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Saffron Building Society: Mortgages reviews

View other Saffron Building Society products
4.75
Based on 1,084 reviews, last reviewed 10th Jul 2026
15% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
9%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026
Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026
Verified source
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Amazing knowledge or understanding of my query

5
Lisa is very knowledgable and has superb understanding of the process I asked about. Thank you! Reviewed on: 7th March 2025

Great customer service from Mortgage Retentions

5
Lisa H of the Mortgage Retentions team was very knowledgeable, helpful and professional in the way she interacted with me. She very patiently listened and provided information on possible options once my fixed rate comes to an end, even the options that were more hypothetical in nature. This decision is one of the bigger financial decisions I have to make during my lifetime and I appreciate the time Lisa gave me. Reviewed on: 7th March 2025

Great customer service

5
Throughout the process of securing my loan Kim was thorough, helpful and explained everything fully and simply Reviewed on: 6th March 2025

Saffron has always been helpful.

5
Saffron has always been helpful with any queries I have had and always on hand. Nothing is ever too much trouble. Kim today was, as has Lisa and others in the past, incredibly attentive. Reviewed on: 5th March 2025

was dealt with very professionally , very impressed

5
was dealt with very professionally , very impressed Reviewed on: 4th March 2025

Saffron is very thorough, and clearly care about the...

5
Saffron is very thorough, and clearly care about their customers. Lisa was of great help. Reviewed on: 4th March 2025

Excellent customer service, very nice to speak to, e...

5
Excellent customer service, very nice to speak to, explained everything i wanted to know, quick service and as customer services go it was definitley one of the better and easy services i have used. Lovely lady, recommend a pay rise Reviewed on: 4th March 2025

Lisa was very professional and helpful

5
Lisa was very professional and helpful Reviewed on: 3rd March 2025

Great customer service

5
Kim was so helpful and friendly and really explained everything to me without making it all sound too complicated. Reviewed on: 28th February 2025

Lisa was excellent and very pleasant.

5
Lisa was excellent and very pleasant. Reviewed on: 28th February 2025

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