa provided an excellent customer service to me this morning. She was so helpful and provided all what I needed. She was professional, friendly and helpful. Thank you Reviewed on: 27th February 2025

Kim Willet was knowledgeable and helpful.

5
Kim Willet was knowledgeable and helpful. Reviewed on: 26th February 2025

Lisa Howard was exceptionally helpful and sorted out...

5
Lisa Howard was exceptionally helpful and sorted out my problem very efficiently. Reviewed on: 25th February 2025

Spoke to Lisa who was excellent, very helpful and di...

5
Spoke to Lisa who was excellent, very helpful and displays great customer service. Hope I get her again to help when I need it. Reviewed on: 25th February 2025

Friendly and helpful advice Provided information req...

5
Friendly and helpful advice Provided information required Reviewed on: 24th February 2025

No troubles with Saffron, staff are very knowledgeab...

5
No troubles with Saffron, staff are very knowledgeable with their mortgages and very polite advising clients on new mortgage rates. Although disappointed my rates changed from a 2 year discount of 2.7% to 2.1% whiles receiving my mortgage offer this has forced me to look at other mortgage deals. Also disappointed Saffron do not offer a 2 year fixed rate for Expat BTL. Reviewed on: 22nd February 2025

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