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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (1032 reviews)

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4.68

Based on 1,032 reviews, last reviewed 12th May 2026

16% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

I am very appreciative of Kim Willett's time and her... I am very appreciative of Kim Willett's time and her patience while explaining my mortgage changes and rates to me. Thank you Kim. Reviewed on: 12th May 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1032)

Clear explanation on options available, very helpful

Clear explanation on options available, very helpful Reviewed on: 31st January 2025

Very informative staff

Each member of the saffron team has been extremely helpful and informative. They have been responsive and timely on all communications. Reviewed on: 31st January 2025

Gabbie was great / do expats get a good deal?

Gabbie was a pleasure and easy to deal with. Being an expat (even though I was born and lived in the UK for 27 years) then I'm not sure we get much of a range of products and if they are very competitive rates Reviewed on: 30th January 2025

Customer service.

Really excellent customer service. Mortgage rates not always as competitive as other banks. Reviewed on: 30th January 2025

calls answered promptly.

calls answered promptly. staff helpful Reviewed on: 30th January 2025

Stress free experinece

smooth communication, competitive rates Reviewed on: 30th January 2025

I rang to amend the bank details for our Direct Debi...

I rang to amend the bank details for our Direct Debit on our monthly mortgage payment. The lady was very helpful and we made the changes with no problems. Very fast service and wasn’t on hold for long which is always a bonus! Reviewed on: 29th January 2025

Wonderful, efficient service

It was wonderful to speak to a human being who was not only extremely pleasant, but highly efficient. It is a great improvement on the service I receive from my High Street Bank Reviewed on: 29th January 2025

Knowledgeable and professional..

Kim from Retentions receives 5 stars. She was very knowledgeable and professional over the phone. It was a pleasure to deal with her. Saffron, however, scored a "neutral" score for "value for money". It is great that they have products for overseas residents, but it is a shame their rates are not competitive when compared to their domestic market products. Reviewed on: 28th January 2025

Exactly optional customer service from Lisa.

Exactly optional customer service from Lisa. Where there is an opportunity to improve is to make your retention rates more competitive vs other lenders. If you could put in place a small fee to offset the rate change this may be a better approach. Reviewed on: 28th January 2025

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