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Chelsea Building Society: Mortgages reviews

Name: Mortgages
Rating: 2.33 (3 reviews)

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2.14

Based on 3 reviews, last reviewed 28th Feb 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

4 star

3 star

2 star

67%

Latest highest rating:

5

Brilliant service I've been with the Chelsea for several years now and in all of that time I can honestly say I have not had any bad experiences in my dealings with the... Read more Reviewed on: 16th March 2021

Latest lowest rating:

1

Outdated, awful customer service, careless staff and zero loyalty to long term customers Chelsea Building Society is really outdated, rigid and short sighted. There is absolutely zero loyalty towards long term customers and inflated intere... Read more Reviewed on: 28th February 2022

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About this product

Chelsea Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Chelsea Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Chelsea Building Society Mortgages reviews (3)

Outdated, awful customer service, careless staff and zero loyalty to long term customers

Chelsea Building Society is really outdated, rigid and short sighted. There is absolutely zero loyalty towards long term customers and inflated interest rates, not competitive at all with other lenders. Staff are inflexible, off hand and careless (sent my personal financial information to someone else’s email address). Highly recommend Canada Life as a much more liberal, professional and modern approach and much better interest rates. Reviewed on: 28th February 2022

Definitely not the greatest !

I àwant my exes name taking off what was 'our mortgage as it is only myself living here & paying it and has been for years, I enquired in branch about how to do this & then did as I was advised. I didn't receive an acknowledgement of my request so called customer services & explained the issue only to be spoken to in a way that was belittling & was refused my request due to my work circumstances. Apparently even though I'm the person that has always paid my mortgage I'm not deemed suitable to pay by myself ' but I always have ' !? So they won't take his name off my mortgage even though he has asked to be removed !! It's not so much that they won't but the way it was said and the fact they didn't have the good level of customer service to write or call to let me know & I had to call them. Not my idea of great service Reviewed on: 23rd August 2021

Brilliant service

I've been with the Chelsea for several years now and in all of that time I can honestly say I have not had any bad experiences in my dealings with the society. Staff are very knowledgeable, attentive and friendly in their conduct of their duties. The range of products on offer are very competitive and put the business where it is today amongst the ranks of financial institutions to deal with. Reviewed on: 16th March 2021

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