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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (1032 reviews)

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4.68

Based on 1,031 reviews, last reviewed 11th May 2026

14% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

4

Kim was a pleasure to deal Kim was a pleasure to deal with although initially I was a tad confused : maybe I did not express what I was stating clearly enough? But we got there ... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1032)

Helpful and understanding

The person I spoke to - Lisa Holden - was very understanding and helpful. My mortgage period was due to end, it came at a particularly difficult time for me (bereavement). Lisa was understanding and helped to extend the period to allow me some breathing space at a period of great difficulty for me. She was very helpful. Reviewed on: 12th February 2025

Anne Sleeper gave me excellent service over the phon...

Anne Sleeper gave me excellent service over the phone today Reviewed on: 12th February 2025

friendly quick advice

friendly quick advice, I have received all information I needed Reviewed on: 10th February 2025

Kimberly Willet who I spoke to on the phone was grea...

Kimberly Willet who I spoke to on the phone was great, very helpful. The live chat option was also good as this allowed me to speak to someone and they then rang me as I live in Qatar and I was having difficulties calling them Reviewed on: 7th February 2025

Excellent Customer Service

I spoke to Kim on the phone she was incredibly helpful and friendly in relation to a query I had about my mortgage with Saffron. Kim explained the process in detail so that I understood the next steps. All around excellent customer service. Reviewed on: 7th February 2025

When ever I need information about my Mortgage ,I re...

When ever I need information about my Mortgage ,I received clear and precise feedback from your Staff Reviewed on: 7th February 2025

Saffron - the number one Building Society

Lisa Holden has 10/10 customer service skills. Lisa had simplified things for me to better understand the process along with the next steps to get the re-mortgage over the line and in-place. I would highly recommend Saffron to all. (thank you dearly, Lisa) Reviewed on: 6th February 2025

Spoke to Gabbie Davis in the mortgage retention team...

Spoke to Gabbie Davis in the mortgage retention team who was extremely helpful and provided the required info and follow up straight away. Really appreciated the excellent customer service Reviewed on: 4th February 2025

Great Customer Service

Lisa was very helpful, providing great customer service for the query and answers, Reviewed on: 4th February 2025

Lisa Holden - Retentions Manager

I spoke to Lisa Holden. She was polite, knowledgeable, friendly and helpful. Reviewed on: 3rd February 2025

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